Samsung UE65HU7100SXXH, UE55HU7100SXZG, UE55HU7100SXXC, UE65HU7100SXZG manual Troubleshooting

Page 17

Troubleshooting

If you have any questions about the TV, first refer to the Troubleshooting list below. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

Issues

Solutions and Explanations

 

 

The TV won’t turn on.

Make sure the AC power cord is securely plugged into the wall outlet and the TV.

 

Make sure the wall outlet is working.

 

Try pressing the Pbutton on the TV to make sure the problem is not the remote. If the TV

 

turns on, refer to the “Remote control does not work” item below.

 

 

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV

 

and external devices.

 

Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to

 

match the TV's input connections. For example, if the output of an external device is

 

HDMI, it should be connected to an HDMI input on the TV.

 

Make sure your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it, and then reconnecting the device’s

 

power cable.

 

 

The remote control does not

Replace the remote control batteries. Make sure the batteries are installed with their

work.

polarities (+/–) in the correct direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

 

 

The remote control of the cable/

Programme the Cable/Set remote control to operate the TV. Refer to the Cable/Set-

set top box doesn’t turn the TV

Top-Box user manual for the SAMSUNG TV code.

on or off or adjust the volume.

 

 

 

-- This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. There may, however be a few bright or dark pixels. These pixels will have no impact on the performance of the product.

-- To keep your TV running optimally upgrade to the latest firmware on the Samsung website via the USB device USB (Samsung.com > Support > Downloads).

-- Some of the pictures and functions above are available for specific models only.

English - 17

English

[HU7100 -XC]BN68-06704A-00L04.indb 17

2014-07-15 �� 3:38:45

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Contents Contact Samsung World Wide English Risk of Electric Shock do not OpenCable Holder Whats in the Box?Attaching the TV to the Stand Installing the Wall Mount KitWall Mount Kit Specifications Vesa Other Cautions Providing Proper Ventilation for Your TVTo Avoid the TV from Falling Arrange the cables using the Cable HolderSecuring the TV to the Wall Attaching the CI Card Adapter Connecting devices to your TVNetwork Connection Wireless Connecting to a NetworkUsing the CI or CI+ Card Adsl / Vdsl / Cable TV Modem Cable Not Supplied Network Connection WiredTV Rear Panel Modem Port on the Wall Modem CableRemote Control Turning on the TV Installing the batteries Battery size AAATV Upgrade using UHD Evolution Kit sold separately Password Change Initial setupChanging the TV’s password Selecting the video sourceControlling External Devices with the TV Remote Setting Up the Universal Remote ControlAdditional e-Manual Features Viewing more TV featuresLoading Pages using Keywords Launching the e-ManualAccessing the Menu from the e-Manual Try Now Using the History to Load Previously Read PagesUpdating the e-Manual to the Latest Version Loading Pages from the IndexTroubleshooting HU7100 -XCBN68-06704A-00L04.indb 2014-07-15 Storage and Maintenance What is Remote Support?How Does it Work? Support section Provide the Pin# to AgentStandby mode TV SpecificationsRecommendation EU Only LicencesStill image warning Français Avertissement ! Consignes de sécurité importantesPorte-câble AccessoriesCaractéristiques du kit de montage mural Vesa Installation du kit de montage muralFixation du téléviseur sur le socle 30,8 ~ 31,8 Ventilation adaptée de votre téléviseurAutres avertissements Pour éviter toute chute du téléviseur Fixation du téléviseur au murFixez les câbles à laide du porte-câble Connexion de ladaptateur de carte CI Connexion de périphériques au téléviseurConnexion réseau Sans fil Connexion à un réseauUtilisation de la carte dinterface commune CI ou CI+ Adsl / Vdsl / TV par câble Câble modem non fourni Connexion réseau CâblePanneau arrière du téléviseur Connecteur Modem mural Câble LANTélécommande Mise sous tension du téléviseur Installation des piles type de pile AAAHU7100 -XCBN68-06704A-00L04.indb 2014-07-15 Sélection de la source du signal vidéo Configuration initialeModification du mot de passe Modification du mot de passe du téléviseurConfiguration de la télécommande universelle Lancement du e-Manual Voir dautres fonctions du téléviseurFonctionnalités supplémentaires du e-Manual Si une description ne tient pas dans un seul écranChargement de pages à partir de la page dindex Mise à jour du e-Manual vers la dernière versionAccès au menu à partir de le-Manual Essayer Chargement des pages de référenceRésolution des problèmes Français Comment cela fonctionne-t-il ? Quest que lassistance à distance ?Stockage et entretien Spécifications du téléviseur Mode VeilleAvertissement relatif aux images fixes Recommandation UE uniquementEspañol Advertencia! Instrucciones importantes de seguridadSoporte de cables ¿Qué hay en la caja?Mando a distancia y 2 pilas AAA Especificaciones del equipo de montaje mural Vesa Montaje del televisor en el soporteInstalación del equipo de montaje mural Otras precauciones Ventilación adecuada del televisorFamilia Especificación Tornillo Instalación con soporte Instalación con montaje muralPara impedir que el televisor se caiga Fijación del televisor a la paredDisposición de los cables con el soporte de cables Montaje del adaptador de la tarjeta CI Conexión de los dispositivos al televisorConexión de la red Inalámbrica Conexión a una redUso de la Tarjeta CI o CI+ Adsl / Vdsl / TV por cable Cable de módem no suministrado Conexión de la red CablePanel posterior del TV Puerto del módem en la pared Cable de módemDisponibles Mando a distanciaVuelve al canal anterior Abre la OSD Menú Funciones inteligentes Smart HubInstalación de las pilas tamaño de las pilas AAA Encendido del televisorHU7100 -XCBN68-06704A-00L04.indb 2014-07-15 Selección de la fuente de vídeo Configuración inicialCambio de la contraseña Cambio de la contraseña del televisorConfiguración del mando a distancia universal Inicio del e-Manual Funciones adicionales del televisorFunciones adicionales del e-Manual Si una explicación ocupa más de una pantallaCarga de páginas desde el índice Actualización del e-Manual a la última versiónUso del Historial para cargar páginas ya leídas Acceso al menú desde el e-Manual InténteloSolución de problemas Español ¿Cómo funciona? ¿Qué es la asistencia a distancia?Almacenamiento y mantenimiento Modo de espera Especificaciones del televisorRecomendación Solo UE LicenciasAdvertencia sobre las imágenes fijas Português Aviso! Instruções de segurança importantesSuporte para cabos Que está incluído na caixa?Telecomando e pilhas AAA x Especificações do kit de montagem na parede Vesa Fixação do televisor à baseInstalação do kit de montagem na parede Outras precauções Fornecimento de ventilação adequada para o televisorPara evitar a queda do televisor Fixação do televisor à paredeUtilize o suporte para cabos para organizar os cabos Ligação do adaptador do CI Card Ligação de dispositivos ao televisorLigação de rede Sem fios Ligação a uma redeUtilização do CI Card ou do CI+ Card Painel posterior do televisor Porta do modem na parede Ligação de rede Com fiosADSL/VDSL/Televisão por cabo Cabo de modem não fornecido Telecomando Colocação das pilhas tamanho da pilha AAA Ligar o televisorHU7100 -XCBN68-06704A-00L04.indb 2014-07-15 Selecção da fonte de vídeo Configuração inicialAlteração da palavra-passe Alteração da palavra-passe do televisorDisponibilidade depende do modelo es pecífico e da área Configuração do telecomando universalControlo de dispositivos externos com o telecomando Início do e-Manual Visualização de mais funcionalidades do televisorFuncionalidades adicionais do e-Manual Se uma descrição não couber apenas num ecrãCarregamento de páginas a partir da página de índice Actualização do e-Manual para a versão mais recenteAcesso ao menu a partir do e-Manual Tentar Ag Carregamento de páginas de referênciaResolução de problemas Precauções relativas ao Sensor Eco e ao brilho do ecrã Como funciona? Que é a Assistência remota?Armazenamento e manutenção Características técnicas do televisor Recomendação Apenas para a UE LicençasAviso relativo a imagens fixas This page is intentionally Left blank
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UE55HU7100SXZG, UE65HU7100SXXN, UE55HU7100SXZF, UE65HU7100SXZF, UE55HU7100SXXH specifications

