Samsung HT-Q9T/XSG, HT-Q9R/ELS manual Before Calling for Service, Symptom Check/Remedy

Symptom

Check/Remedy

Disc tray does not open.

• Is the power cord plugged securely into the outlet?

• Turn off the power and then turn it back on.

• Check the region number of the DVD.

Playback does not start.

DVD discs purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this Home

Theater.

• Make sure that the rating level is correct.

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when the

•

the surface?

Play/Pause button is pressed.

Wipe the disc clean.

• No sound is heard during fast playback, slow playback, and step

Sound is not produced.

motion playback.

• Are the speakers connected properly? Is the speaker setup cor-

rectly customized?

• Is the disc severely damaged?

• When listening to a CD or radio, sound is output to the front

speakers (L/R) only. Select "PRO LOGIC II" by pressing

Sound can be heard only

(Dolby Pro Logic II) on the remote control to use all six speak-

ers.

from a few speakers and

• Make sure that the DVD disc is 5.1-CH compatible.

not all six.

•

If you set C, SL, and SR to NONE in the speaker mode in the

audio setup of the setup screen, no sound is heard from the

center speaker and the front left and right speakers. Set C, SL,

and SR to SMALL.

Picture does not appear, sound

• Was the Home Theater suddenly moved from a cold place to a

is not produced, or the disc

warm one? When condensation forms inside the player, remove

the disc and let the player stand for 1 or 2 hours with the power on.

tray opens 2 to 5 seconds later.

(You can use the player again after condensation disappears.)

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital

Surround Sound is not pro-

5.1 CH Surround Sound is produced only if the disc is recorded

with 5.1 channel sound.

duced.

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

the information display?

Symptom

Check/Remedy

• Disc is rotating but no pic-

• Is the TV power on?

ture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

picture is shaking.

•

A poorly manufactured disc may not be playable.

The remote control does

angle and distance?

not work.

• Are the batteries exhausted?

• Have you selected the mode(TV/DVD) functions of the remote

control (TV or DVD) correctly?

Audio language and subti-

• Audio language and subtitles will not work for DVDs not containing

tles do not work.

them. And depending on the disc, they may work differently.

Menu screen does not appear even

• Are you using a disc that does not contain menus?

when the menu function is selected.

Aspect ratio cannot be

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

changed.

ratio only. Refer to the DVD disc jacket and then select the appro-

priate function.

• The main unit is not working.

•

Turn off the power and hold the button on the main unit for

(Example: The power goes out or

longer than 5 seconds.

strange noise is heard.)

• The Home Theater is not

Using the RESET function will erase all stored settings.

working normally.

Do not use this unless necessary.

• While “NO DISC” message appears on the display of main unit, hold

The password for rating

the main unit's button for longer than 5 seconds. “INITIALIZE”

•

appears on the display and all settings will return to the default values.

level has been forgotten.

Press the POWER button.

Using the RESET function will erase all stored settings.

Do not use this unless necessary.

Can't receive radio broad-

•

Is the antenna connected properly?

cast.

• If the antenna's input signal is weak, install an external FM antenna

in an area with good reception.