Samsung SM-J701FZDEILO, SM-J701FZDDKSA, SM-J701FZKDKSA, SM-J701FZKEILO Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-J701F/DS Table of Contents Appendix Read me first BasicsInstructional icons Device overheating situations and solutionsWhen the device heats up while charging the battery Do the following when the device heats upWhen the device heats up during use Device limitations when the device overheats Package contents Device layout Keys Installing the battery BatteryRemoving the battery Charging the battery Battery charging tips and precautions Reducing the battery consumptionViewing the estimated charging time Power saving mode Maximum power saving modeMode SIM or Usim card Installing the SIM or Usim cardSingle SIM models Removing the SIM or Usim cardCustomising SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsSetting preferred SIM or Usim cards Activating SIM or Usim cardsMemory card microSD card Installing a memory card→ SD card →UNMOUNT Turning the device on and offRemoving the memory card Formatting the memory cardTapping and holding Understanding the screenControlling the touchscreen TappingSpreading and pinching DraggingDouble-tapping SwipingHome screen and Apps screen Moving items Switching between Home and Apps screensDeleting a folder Creating foldersAdding more apps Moving apps from a folderDisplaying all apps on the Home screen Editing the Home screenIcon Meaning Indicator iconsChanging the screen lock method Lock screenNotification panel Using quick setting buttons Changing the keyboard layout Entering textKeyboard layout Changing the input languageCopying and pasting Additional keyboard functionsDictionary Screen captureClosing an app Opening appsMulti window IntroductionTap to open the list of recently used apps Split screen viewAdjusting the window size Using additional optionsSharing text or images between windows Minimising the split screen viewMaximising a window Registering an existing Samsung account Samsung accountRegistering your Samsung account Registering a new Samsung accountTap Samsung account Transferring data via Smart SwitchTransferring data from your previous device Removing your Samsung accountTransferring data wirelessly via Wi-Fi Direct On the computer, launch Smart Switch Transferring backup data from a computerConnecting the device to a computer for data transfer Device and data managementTransferring data via Samsung Cloud Updating with Smart Switch Updating the deviceUpdating over the air Backing up and restoring data Performing a data resetUsing a Samsung account Using a Google accountSharing features Deactivating emergency mode Emergency modePlay Store Installing or uninstalling appsInstalling apps Galaxy AppsEnabling apps Uninstalling apps and using app sleep modeSetting app permissions Managing appsMaking calls PhoneUsing speed dial Making calls from the locked screenMaking calls from call logs or contacts list Blocking phone numbers Receiving callsOptions during calls During a voice callDuring a video call Contacts Adding contactsCreating a new contact Adding a phone number to Contacts from the keypad Adding a phone number to Contacts from the calls listImporting contacts Synching contacts with your web accounts Searching for contactsSharing contacts Saving and sharing profileMerging duplicate contacts Deleting contactsTap →Manage contacts →Merge contacts Sending messages MessagesViewing messages Blocking unwanted messages Setting the message notificationSetting a message reminder Tap →Settings →Block messages →Block numbersBrowsing webpages InternetDeactivating secret mode Using secret modeActivating secret mode Changing security settingsSetting up email accounts Sending emailsReading emails Camera Launching CameraCamera etiquette Using swipe gestures Taking photos or recording videos Basic shootingAuto mode Locking the focus AF and exposure AECustomising shooting modes Panorama Pro modeContinuous shot HDR Rich toneNight Sports Sound & shotSelfie Using the selfie flash Wide selfieApplying beauty effects Applications Camera settings Quick settingsCamera settings Front Camera Gallery Viewing images and videosViewing images To hide or show the menus, tap the screen Viewing videosTap →Create story Viewing albumsViewing stories Creating storiesDeleting stories Sharing storiesDeleting an image or a video Syncing images and videos with Samsung CloudDeleting images or videos Sharing images or videosSamsung Notes Creating notesDeleting notes Game Launcher Using Game Launcher Activating game power saving modeRemoving a game from Game Launcher Blocking notifications during games Using Game ToolsCreating events CalendarStarting S Health HealthCreating tasks Syncing events and tasks with your accountsMonitor your health and fitness Using S HealthAdditional information Voice Recorder My Files Setting alarmsStopping alarms Deleting alarmsDeleting clocks Creating clocksCalculator RadioListening to the FM radio Scanning radio stations Secure Folder Setting auto lock for Secure Folder Setting up Secure FolderMoving content to Secure Folder Moving content from Secure FolderTap →Move out of Secure Folder Adding apps Adding accountsHiding Secure Folder Tap Back up Secure Folder data Backing up and restoring Secure FolderGoogle apps Photos Play Movies & TVDrive YouTubeConnections Wi-FiConnecting to a Wi-Fi network IntroductionWi-Fi Direct Tap Wi-Fi DirectTap Connect Ending the device connection BluetoothSending and receiving data Pairing with other Bluetooth devicesUnpairing Bluetooth devices Data usageTap Unpair Flight mode Mobile hotspot and tetheringLimiting data usage Mobile networks Using the mobile hotspotLocation SIM card manager dual SIM modelsPrinting More connection settingsSounds and vibration Printing contentNotifications DisplayOptions Blue light filter Easy mode Switching to easy modeManaging shortcuts Wallpapers and themes Advanced featuresAdding emergency contacts Send SOS messagesUsing the quick optimisation feature Device maintenanceStorage BatteryDevice security AppsLock screen and security MemorySamsung Cloud Cloud and accountsRemoving accounts My ProfileAccounts Manage cloud storage Accessibility Backup and restore Google General management About phone Software updateAppendix TroubleshootingResetting the device Restarting the deviceForcing restart Sound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Samsung Cloud does not work Copyright TrademarksAbout Hevc Advance
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SM-J701FZDEILO, SM-J701FZDDKSA, SM-J701FZSEILO, SM-J701FZKDKSA, SM-J701FZKEILO specifications