The Samsung UE65HU7100SXXH, UE65HU7100SXZG, UE55HU7100SXTK, UE55HU7100SXXC, and UE55HU7100SXXH are part of Samsung's acclaimed HU7100 series of 4K Ultra HD televisions, renowned for their advanced technology and stunning picture quality. These models cater to a diverse range of viewing preferences, bringing immersive experiences to the living room.

At the heart of these televisions lies Samsung’s Crystal Clear UHD technology. This ensures that you enjoy vibrant colors and incredibly sharp details, whether you are watching movies, sports, or playing video games. The Ultra HD resolution of 3840 x 2160 pixels provides four times the pixel density of Full HD, allowing for an immersive viewing experience with lifelike images.

One of the standout features of the HU7100 series is the PurColor technology. It enhances color reproduction, allowing users to see a wider spectrum of colors, which adds depth and realism to the content. This results in images that are not only bright but also true to life, creating a cinema-like experience right in your living room.

The Samsung Smart TV interface is another key characteristic of these models. It provides users access to a variety of streaming services and apps, ensuring that entertainment is just a click away. The intuitive menu allows you to easily navigate through your favorite shows, movies, and games, enhancing the overall user experience.

Moreover, these televisions are equipped with Samsung's UHD Upscaling technology, which takes lower resolution content and enhances it to near 4K quality. This feature is particularly useful for viewers who enjoy older films and TV shows, as it revitalizes them for modern viewing standards.

The design of the UE65HU7100SXXH and its counterparts exemplifies modern aesthetics with slim bezels and a sleek finish, allowing them to seamlessly integrate into any home decor. Additionally, the models incorporate multi-connectivity options, including HDMI and USB ports, enabling users to connect various devices such as gaming consoles, Blu-ray players, and sound systems with ease.

In summary, the Samsung UE65HU7100 series offers a perfect blend of cutting-edge technology, stunning visual quality, and user-friendly features, making them an excellent choice for anyone looking to elevate their home viewing experience. Whether opting for the larger 65-inch model or the more compact 55-inch versions, these TVs ensure that every viewing session is both entertaining and unforgettable.