Samsung SM-T285NZKAKSA, SM-T285NZSAKSA, SM-T285NZWAKSA, SM-T285NZKAXXV Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Password: When the device lock feature is enabled, you must enter the password you set for the device.

PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents SM-T285 Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Charging the battery BatteryReducing the battery consumption Battery charging tips and precautionsViewing the remaining charging time Ultra power saving mode Power saving modeSIM or Usim card Installing the SIM or Usim cardMemory card Installing a memory cardRemoving the SIM or Usim card Removing the memory card Formatting the memory card Turning the device on and offRestarting the device Tapping TouchscreenDragging Tapping and holdingDouble-tapping Spreading and pinching SwipingHome screen Home screenAdding items Home screen optionsMoving and removing an item Managing panels Creating foldersMoving items Apps screenRearranging items Indicator iconsPattern Lock screenPassword Using the notification panelNotification panel Using quick setting buttons Keyboard layout Entering textChanging the input language Additional keyboard functions Introduction Multi windowTap to open the list of recently used apps Split screen viewUsing additional options Adjusting the window size Closing an app Screen captureOpening apps Copying and pastingTransferring data from a computer Device and data managementTransferring data from your previous device Transferring data from a mobile deviceUpdating the device Using the device as a removable disk for data transferUpdating over the air Using a Samsung account Updating with Smart SwitchBacking up and restoring data Using a Google account Performing a data resetPlay Store Installing or uninstalling appsInstalling apps Galaxy AppsEnabling apps Uninstalling or disabling appsMy Files Managing appsMaking calls PhoneReceiving calls During a video call Options during callsMissed calls During a voice callImporting contacts ContactsAdding contacts Creating contacts manuallySearching for contacts MessagesSending messages Add recipients and enter a message Viewing messagesInternet Sending emails Setting up email accountsReading emails Basic shooting CameraTaking photos or recording videos Launching Camera on the locked screen Continuous shot Auto modePro mode PanoramaSports Beauty faceSelfie Sound & shotQuick settings Camera settingsCamera settings Viewing images or videos GalleryDeleting an image or a video Deleting images or videosDeleting multiple images and videos Using the Smart manager Using the quick optimisation featureSmart Manager Storage BatteryPlanner Creating eventsSyncing events and tasks with your accounts Creating tasksMove the control panel to the left Change screen ratio VideoSearching for memos MemoClock Composing memosCreating clocks Setting alarmsStopping alarms Deleting alarmsRadio CalculatorListening to the FM radio Scanning radio stations Google apps Google Google SettingsPhotos HangoutsIntroduction Flight modeWi-Fi Connecting to a Wi-Fi networkSending and receiving data Wi-Fi DirectEnding the device connection BluetoothSending and receiving data Pairing with other Bluetooth devicesMobile hotspot and tethering Unpairing Bluetooth devicesData usage Using the mobile hotspotLimiting data usage More connection settingsMobile networks OptionsPrinting Printing contentAdding printer plug-ins Display Sounds and notificationsLock screen and security Motions and gesturesApplications WallpaperPrivacy AccessibilityAdding accounts AccountsRegistering Samsung accounts Language and input Backup and resetRemoving accounts Date and time StorageAbout device Appendix TroubleshootingForcing restart Resetting the deviceSound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Removing the batteryTrademarks Copyright
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