Samsung SM-J701FZKEILO, SM-J701FZDDKSA manual Error messages appear when opening multimedia files

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Appendix

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

•Free some memory by transferring files to a computer or deleting files from your device.

•Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

•Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

•Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

•Ensure that the Bluetooth wireless feature is activated on your device.

•Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

•Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

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Contents SM-J701F/DS Table of Contents Appendix Read me first BasicsInstructional icons Device overheating situations and solutionsWhen the device heats up while charging the battery Do the following when the device heats upWhen the device heats up during use Device limitations when the device overheats Package contents Device layout Keys Installing the battery BatteryRemoving the battery Charging the battery Reducing the battery consumption Battery charging tips and precautionsViewing the estimated charging time Maximum power saving mode Power saving modeMode SIM or Usim card Installing the SIM or Usim cardSingle SIM models Removing the SIM or Usim cardCustomising SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsSetting preferred SIM or Usim cards Activating SIM or Usim cardsMemory card microSD card Installing a memory card→ SD card →UNMOUNT Turning the device on and offRemoving the memory card Formatting the memory cardTapping and holding Understanding the screenControlling the touchscreen TappingSpreading and pinching DraggingDouble-tapping SwipingHome screen and Apps screen Moving items Switching between Home and Apps screensDeleting a folder Creating foldersAdding more apps Moving apps from a folderDisplaying all apps on the Home screen Editing the Home screenIcon Meaning Indicator iconsChanging the screen lock method Lock screenNotification panel Using quick setting buttons Changing the keyboard layout Entering textKeyboard layout Changing the input languageCopying and pasting Additional keyboard functionsDictionary Screen captureClosing an app Opening appsMulti window IntroductionTap to open the list of recently used apps Split screen viewAdjusting the window size Using additional optionsMinimising the split screen view Sharing text or images between windowsMaximising a window Registering an existing Samsung account Samsung accountRegistering your Samsung account Registering a new Samsung accountTap Samsung account Transferring data via Smart SwitchTransferring data from your previous device Removing your Samsung accountTransferring data wirelessly via Wi-Fi Direct On the computer, launch Smart Switch Transferring backup data from a computerDevice and data management Connecting the device to a computer for data transferTransferring data via Samsung Cloud Updating the device Updating with Smart SwitchUpdating over the air Backing up and restoring data Performing a data resetUsing a Samsung account Using a Google accountSharing features Deactivating emergency mode Emergency modePlay Store Installing or uninstalling appsInstalling apps Galaxy AppsEnabling apps Uninstalling apps and using app sleep modeSetting app permissions Managing appsMaking calls PhoneMaking calls from the locked screen Using speed dialMaking calls from call logs or contacts list Blocking phone numbers Receiving callsDuring a voice call Options during callsDuring a video call Adding contacts ContactsCreating a new contact Adding a phone number to Contacts from the calls list Adding a phone number to Contacts from the keypadImporting contacts Synching contacts with your web accounts Searching for contactsSharing contacts Saving and sharing profileDeleting contacts Merging duplicate contactsTap →Manage contacts →Merge contacts Sending messages MessagesViewing messages Blocking unwanted messages Setting the message notificationSetting a message reminder Tap →Settings →Block messages →Block numbersBrowsing webpages InternetDeactivating secret mode Using secret modeActivating secret mode Changing security settingsSending emails Setting up email accountsReading emails Launching Camera CameraCamera etiquette Using swipe gestures Taking photos or recording videos Basic shootingLocking the focus AF and exposure AE Auto modeCustomising shooting modes Panorama Pro modeHDR Rich tone Continuous shotNight Sound & shot SportsSelfie Wide selfie Using the selfie flashApplying beauty effects Applications Quick settings Camera settingsCamera settings Front Camera Viewing images and videos GalleryViewing images To hide or show the menus, tap the screen Viewing videosTap →Create story Viewing albumsViewing stories Creating storiesDeleting stories Sharing storiesDeleting an image or a video Syncing images and videos with Samsung CloudDeleting images or videos Sharing images or videosCreating notes Samsung NotesDeleting notes Game Launcher Activating game power saving mode Using Game LauncherRemoving a game from Game Launcher Blocking notifications during games Using Game ToolsCreating events CalendarStarting S Health HealthCreating tasks Syncing events and tasks with your accountsMonitor your health and fitness Using S HealthAdditional information Voice Recorder My Files Setting alarmsStopping alarms Deleting alarmsDeleting clocks Creating clocksRadio CalculatorListening to the FM radio Scanning radio stations Secure Folder Setting auto lock for Secure Folder Setting up Secure FolderMoving content from Secure Folder Moving content to Secure FolderTap →Move out of Secure Folder Adding accounts Adding appsHiding Secure Folder Tap Back up Secure Folder data Backing up and restoring Secure FolderGoogle apps Photos Play Movies & TVDrive YouTubeConnections Wi-FiConnecting to a Wi-Fi network IntroductionTap Wi-Fi Direct Wi-Fi DirectTap Connect Ending the device connection BluetoothSending and receiving data Pairing with other Bluetooth devicesData usage Unpairing Bluetooth devicesTap Unpair Mobile hotspot and tethering Flight modeLimiting data usage Mobile networks Using the mobile hotspotLocation SIM card manager dual SIM modelsPrinting More connection settingsSounds and vibration Printing contentDisplay NotificationsOptions Blue light filter Switching to easy mode Easy modeManaging shortcuts Wallpapers and themes Advanced featuresAdding emergency contacts Send SOS messagesUsing the quick optimisation feature Device maintenanceStorage BatteryDevice security AppsLock screen and security MemorySamsung Cloud Cloud and accountsRemoving accounts My ProfileAccounts Manage cloud storageBackup and restore AccessibilityGoogle General management About phone Software updateAppendix TroubleshootingRestarting the device Resetting the deviceForcing restart Sound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Samsung Cloud does not work Trademarks CopyrightAbout Hevc Advance
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SM-J701FZDEILO, SM-J701FZDDKSA, SM-J701FZSEILO, SM-J701FZKDKSA, SM-J701FZKEILO specifications

