Samsung SM-A510FZDFXXV, SM-A510FEDFKSA, SM-A510FZKFKSA, SM-A510FZWFKSA Appendix, Troubleshooting

Page 109

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents English /2015. Rev.1.0 Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Charging the battery BatteryReducing the battery consumption Battery charging tips and precautionsViewing the remaining charging time Ultra power saving mode Power saving modeSave the battery power by limiting the device’s functions SIM or Usim card Installing the SIM or Usim cardSIM card tray Be damaged Removing the SIM or Usim card Installing a memory card Using dual SIM or Usim cardsMemory card Basics Formatting the memory card Removing the memory cardTouchscreen Turning the device on and offRestarting the device Tapping and holding TappingDragging Swiping Double-tappingSpreading and pinching Home screen Home screenHome screen options Adding items Flipboard BriefingCreating folders Moving and removing an itemTap Enter folder name and enter a folder name Managing panels Apps screenMoving items Rearranging items Icon Meaning Indicator iconsPattern Lock screenPassword Using the notification panelNotification panel FingerprintsSearching for content on the device Using quick setting buttonsSearch for a wide variety of content with a keyword FinderConnecting to other devices Setting search categoriesQuick connect Re-searching for devicesEntering text Sharing contentKeyboard layout Changing the input languageChanging the keyboard layout Additional keyboard functionsDictionary Copying and pastingTap and hold over a word that you want to look up Opening apps Screen captureClosing an app Introduction Multi windowSplit screen view Tap to open the list of recently used appsUsing additional options Transferring data from your previous device Adjusting the window sizeTransferring data from a mobile device Transferring backup data from a computerOn the computer, launch Smart Switch Using the device as a removable disk for data transferDevice and data management Device MTPDevice can be updated to the latest software Updating with Smart SwitchUpdating the device Updating over the airUsing a Samsung account Performing a data resetUsing a Google account Backing up and restoring dataTap Share →Simple sharing Sharing files with contactsSelect recipients and tap Done Deactivating emergency mode Emergency modePress and hold the Power key, and then tap Emergency mode Installing apps Installing or uninstalling appsGalaxy Apps Play StorePhone Uninstalling or disabling appsManaging apps Making callsMaking calls from the locked screen Using speed dialMaking calls from call logs or contacts list TapMaking an international call Receiving callsAnswering a call Rejecting a callMissed calls Options during callsDuring a voice call During a video callAdding contacts ContactsCreating contacts manually Importing contactsSharing profile Searching for contactsSharing contacts MessagesSending messages Tap More →ShareBlocking unwanted messages Viewing messagesAdd recipients and enter a message To send the messageChange the notification settings Setting the message notificationTap Manage spam numbers To add phrases to block, tap Manage spam phrasesInternet → Settings →MORE →Set default account Setting up email accountsSending emails Reading emailsBasic shooting CameraCamera etiquette Taking photos or recording videos This feature is only available in some shooting modes Auto modeLaunching Camera on the locked screen Launching Camera quicklyPanorama Pro modeContinuous shot HDR Rich tone Tap Mode →SelfieNight SelfieWide selfie Tap Mode →Wide selfieQuick settings Camera settingsCamera settings Downloading modesViewing images or videos GalleryView and manage photos and videos stored in the device Deleting an image or a video Deleting images or videosDeleting multiple images and videos Tap DeleteSharing images or videos Smart ManagerBattery Using the quick optimisation featureManaging device performance StorageCreating events PlannerTap Save to save the event Creating tasks HealthSyncing events and tasks with your accounts Starting S HealthUsing S Health Additional information Using S Voice Setting a wake-up commandYou can launch S Voice using your own wake-up command VoiceSay a voice command Setting the languageTips for better voice recognition Music Video Recording voice memos Voice RecorderMy Files Changing the recording modeMemo AlarmClock Composing memosWorld clock Calculator TimerStopwatch To clear the history, tap History →CLEAR HistoryListening to the FM radio RadioTap Radio on the Apps screen Scanning radio stations Google appsPlay Movies & TV Google SettingsDrive YouTubeConnecting to a Wi-Fi network Wi-FiIntroduction Tap Wi-Fi Direct Wi-Fi DirectSending and receiving data Tap ConnectTap Wi-Fion the Settings screen BluetoothEnding the device connection Sending and receiving data Pairing with other Bluetooth devicesUnpairing Bluetooth devices Flight modeMobile hotspot and tethering Tap UnpairData usage Using the mobile hotspotList Mobile networks SIM card managerLimiting data usage NFC and payment Using the NFC featureMaking payments with the NFC feature Sending data Tap Android Beam and tap the switch to activate itOptions More connection settingsPrinting Adding printer plug-insConnecting your device to a vehicle via MirrorLink Printing contentMirrorLink Ending the MirrorLink connectionSounds and notifications This feature may not be supported by some devicesDownload booster Motions and gestures DisplayWallpaper ApplicationsThemes Lock screen and security For better fingerprint recognition Fingerprint recognitionRegistering fingerprints Changing the backup passwordDeleting fingerprints Using fingerprints to sign in to accounts Verifying the Samsung account passwordTap Change backup password Tick Sign in using your fingerprints and tap RememberSend SOS messages Privacy and safetyAdding primary contacts Accessibility Easy modeSwitching to easy mode Managing shortcutsAdding accounts AccountsRegistering Samsung accounts Backup and resetRemoving accounts Tap Samsung accountLanguage and input Storage About device Date and timeAppendix TroubleshootingForcing restart Resetting the deviceCalls are not connected Your battery is low. Charge the batteryCharge the battery Battery depletes faster than when first purchasedError messages appear when opening multimedia files Your device cannot find your current location Trademarks Copyright

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