The Samsung SM-J701FZKDKSA and SM-J701FZDDKSA are two variations of the Galaxy J7 2016 model, which is part of Samsung's budget-friendly smartphone lineup. Designed for users seeking a balance between performance, features, and affordability, these devices integrate several key technologies and characteristics that appeal to a wide audience.

One of the standout features of the Galaxy J7 2016 is its display. It boasts a sizable 5.5-inch Super AMOLED screen with a resolution of 720 x 1280 pixels, providing vibrant colors and deep contrasts, making it ideal for media consumption and everyday browsing. The use of AMOLED technology ensures that users benefit from high-quality visuals, while its sizeable dimensions enhance the overall viewing experience.

Powered by the Exynos 7870 octa-core processor, the Galaxy J7 2016 offers smooth multitasking capabilities and efficient performance for various applications. With 2GB of RAM, users can run multiple apps simultaneously without experiencing significant lag. This combination of processing power and memory enables the device to handle daily tasks with ease, from social media browsing to gaming.

Camera performance is another critical aspect of the J7 series. The SM-J701FZKDKSA and SM-J701FZDDKSA are equipped with a 13-megapixel rear camera, which captures detailed images even in low-light conditions, thanks to its f/1.9 aperture. The 5-megapixel front camera is perfect for selfies and video calls, featuring an LED flash to ensure well-lit shots in dim environments. This makes the device a suitable choice for photography enthusiasts who wish to document their experiences.

In terms of storage, the Galaxy J7 2016 provides users with 16GB of internal storage that can be expanded up to 256GB via a microSD card, allowing ample space for photos, videos, and applications. The smartphone runs on Android, ensuring access to a wide range of applications and services.

Battery life is another highlight of the Galaxy J7 2016, powered by a robust 3300mAh battery that easily lasts a full day of moderate to heavy usage. This aspect is particularly attractive for users who rely on their devices for communication, navigation, and browsing without the constant worry of running out of power.

In conclusion, the Samsung SM-J701FZKDKSA and SM-J701FZDDKSA combine an attractive design with a set of features that cater to the needs of budget-conscious consumers. With a solid camera, expandable storage, and impressive display technology, these smartphones remain competitive in the mid-range market segment.
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