The Samsung SM-J701FZKDKSA and SM-J701FZDDKSA are two variations of the Galaxy J7 2016 model, which is part of Samsung's budget-friendly smartphone lineup. Designed for users seeking a balance between performance, features, and affordability, these devices integrate several key technologies and characteristics that appeal to a wide audience.

One of the standout features of the Galaxy J7 2016 is its display. It boasts a sizable 5.5-inch Super AMOLED screen with a resolution of 720 x 1280 pixels, providing vibrant colors and deep contrasts, making it ideal for media consumption and everyday browsing. The use of AMOLED technology ensures that users benefit from high-quality visuals, while its sizeable dimensions enhance the overall viewing experience.

Powered by the Exynos 7870 octa-core processor, the Galaxy J7 2016 offers smooth multitasking capabilities and efficient performance for various applications. With 2GB of RAM, users can run multiple apps simultaneously without experiencing significant lag. This combination of processing power and memory enables the device to handle daily tasks with ease, from social media browsing to gaming.

Camera performance is another critical aspect of the J7 series. The SM-J701FZKDKSA and SM-J701FZDDKSA are equipped with a 13-megapixel rear camera, which captures detailed images even in low-light conditions, thanks to its f/1.9 aperture. The 5-megapixel front camera is perfect for selfies and video calls, featuring an LED flash to ensure well-lit shots in dim environments. This makes the device a suitable choice for photography enthusiasts who wish to document their experiences.

In terms of storage, the Galaxy J7 2016 provides users with 16GB of internal storage that can be expanded up to 256GB via a microSD card, allowing ample space for photos, videos, and applications. The smartphone runs on Android, ensuring access to a wide range of applications and services.

Battery life is another highlight of the Galaxy J7 2016, powered by a robust 3300mAh battery that easily lasts a full day of moderate to heavy usage. This aspect is particularly attractive for users who rely on their devices for communication, navigation, and browsing without the constant worry of running out of power.

In conclusion, the Samsung SM-J701FZKDKSA and SM-J701FZDDKSA combine an attractive design with a set of features that cater to the needs of budget-conscious consumers. With a solid camera, expandable storage, and impressive display technology, these smartphones remain competitive in the mid-range market segment.
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