Information codes

Troubleshooting

If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.

Code

Action

Water is not supplied.

	• Make sure the water taps are open.
	• Make sure the water hoses are not clogged.
	• Make sure the water taps are not frozen.
4C	•	Make sure the washing machine is operating with sufficient
		water pressure.
	• Make sure that the cold water tap and the hot water tap are
		properly connected.
	•	Clean the mesh filter as it	may be clogged.

	•	Make sure the cold water supply hose is firmly connected to
4C2		the cold water tap. If it is connected to the hot water tap, the
		laundry may be deformed with some cycles.

	Water is not draining.
	• Make sure the drain hose is not frozen or clogged.
	• Make sure the drain hose is positioned correctly, depending
		on the connection type.
5C	•	Clean the debris filter as it	may be clogged.
	• Make sure the drain hose is straightened all the way to the
		drain system.
	• If the information code remains, contact a customer service
		centre.

	Operating the washer with the door open.
dC	•	Make sure the door is properly closed.
	• Make sure laundry is not caught in the door.

	Water has overflowed.
OC	•	Restart after spinning.
OC	• If the information code remains on the display, contact a local

		Samsung service centre.

	Check the drain hose.
	• Make sure the end of the drain hose is not placed on the floor.
LC, LC1	•	Make sure the drain hose is not clogged.
	• If the information code remains, contact a customer service
		centre.

58 English

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