Samsung SM-A710FEDFXXV, SM-A710FZDFKSA, SM-A710FZKFKSA, SM-A710FZWFKSA Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents English /2016. Rev.1.0 SM-A510FTable of Contents Introduction TroubleshootingWi-Fi Read me first BasicsPackage contents Device layout Keys Charging the battery BatteryViewing the remaining charging time Battery charging tips and precautionsReducing the battery consumption Save the battery power by limiting the device’s functions Power saving modeUltra power saving mode Single SIM models Installing the SIM or Usim cardSIM or Usim card Dual SIM models type 2 SM-A510FD, SM-A710FD SIM card tray Be damaged Basics Remove the SIM or Usim card Removing the SIM or Usim cardInsert the SIM card tray back into the SIM card tray slot Dual SIM models type 2 SM-A510FD, SM-A710FDMemory card Using dual SIM or Usim cards dual SIM modelsInstalling a memory card Basics Formatting the memory card Removing the memory cardRestarting the device Turning the device on and offTouchscreen Dragging TappingTapping and holding Spreading and pinching Double-tappingSwiping Home screen Home screenHome screen options Creating folders Adding itemsMoving and removing an item Moving items Apps screenManaging panels Rearranging items Icon Meaning Indicator iconsPattern Lock screenPassword Using the notification panelNotification panel FingerprintsLaunch Quick connect Dual SIM modelsSearching for content on the device Using quick setting buttonsSetting search categories FinderKeyboard layout Entering textChanging the input language Changing the keyboard layoutCopying and pasting Additional keyboard functionsDictionary Tap and hold over a word that you want to look upClosing an app Screen captureOpening apps Introduction Multi windowSplit screen view Tap to open the list of recently used appsUsing additional options Transferring data from your previous device Adjusting the window sizeTransferring data from a mobile device Transferring backup data from a computerDevice and data management Using the device as a removable disk for data transferOn the computer, launch Smart Switch Device can be updated to the latest software Updating with Smart SwitchUpdating the device Updating over the airUsing a Samsung account Performing a data resetUsing a Google account Backing up and restoring dataSharing content Connecting to other devicesShare content with the connected devices Quick connectTap Share →Simple sharing Sharing files with contactsPress and hold the Power key, and then tap Emergency mode Emergency modeDeactivating emergency mode Installing apps Installing or uninstalling appsGalaxy Apps Play StorePhone Uninstalling or disabling appsManaging apps Making callsSingle SIM models Tap to make a voice call, or tap Making calls from the locked screen Using speed dialMaking calls from call logs or contacts list Making an international callAnswering a call Receiving callsRejecting a call Blocking phone numbersDuring a video call Options during callsDuring a voice call Adding contacts ContactsCreating contacts manually Importing contactsSharing profile Searching for contactsSharing contacts MessagesSending messages Tap More →ShareAdd recipients and enter a message Blocking unwanted messages Tap More →Settings →Block messages Tap Block listViewing messages Internet Setting the message notification→ Settings →MORE →Set default account Setting up email accountsBasic shooting CameraSending emails Reading emailsTaking photos or recording videos Launching Camera on the locked screen Auto modeLaunching Camera quickly Locking the focus and exposureContinuous shot Pro modePanorama HDR Rich tone Tap Mode →SelfieNight SelfieWide selfie Tap Mode →Wide selfieQuick settings Camera settingsCamera settings Downloading modesView and manage photos and videos stored in the device GalleryViewing images or videos Deleting an image or a video Deleting images or videosDeleting multiple images and videos Tap DeleteSharing images or videos Smart ManagerBattery Using the quick optimisation featureManaging device performance StorageTap Save to save the event PlannerCreating events Creating tasks HealthSyncing events and tasks with your accounts Starting S HealthUsing S Health Additional information Using S Voice Setting a wake-up commandYou can launch S Voice using your own wake-up command VoiceTips for better voice recognition Setting the languageSay a voice command Music Video Tap Save to finish recording Voice RecorderRecording voice memos To search for files or folders, tap Search Changing the recording modeMy Files Memo AlarmClock Composing memosWorld clock Calculator TimerStopwatch To clear the history, tap History →CLEAR HistoryTap Radio on the Apps screen RadioListening to the FM radio Scanning radio stations Google appsDrive Play Movies & TVYouTube PhotosIntroduction Wi-FiConnecting to a Wi-Fi network Tap Wi-Fi Direct Wi-Fi DirectSending and receiving data Tap ConnectEnding the device connection BluetoothTap Wi-Fion the Settings screen Sending and receiving data Pairing with other Bluetooth devicesUnpairing Bluetooth devices Flight modeMobile hotspot and tethering Tap UnpairList Using the mobile hotspotData usage Limiting data usage SIM card manager dual SIM modelsNFC and payment Using the NFC featureMobile networks Making payments with the NFC feature Sending data Tap Android Beam and tap the switch to activate itVPN Set up and connect to virtual private networks VPNs More connection settingsOptions PrintingConnecting your device to a vehicle via MirrorLink Printing contentMirrorLink Ending the MirrorLink connectionDownload booster This feature may not be supported by some devicesApplications Sounds and vibrations Display Advanced featuresThemes WallpaperLock screen and security For better fingerprint recognition Fingerprint recognitionDeleting fingerprints Registering fingerprintsTap Add fingerprint You can delete registered fingerprintsTick Sign in using your fingerprints and tap Remember Verifying the Samsung account passwordUsing fingerprints to sign in to accounts Unlocking the screen with fingerprints Privacy and safetySwitching to easy mode Easy modeSend SOS messages Adding primary contactsManaging shortcuts AccessibilityAdding accounts AccountsRegistering Samsung accounts Removing accountsLanguage and input Backup and resetStorage About device Date and timeAppendix TroubleshootingForcing restart Resetting the deviceCalls are not connected Your battery is low. Charge the batteryCharge the battery Battery depletes faster than when first purchasedError messages appear when opening multimedia files Your device cannot find your current location Remove the SIM card tray from the device Removing the batteryTrademarks Copyright
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SM-A710FZKFXXV, SM-A710FZWFKSA, SM-A710FZDFKSA, SM-A710FZKFKSA, SM-A710FEDFXXV specifications

