Samsung UE55JS9000TXXU, UE65JS9000TXXC, UE55JS9000TXXC manual Troubleshooting and Maintenance

Page 9

Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions

on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues

Solutions and explanations

 

 

The TV is not powered on.

Make sure that the power cord is connected and that the remote has live batteries and

 

is functioning properly. If the power cord is properly connected and the remote control is

 

operating normally, there might arise a problem with the antenna cable connection, or the

 

cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/

 

set-top box.

 

 

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

 

Make sure that the wall outlet is working.

 

Try pressing the P button on the TV to make sure that the problem is not with the remote. If

 

the TV turns on, refer to “Remote control does not work” below.

 

 

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV and

 

external devices.

 

Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match

 

the TV's input connections. For example, if an external device’s output is HDMI, connect it to

 

an HDMI input on the TV.

 

Make sure that your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it and reconnecting the device's power cable.

 

 

The remote control does

Replace the remote control batteries. Make sure that the batteries are installed with their poles

not work.

(+/–) in the correct direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the TV from 1.5~1.8 m away.

 

 

The Cable or set-top box

Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or

remote control doesn’t

set-top box user manual for the SAMSUNG TV code.

turn on/off the TV or

 

adjust the volume.

 

 

 

English

English - 9

Image 9
Contents Page English Risk of Electric Shock do not OpenWall mount adapter Whats in the Box?Using the TV Controller Remote control sensorTV Camera Connection Installing batteries into the remote control Standard Remote ControlAdjusts the volume Stops playing contentSamsung Smart Control Installing batteries into the Samsung Smart ControlPairing the TV to the Samsung Smart Control Connecting to a NetworkNetwork Connection Wireless Network Connection WiredAccessing the associated menu screen from an e-Manual topic Initial setupAccessing the associated e-Manual topic from a menu screen E-ManualTroubleshooting Troubleshooting and MaintenanceEco Sensor and screen brightness Still image warningCaring for the TV Vesa wall mount kit notes and specifications TV InstallationInstalling the wall mount kit Mounting the TV on a wallWhen installing a stand When installing a wall mount kit Arranging the cablesProviding proper ventilation for your TV Safety Precaution Securing the TV to the wall Attaching the TV to the StandPreventing the TV from falling Specifications and Other Information SpecificationsDecreasing power consumption Recommendation EU Only LicencesFrançais Avertissement ! Consignes de sécurité importantesOne Connect Contenu de la boîteUtilisation du contrôleur du téléviseur Connexion de la caméra TVUne source Mise en place des piles dans la télécommande Télécommande standardPermet de régler le volume Permet de changer de chaîneMise en place des piles dans le Samsung Smart Control Permet de régler le volume Permet de changer de chaînePairage du téléviseur et du Samsung Smart Control Connexion à un réseauConnexion réseau Sans fil Connexion réseau CâbleManual Configuration initialeUtilisation des boutons de lécran principal de le-Manual Accès à lécran de menu associé depuis une page de le-ManualRésolution des problèmes Résolution des problèmes et entretienCapteur Eco et luminosité de lécran Avertissement relatif aux images fixesEntretien du téléviseur Installation du kit de montage mural Installation du téléviseurFixation du téléviseur à un mur Kit de montage mural Vesa Remarques et spécificationsInstallation sur un socle Installation murale Agencement des câblesVentilation adaptée de votre téléviseur Fixation du téléviseur sur le socle Précautions de sécurité fixation du téléviseur au murConseils pour éviter toute chute du téléviseur Spécifications et informations supplémentaires SpécificationsRéduction de la consommation dénergie Recommandation UE uniquement Español Advertencia Instrucciones importantes de seguridadAdaptador de montaje mural ¿Qué hay en la caja?Uso del controlador del televisor Conexión de la cámara del televisorApaga el televisor Colocación de las pilas en el mando a distancia Mando a distancia estándarCambia el volumen Cambia el canal El Samsung Smart ControlColocación de las pilas en el Samsung Smart Control Emparejamiento del televisor con el Samsung Smart Control Conexión a una redConexión de la red Inalámbrica Conexión de la red CableEl e-Manual Configuración inicialActualización del e-Manual a la última versión CorrespondienteSolución de problemas Solución de problemas y mantenimientoSensor económico y brillo de la pantalla Advertencia sobre las imágenes fijasCuidado del televisor Instalación del televisor en una pared Instalación del televisorNotas y especificaciones sobre el kit de montaje mural Vesa Instalación del kit de montaje muralVentilación adecuada del televisor Disposición de los cablesMontaje del televisor en el soporte Precauciones de seguridad Fijación del televisor a la paredPrecauciones para evitar la caída del televisor Especificaciones e información adicional EspecificacionesReducción del consumo de energía Recomendación Solo UE LicenciasPortuguês Aviso! Instruções de segurança importantesQue está incluído na caixa? Ligação da câmara de televisor Utilização do controlador do televisorTelecomando normal Regula o volumeColocação de pilhas no telecomando Pára de reproduzir o conteúdo actualAltera o volume Muda de canal Colocação de pilhas no Samsung Smart ControlReturn volta ao menu ou canal anterior Emparelhar o televisor com o Samsung Smart Control Ligação a uma redeLigação de rede Sem fios Ligação de rede Com fiosActualização do e-Manual para a versão mais recente Configuração inicialResolução de problemas Resolução de problemas e manutençãoSensor Eco e brilho do ecrã Aviso relativo a imagens fixasCuidados a ter com o televisor Instalação do televisor Montagem do televisor numa paredeInstalação do kit de montagem na parede Fornecimento de ventilação adequada para o televisor Organização dos cabosFixação do televisor à base Precauções de segurança Fixação do televisor à paredeComo evitar que o televisor caia Características técnicas e outras informações Características técnicasRedução do consumo de energia Recomendação Apenas para a UE LicençasThis page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide BN68-07184A-00
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