Samsung SM-A510FZKFKSA, SM-A510FEDFKSA manual Error messages appear when opening multimedia files

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Appendix

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

•Free some memory by transferring files to a computer or deleting files from your device.

•Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

•Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

•Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

•Ensure that the Bluetooth wireless feature is activated on your device.

•Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

•Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

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Contents English /2015. Rev.1.0 Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Charging the battery BatteryViewing the remaining charging time Battery charging tips and precautionsReducing the battery consumption Save the battery power by limiting the device’s functions Power saving modeUltra power saving mode SIM card tray Installing the SIM or Usim cardSIM or Usim card Be damaged Removing the SIM or Usim card Memory card Using dual SIM or Usim cardsInstalling a memory card Basics Formatting the memory card Removing the memory cardRestarting the device Turning the device on and offTouchscreen Dragging TappingTapping and holding Spreading and pinching Double-tappingSwiping Home screen Home screenHome screen options Adding items Flipboard BriefingTap Enter folder name and enter a folder name Moving and removing an itemCreating folders Moving items Apps screenManaging panels Rearranging items Icon Meaning Indicator iconsPattern Lock screenPassword Using the notification panelNotification panel FingerprintsSearching for content on the device Using quick setting buttonsSearch for a wide variety of content with a keyword FinderConnecting to other devices Setting search categoriesQuick connect Re-searching for devicesEntering text Sharing contentKeyboard layout Changing the input languageChanging the keyboard layout Additional keyboard functionsTap and hold over a word that you want to look up Copying and pastingDictionary Closing an app Screen captureOpening apps Introduction Multi windowSplit screen view Tap to open the list of recently used appsUsing additional options Transferring data from your previous device Adjusting the window sizeTransferring data from a mobile device Transferring backup data from a computerOn the computer, launch Smart Switch Using the device as a removable disk for data transferDevice and data management Device MTPDevice can be updated to the latest software Updating with Smart SwitchUpdating the device Updating over the airUsing a Samsung account Performing a data resetUsing a Google account Backing up and restoring dataSelect recipients and tap Done Sharing files with contactsTap Share →Simple sharing Press and hold the Power key, and then tap Emergency mode Emergency modeDeactivating emergency mode Installing apps Installing or uninstalling appsGalaxy Apps Play StorePhone Uninstalling or disabling appsManaging apps Making callsMaking calls from the locked screen Using speed dialMaking calls from call logs or contacts list TapMaking an international call Receiving callsAnswering a call Rejecting a callMissed calls Options during callsDuring a voice call During a video callAdding contacts ContactsCreating contacts manually Importing contactsSharing profile Searching for contactsSharing contacts MessagesSending messages Tap More →ShareBlocking unwanted messages Viewing messagesAdd recipients and enter a message To send the messageChange the notification settings Setting the message notificationTap Manage spam numbers To add phrases to block, tap Manage spam phrasesInternet → Settings →MORE →Set default account Setting up email accountsSending emails Reading emailsCamera etiquette CameraBasic shooting Taking photos or recording videos This feature is only available in some shooting modes Auto modeLaunching Camera on the locked screen Launching Camera quicklyContinuous shot Pro modePanorama HDR Rich tone Tap Mode →SelfieNight SelfieWide selfie Tap Mode →Wide selfieQuick settings Camera settingsCamera settings Downloading modesView and manage photos and videos stored in the device GalleryViewing images or videos Deleting an image or a video Deleting images or videosDeleting multiple images and videos Tap DeleteSharing images or videos Smart ManagerBattery Using the quick optimisation featureManaging device performance StorageTap Save to save the event PlannerCreating events Creating tasks HealthSyncing events and tasks with your accounts Starting S HealthUsing S Health Additional information Using S Voice Setting a wake-up commandYou can launch S Voice using your own wake-up command VoiceTips for better voice recognition Setting the languageSay a voice command Music Video Recording voice memos Voice RecorderMy Files Changing the recording modeMemo AlarmClock Composing memosWorld clock Calculator TimerStopwatch To clear the history, tap History →CLEAR HistoryTap Radio on the Apps screen RadioListening to the FM radio Scanning radio stations Google appsPlay Movies & TV Google SettingsDrive YouTubeIntroduction Wi-FiConnecting to a Wi-Fi network Tap Wi-Fi Direct Wi-Fi DirectSending and receiving data Tap ConnectEnding the device connection BluetoothTap Wi-Fion the Settings screen Sending and receiving data Pairing with other Bluetooth devicesUnpairing Bluetooth devices Flight modeMobile hotspot and tethering Tap UnpairList Using the mobile hotspotData usage Limiting data usage SIM card managerMobile networks NFC and payment Using the NFC featureMaking payments with the NFC feature Sending data Tap Android Beam and tap the switch to activate itOptions More connection settingsPrinting Adding printer plug-insConnecting your device to a vehicle via MirrorLink Printing contentMirrorLink Ending the MirrorLink connectionDownload booster This feature may not be supported by some devicesSounds and notifications Motions and gestures DisplayThemes ApplicationsWallpaper Lock screen and security For better fingerprint recognition Fingerprint recognitionDeleting fingerprints Changing the backup passwordRegistering fingerprints Using fingerprints to sign in to accounts Verifying the Samsung account passwordTap Change backup password Tick Sign in using your fingerprints and tap RememberAdding primary contacts Privacy and safetySend SOS messages Accessibility Easy modeSwitching to easy mode Managing shortcutsAdding accounts AccountsRegistering Samsung accounts Backup and resetRemoving accounts Tap Samsung accountLanguage and input Storage About device Date and timeAppendix TroubleshootingForcing restart Resetting the deviceCalls are not connected Your battery is low. Charge the batteryCharge the battery Battery depletes faster than when first purchasedError messages appear when opening multimedia files Your device cannot find your current location Trademarks Copyright

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