The Samsung SM-A710 series, commonly known as the Galaxy A7 (2016), represents a blend of style, functionality, and performance in the smartphone market. This device is recognized for its premium design and robust features that cater to both everyday users and tech enthusiasts.

One of the standout features of the SM-A710FZKAKSA, SM-A710FZDFXXV, SM-A710FEDFXXV, SM-A710FZKFKSA, and SM-A710FZDFKSA is its sleek metal and glass build, which not only provides an elegant appearance but also ensures durability. The device sports a 5.5-inch Super AMOLED display with a resolution of 1080 x 1920 pixels, delivering vibrant colors and deep contrasts, making it ideal for media consumption and gaming.

Powering the Galaxy A7 is the efficient Exynos 7580 octa-core processor, coupled with 3GB RAM, allowing for smooth multitasking and responsive performance. Users can expect optimal speed when navigating through apps or playing graphics-intensive games. The device offers up to 16GB of internal storage, expandable via microSD card, providing ample space for apps, images, and videos.

Camera capabilities are also impressive, with a 13-megapixel rear camera featuring optical image stabilization, which enhances low-light photography and minimizes motion blur. The 5-megapixel front camera allows for stunning selfies and crisp video calls. These features cater to photography enthusiasts who appreciate quality images without the need for additional equipment.

On the software front, the Galaxy A7 runs on Android 6.0 (Marshmallow) out of the box, with Samsung's TouchWiz UI offering a user-friendly interface and various customization options. The device supports a range of connectivity options, including 4G LTE, Wi-Fi, Bluetooth 4.1, and NFC, ensuring seamless connections for all user needs.

Battery life is another notable aspect, as the 3,300 mAh battery provides excellent performance, typically lasting a full day under moderate usage. This makes the device suitable for users who require reliable performance without frequent charging interruptions.

Overall, the Samsung SM-A710 series strikes a balance between aesthetics and functionality, making it an excellent choice for users seeking a reliable smartphone with solid performance and premium features. Its combination of a vibrant display, capable processing power, impressive camera functions, and long-lasting battery life places it as a competitive option in the mid-range smartphone market.
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