Samsung SM-J250FZSAILO, SM-J250FZKDKSA manual Error messages appear when opening multimedia files

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Appendix

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

•Free some memory by transferring files to a computer or deleting files from your device.

•Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

•Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

•Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

•Ensure that the Bluetooth wireless feature is activated on your device.

•Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

•Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

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Contents English /2018. Rev.1.3 Table of Contents Settings Appendix Basics Read me firstInstructional icons BasicsWhen the device heats up while charging the battery Device overheating situations and solutionsDo the following when the device heats up When the device heats up during use Device limitations when the device overheats Keep the device updated with the latest softwarePackage contents Precautions for operating environmentDevice layout and functions Device layout Proximity sensorKey Function Power KeysHome BackBattery Installing the batteryRemove the back cover Pull out the battery Removing the batteryReplace the back cover Charging the battery Battery charging tips and precautions Reducing the battery consumptionSIM or Usim card Installing the SIM or Usim cardUse only a microSIM card Basics Removing the SIM or Usim card Single SIM models Dual SIM modelsUsing dual SIM or Usim cards dual SIM models Setting preferred SIM or Usim cardsActivating SIM or Usim cards Customising SIM or Usim cardsInstalling a memory card Memory card microSD cardRemoving the memory card Formatting the memory card→ SD card →UNMOUNT → SD card →Format →FORMATEmergency mode Turning the device on and offInitial setup Basics Samsung account IntroductionRegistering your Samsung account Registering a new Samsung accountRemoving your Samsung account Transferring data from your previous deviceTap Samsung account → →Remove account Smart Switch Transferring data wirelessly via Wi-Fi DirectTransferring backup data from a computer On the computer, launch Smart SwitchBacking up data Samsung CloudRestoring data Understanding the screen Controlling the touchscreenTapping Tapping and holdingDragging Double-tappingSwiping Spreading and pinchingHome screen and Apps screen Switching between Home and Apps screens Moving itemsCreating folders Adding more appsMoving apps from a folder Deleting a folderEditing the Home screen Displaying all apps on the Home screenIndicator icons Icon MeaningLock screen Changing the screen lock methodNotification panel Screen captureUsing quick setting buttons Launch SettingsEntering text Keyboard layoutChanging the input language Changing the keyboard layoutAdditional keyboard functions Copying and pastingInstalling or uninstalling apps Installing appsGalaxy Apps Play StoreUninstalling apps and using app sleep mode Setting app permissionsManaging apps Enabling appsMaking calls PhoneMake or answer voice and video calls Using speed dial Making calls from call logs or contacts listMaking calls from the locked screen Making an international callReceiving calls Blocking phone numbersAnswering a call Rejecting a callDuring a voice call Options during callsDuring a video call Adding a phone number to Contact Adding a phone number to Contacts from the keypadContacts Adding contactsCreating a new contact Create new contacts or manage contacts on the deviceImporting contacts Searching for contactsSynching contacts with your web accounts Sharing contacts Saving and sharing profileMessages Merging duplicate contactsDeleting contacts Sending messagesViewing messages Enter a messageTap To send the messageSetting a message reminder Setting the message notificationBlocking unwanted messages Internet Browsing webpagesUsing secret mode Activating secret modeChanging security settings Deactivating secret modeSetting up email accounts Sending emailsReading emails Tap Send to send the mailLaunching Camera CameraCamera etiquette Using swipe gestures Switching camerasViewing filter effects Basic shooting Taking photos or recording videosAuto mode This feature is available only in Auto modeLocking the focus AF and exposure AE Changing shooting modesPanorama Pro modeAvailable options Continuous shot HDR Rich toneNight Beauty faceUsing the selfie flash SportsSound & shot SelfieQuick settings Camera settingsApplying beauty effects Camera settings Rear CameraGallery Viewing images and videos Viewing imagesSearching for images Launch the Gallery app and tap Pictures Select an imageSwitch to the pop-up video player Viewing videosViewing albums Viewing storiesCreating stories Deleting storiesSyncing images and videos with Samsung Cloud Deleting images or videosDeleting an image or a video Deleting multiple images and videosSplit screen view Multi windowTap to open the list of recently used apps Using additional options Adjusting the window sizeMinimising the split screen view Sharing text or images between windowsSamsung Members When you are finished composing the note, tap Save Samsung NotesCreating notes Deleting notesCreating events CalendarTap Save to save the event Samsung Health Creating tasksSyncing events and tasks with your accounts Starting Samsung HealthUsing Samsung Health Partner Apps View available partner apps and download themTogether StepsAdditional information My Files Voice RecorderTap to finish recording Enter a file name and tap Save Clock Calculator StopwatchRadio Listening to the FM radioScanning radio stations Launch the Radio appSharing content Using additional featuresGoogle apps YouTube PhotosGoogle DuoConnections IntroductionOptions Wi-Fi Connecting to a Wi-Fi networkMobile networks Configure your mobile network settings Select a network from the Wi-Fi networks listTap Wi-Fi Direct Wi-Fi DirectOn the Settings screen, tap Connections →Wi-Fi Bluetooth Pairing with other Bluetooth devicesUnpairing Bluetooth devices Sending and receiving dataTap next to the device name to unpair Tap UnpairUsing the mobile hotspot Mobile Hotspot and TetheringCustomise settings to control other features More connection settingsSIM card manager dual SIM models Printing Adding printer plug-insSounds and vibration NotificationsDisplay Changing the screen mode Blue light filterAdjusting the screen tone by colour value Screen tone screen will be adjustedOptimising the full screen colour balance Tick Advanced optionsScreensaver Select an optionAdvanced features Wallpaper104 Device maintenance Using the quick optimisation featureBattery StorageDevice security MemoryUltra data saving Apps Lock screen and security109 Secure Folder Setting up Secure FolderFolder Setting auto lock for Secure Folder Moving content to Secure FolderMoving content from Secure Folder Tap Edit apps, tick apps, and then tap UninstallSelect an account service Adding appsBacking up and restoring Secure Folder Hiding Secure FolderTap Back up Secure Folder data Uninstalling Secure Folder Cloud and accountsBackup and restore Using a Samsung accountUsing a Google account GoogleAccessibility General managementYou can add languages to use on your device Adding device languages→ Add language Security updates information Software updateWebsite supports only some languages About phone Troubleshooting AppendixRestarting the device Resetting the deviceForcing restart Your battery is low. Charge the battery Calls are not connectedCharge the battery Ensure that the charger is connected properlyError messages appear when opening multimedia files Your device cannot find your current location Samsung Cloud does not work Ensure that you are connected to a network properlyCopyright Trademarks

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