Samsung SM-J500HZKDXXV, SM-J500FZKDKSA, SM-J500FZDDKSA Touchscreen responds slowly or improperly

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Appendix

The touchscreen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touchscreen, the touchscreen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.

•The touchscreen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is updated to the latest version.

•If the touchscreen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power key and the Volume key down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →RESET DEVICE →ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents English /2015. Rev.1.1 Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Installing the battery BatteryRemoving the battery Charging the battery Viewing the remaining charging time Reducing the battery consumptionPower saving mode Battery charging tips and precautionsInstalling the SIM or Usim card Ultra power saving modeSIM or Usim card Replace the battery and back cover Single SIM models Dual SIM models Removing the SIM or Usim cardSwitching between cards Using dual SIM or Usim cards dual SIM modelsActivating SIM or Usim cards Changing the display name and icon of SIM or Usim cardsMemory card Installing a memory cardRemoving the memory card Turning the device on and offFormatting the memory card Tapping TouchscreenTapping and holding Double-tapping DraggingSpreading and pinching SwipingHome screen Home screenAdding items Home screen optionsMoving and removing an item Managing panels Creating foldersMoving items Apps screenIcon Meaning Indicator iconsPattern Lock screenPassword Using the notification panelNotification panel Single SIM models Using quick setting buttonsKeyboard layout Entering textChanging the input language Changing the keyboard layoutCopying and pasting Additional keyboard functionsOpening apps Screen captureDevice and data management Transferring data from your previous deviceTransferring data from a computer Transferring data from a mobile deviceUpdating the device Using the device as a removable disk for data transferUpdating over the air Device MTPUpdating with Smart Switch Performing a data resetBacking up and restoring data Installing apps Installing or uninstalling appsGalaxy Apps Play StoreManaging apps PhoneIntroduction Making callsSingle SIM models Tap to make a voice call, or tap Receiving calls During a voice call Options during callsDuring a video call Adding contacts ContactsCreating contacts manually Importing contactsSearching for contacts MessagesSending messages Viewing messages Internet → Settings →MORE →Set default account Setting up email accountsSending emails Reading emailsBasic shooting CameraTaking photos or recording videos Camera etiquetteLaunching Camera on the locked screen Auto modeLaunching Camera quickly Panorama Pro modeContinuous shot Tap Mode →Wide selfie Tap Mode →SelfieBeauty face SelfieInterval shot Tap Mode →Interval shotQuick settings Camera settingsCamera settings Sound & shotViewing images or videos GalleryDeleting an image or a video Deleting images or videosDeleting multiple images and videos Tap DeleteSmart Manager Using the quick optimisation featureBattery Using the Smart managerStorage Device securityCreating events PlannerSyncing events and tasks with your accounts Creating tasksVideo Voice Recorder Memo My FilesComposing memos Searching for memosClock AlarmWorld clock Calculator TimerStopwatch Listening to the FM radio RadioScanning radio stations Google apps Play Newsstand Google SettingsPlay Games DriveConnecting to a Wi-Fi network Wi-FiIntroduction Tap ConnectTap Wi-Fi Direct Wi-Fi DirectSending and receiving data Ending the device connectionPairing with other Bluetooth devices BluetoothUnpairing Bluetooth devices Flight modeSending and receiving data Tap UnpairMobile hotspot and tethering Using the mobile hotspotSIM card manager dual SIM models Data usageLimiting data usage Using the NFC feature NFC and payment NFC-enabled modelsMobile networks Making payments with the NFC feature Sending data Options More connection settingsPrinting Adding printer plug-insSounds and notifications Printing contentDisplay Wallpaper ApplicationsThemes Lock screen and securitySwitching to easy mode Easy modePrivacy Managing shortcuts AccessibilityAdding accounts AccountsRegistering Samsung accounts Removing accountsLanguage and input Backup and resetStorage AccessoriesAbout device Date and timeAppendix TroubleshootingTouchscreen responds slowly or improperly Sound echoes during a call Error messages appear when launching the camera Another Bluetooth device is not located Trademarks Copyright
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SM-J500HZWDSER, SM-J500HZKDSEK, SM-J500FZKAPCL, SM-J500HZWDKSA, SM-J500HZDDSER specifications

The Samsung SM-J500H series, including the SM-J500HZKDXXV, SM-J500HZWDXXV, and SM-J500HZDDXXV models, represents a popular lineup in the mid-range smartphone market. These models cater to users seeking a balance of functionality and affordability, packed with features that enhance both usability and performance.

One of the most noteworthy aspects of the Samsung SM-J500H series is its design. The smartphones boast a sleek and stylish exterior, available in various colors to suit different personal tastes. The use of plastic materials keeps the weight manageable and ensures durability, making it a practical choice for everyday use.

Display quality is another strong feature of this series. The devices are equipped with a 5-inch Super AMOLED display, offering vibrant colors and deep contrasts that enhance multimedia experiences. The screen resolution of 720 x 1280 pixels ensures sharpness, making it ideal for viewing videos, browsing the web, and gaming.

Performance-wise, the SM-J500H series is powered by an efficient octa-core processor, which provides smooth multitasking and browsing experiences. The integration of 1.5 GB of RAM ensures that users can run multiple applications without experiencing lag, while the 16 GB internal storage is expandable via a microSD card slot, allowing for ample space for apps, images, and multimedia content.

In terms of photography, the Samsung SM-J500H models do not disappoint. The rear camera features a 13 MP sensor with autofocus and LED flash, capturing clear and detailed images even in low-light conditions. The 5 MP front-facing camera is perfect for selfies and video calls, making it a versatile choice for social media enthusiasts.

The devices run on Android OS, which offers a user-friendly experience and access to thousands of applications through the Google Play Store. Samsung’s proprietary TouchWiz interface enhances usability with customization options and features designed to optimize the user experience.

Connectivity is also a strong point, with support for 4G LTE, Bluetooth, and Wi-Fi, ensuring that users stay connected with fast internet speeds and can easily share files and media.

Battery life is another highlight, with a 2600 mAh removable battery that provides a full day of use on a single charge, ensuring that users can enjoy their device without the constant worry of needing to recharge.

In summary, the Samsung SM-J500HZKDXXV, SM-J500HZWDXXV, and SM-J500HZDDXXV smartphones combine design, performance, and features that deliver a comprehensive smartphone experience suitable for a variety of users. Their affordability, coupled with solid specifications, makes them an attractive option in the competitive smartphone market.
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