Samsung SM-J500HZWDKSA, SM-J500FZKDKSA, SM-J500FZDDKSA, SM-J500FZWDKSA Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents English /2015. Rev.1.1 Table of Contents Appendix Basics Read me firstPackage contents Device layout Keys Battery Installing the batteryRemoving the battery Charging the battery Reducing the battery consumption Viewing the remaining charging timeBattery charging tips and precautions Power saving modeUltra power saving mode Installing the SIM or Usim cardSIM or Usim card Replace the battery and back cover Removing the SIM or Usim card Single SIM models Dual SIM modelsUsing dual SIM or Usim cards dual SIM models Switching between cardsActivating SIM or Usim cards Changing the display name and icon of SIM or Usim cardsInstalling a memory card Memory cardTurning the device on and off Removing the memory cardFormatting the memory card Touchscreen TappingTapping and holding Dragging Double-tappingSwiping Spreading and pinchingHome screen Home screenHome screen options Adding itemsMoving and removing an item Creating folders Managing panelsApps screen Moving itemsIndicator icons Icon MeaningLock screen PatternUsing the notification panel PasswordNotification panel Using quick setting buttons Single SIM modelsEntering text Keyboard layoutChanging the input language Changing the keyboard layoutAdditional keyboard functions Copying and pastingScreen capture Opening appsDevice and data management Transferring data from your previous deviceTransferring data from a mobile device Transferring data from a computerUsing the device as a removable disk for data transfer Updating the deviceUpdating over the air Device MTPPerforming a data reset Updating with Smart SwitchBacking up and restoring data Installing or uninstalling apps Installing appsGalaxy Apps Play StorePhone Managing appsIntroduction Making callsSingle SIM models Tap to make a voice call, or tap Receiving calls Options during calls During a voice callDuring a video call Contacts Adding contactsCreating contacts manually Importing contactsMessages Searching for contactsSending messages Viewing messages Internet Setting up email accounts → Settings →MORE →Set default accountSending emails Reading emailsCamera Basic shootingTaking photos or recording videos Camera etiquetteAuto mode Launching Camera on the locked screenLaunching Camera quickly Pro mode PanoramaContinuous shot Tap Mode →Selfie Tap Mode →Wide selfieBeauty face SelfieTap Mode →Interval shot Interval shotCamera settings Quick settingsCamera settings Sound & shotGallery Viewing images or videosDeleting images or videos Deleting an image or a videoDeleting multiple images and videos Tap DeleteUsing the quick optimisation feature Smart ManagerUsing the Smart manager BatteryStorage Device securityPlanner Creating eventsCreating tasks Syncing events and tasks with your accountsVideo Voice Recorder My Files MemoComposing memos Searching for memosAlarm ClockWorld clock Timer CalculatorStopwatch Radio Listening to the FM radioScanning radio stations Google apps Google Settings Play NewsstandPlay Games DriveWi-Fi Connecting to a Wi-Fi networkIntroduction Tap ConnectWi-Fi Direct Tap Wi-Fi DirectSending and receiving data Ending the device connectionBluetooth Pairing with other Bluetooth devicesFlight mode Unpairing Bluetooth devicesSending and receiving data Tap UnpairUsing the mobile hotspot Mobile hotspot and tetheringData usage SIM card manager dual SIM modelsLimiting data usage NFC and payment NFC-enabled models Using the NFC featureMobile networks Making payments with the NFC feature Sending data More connection settings OptionsPrinting Adding printer plug-insPrinting content Sounds and notificationsDisplay Applications WallpaperThemes Lock screen and securityEasy mode Switching to easy modePrivacy Accessibility Managing shortcutsAccounts Adding accountsRegistering Samsung accounts Removing accountsBackup and reset Language and inputAccessories StorageDate and time About deviceTroubleshooting AppendixTouchscreen responds slowly or improperly Sound echoes during a call Error messages appear when launching the camera Another Bluetooth device is not located Copyright Trademarks
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SM-J500HZWDSER, SM-J500HZKDSEK, SM-J500FZKAPCL, SM-J500HZWDKSA, SM-J500HZDDSER specifications

The Samsung SM-J500H series, including the SM-J500HZKDXXV, SM-J500HZWDXXV, and SM-J500HZDDXXV models, represents a popular lineup in the mid-range smartphone market. These models cater to users seeking a balance of functionality and affordability, packed with features that enhance both usability and performance.

One of the most noteworthy aspects of the Samsung SM-J500H series is its design. The smartphones boast a sleek and stylish exterior, available in various colors to suit different personal tastes. The use of plastic materials keeps the weight manageable and ensures durability, making it a practical choice for everyday use.

Display quality is another strong feature of this series. The devices are equipped with a 5-inch Super AMOLED display, offering vibrant colors and deep contrasts that enhance multimedia experiences. The screen resolution of 720 x 1280 pixels ensures sharpness, making it ideal for viewing videos, browsing the web, and gaming.

Performance-wise, the SM-J500H series is powered by an efficient octa-core processor, which provides smooth multitasking and browsing experiences. The integration of 1.5 GB of RAM ensures that users can run multiple applications without experiencing lag, while the 16 GB internal storage is expandable via a microSD card slot, allowing for ample space for apps, images, and multimedia content.

In terms of photography, the Samsung SM-J500H models do not disappoint. The rear camera features a 13 MP sensor with autofocus and LED flash, capturing clear and detailed images even in low-light conditions. The 5 MP front-facing camera is perfect for selfies and video calls, making it a versatile choice for social media enthusiasts.

The devices run on Android OS, which offers a user-friendly experience and access to thousands of applications through the Google Play Store. Samsung’s proprietary TouchWiz interface enhances usability with customization options and features designed to optimize the user experience.

Connectivity is also a strong point, with support for 4G LTE, Bluetooth, and Wi-Fi, ensuring that users stay connected with fast internet speeds and can easily share files and media.

Battery life is another highlight, with a 2600 mAh removable battery that provides a full day of use on a single charge, ensuring that users can enjoy their device without the constant worry of needing to recharge.

In summary, the Samsung SM-J500HZKDXXV, SM-J500HZWDXXV, and SM-J500HZDDXXV smartphones combine design, performance, and features that deliver a comprehensive smartphone experience suitable for a variety of users. Their affordability, coupled with solid specifications, makes them an attractive option in the competitive smartphone market.
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