Samsung SM-G570FZKAILO, SM-G570FZDDKSA manual Error messages appear when opening multimedia files

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Appendix

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

•Free some memory by transferring files to a computer or deleting files from your device.

•Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

•Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

•Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

•Ensure that the Bluetooth wireless feature is activated on your device.

•Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

•Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

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Contents English /2017. Rev.1.1 Table of Contents Appendix Basics Read me firstInstructional icons BasicsDevice overheating situations and solutions When the device heats up while charging the batteryDo the following when the device heats up When the device heats up during use Device limitations when the device overheats Package contents Device layout GPS antenna Battery Charging the batteryKeys Reducing the battery consumption Viewing the estimated charging timeBattery charging tips and precautions Power saving mode Maximum power saving modeMode Installing the SIM or Usim card SIM or Usim card nano-SIM cardSingle SIM models Dual SIM models SIM card tray Removing the SIM or Usim card Remove the SIM or Usim card Using dual SIM or Usim cards dual SIM models Setting preferred SIM or Usim cardsActivating SIM or Usim cards Customising SIM or Usim cardsInstalling a memory card Memory card microSD cardRemoving the memory card → SD card →UNMOUNTTurning the device on and off Formatting the memory cardRestarting the device → SD card →FormatUnderstanding the screen Controlling the touchscreenTapping Tapping and holding DraggingDouble-tapping Swiping Spreading and pinchingHome screen and Apps screen Switching between Home and Apps screens Moving itemsCreating folders Adding more appsMoving apps from a folder Deleting a folderEditing the Home screen Displaying all apps on the Home screenIndicator icons Icon MeaningLock screen Changing the screen lock methodNotification panel Block notifications from appsUsing quick setting buttons Entering text Keyboard layoutChanging the input language Changing the keyboard layoutAdditional keyboard functions Copying and pastingScreen capture Opening appsDictionary Closing an appSamsung account IntroductionRegistering your Samsung account Registering a new Samsung accountTransferring data via Smart Switch Transferring data from your previous deviceRemoving your Samsung account Tap Samsung accountTransferring data wirelessly via Wi-Fi Direct Transferring backup data from a computer On the computer, launch Smart SwitchConnecting the device to a computer for data transfer Device and data managementTransferring data via Samsung Cloud Updating with Smart Switch Updating the deviceUpdating over the air Performing a data reset Using a Samsung accountUsing a Google account Backing up and restoring dataSharing features Emergency mode Deactivating emergency modeBiker mode Activating S Biker modeAuto answer Answering urgent callsSmart reply Installing or uninstalling apps Installing appsGalaxy Apps Play StoreUninstalling apps and using app sleep mode Setting app permissionsManaging apps Enabling appsPhone Making callsUsing speed dial Making calls from the locked screenMaking calls from call logs or contacts list Making an international callReceiving calls Blocking phone numbersAnswering a call Rejecting a callOptions during calls During a voice callDuring a video call Contacts Adding contactsCreating a new contact Adding a phone number to Contacts from the keypad Adding a phone number to Contacts from the calls listImporting contacts Searching for contacts Synching contacts with your web accountsSaving and sharing profile Sharing contactsMerging duplicate contacts Deleting contactsTap →Manage contacts →Merge contacts Messages Sending messagesSetting the message notification Tap →Settings →Block messages →Block numbersViewing messages Blocking unwanted messagesSetting a message reminder InternetBrowsing webpages Using secret mode Activating secret modeChanging security settings Deactivating secret mode Setting up email accountsSending emails Reading emailsCamera Launching CameraCamera etiquette Using swipe gestures Basic shooting Taking photos or recording videosLocking the focus AF and exposure AE Auto mode Pro modeCustomising shooting modes Panorama Continuous shot HDR Rich toneNight Beauty faceAnti-fog SportsSelfie Applying beauty effectsWide selfie Camera settings Quick settingsCamera settings Front Camera Gallery Viewing images and videosViewing images Searching for images Viewing videosViewing albums Viewing storiesCreating stories Sharing storiesSyncing images and videos with Samsung Cloud Deleting storiesDeleting images or videos Sharing images or videosDeleting an image or a video Deleting multiple images and videosSamsung Notes Creating notesDeleting notes Calendar Creating eventsHealth Syncing events with your accountsStarting S Health Using S Health Additional information Voice Recorder Making voice recordingsSetting alarms Stopping alarmsDeleting alarms My FilesCreating clocks Deleting clocksCalculator RadioListening to the FM radio Scanning radio stations USB Backup Secure Locking appsHiding apps Under Secure WI-FI, tap Turn on →AGREE Secure FolderSetting up Secure Folder Setting auto lock for Secure FolderMoving content to Secure Folder Moving content from Secure FolderTap →Move out of Secure Folder Adding apps Adding accountsHiding Secure Folder Uninstalling Secure Folder Backing up and restoring Secure FolderTap Back up Secure Folder data Google apps Photos GoogleHangouts Wi-Fi Connecting to a Wi-Fi networkIntroduction ConnectionsWi-Fi Direct Tap Wi-Fi DirectTap Connect Bluetooth Ending the device connectionPairing with other Bluetooth devices Sending and receiving dataUnpairing Bluetooth devices Data usageTap Unpair Flight mode Mobile Hotspot and tetheringLimiting data usage Using the mobile hotspot Mobile networksSIM card manager dual SIM models LocationMore connection settings PrintingPrinting content Sounds and vibrationNotifications DisplayOptions Easy mode Switching to easy modeAdvanced features Wallpapers and themesManaging shortcuts Send SOS messages Device maintenance Adding emergency contactsUsing the quick optimisation feature BatteryStorage MemoryDevice security Ultra data saving Apps Lock screen and securityFingerprint recognition For better fingerprint recognition Registering fingerprintsVerifying the Samsung account password Deleting fingerprintsUsing fingerprints to sign in to accounts Cloud and accountsSamsung Cloud Unlocking the screen with fingerprintsMy Profile AccountsManage cloud storage Removing accountsAccessibility Backup and restoreGoogle General management Software update About phoneTroubleshooting AppendixResetting the device Forcing restartSound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Samsung Cloud does not work Copyright Trademarks
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SM-G570FZKAILO, SM-G570FZDAILO, SM-G610FWDGXXV, SM-G570FZKDKSA, SM-G610FZKGKSA specifications

The Samsung SM-G610FEDGXXV and SM-G570 series smartphones represent an intriguing segment in the mid-range market, showcasing high-value features and solid performance. These devices demonstrate Samsung's commitment to providing users with quality technology at an affordable price point.

The SM-G610FEDGXXV, also known as the Galaxy J7 Pro, features a 5.5-inch Super AMOLED display with a resolution of 1920 x 1080 pixels, which provides vibrant colors and deep contrast ratios. It is powered by the Exynos 7870 Octa-core processor, ensuring smooth multitasking and efficient performance. The device includes 3GB of RAM and comes with 64GB of internal storage, which is expandable via microSD, allowing for ample space for apps, photos, and videos.

Cameras are a significant highlight; the rear 13MP sensor captures sharp images, while the front-facing 13MP camera is perfect for selfies and video calls. The battery capacity is substantial at 3600mAh, providing users with enough power to get through a full day of usage without worrying about recharging.

On the other hand, the SM-G570YEDDXXV, often referred to as the Galaxy J5 Pro, also features a 5.2-inch Super AMOLED display. With a similar Exynos 7870 Octa-core processor, it offers a balanced performance. Users can expect 3GB of RAM and 32GB of internal storage, expandable with microSD. The rear camera is the same 13MP setup, while the front-facing camera comes with a 13MP sensor that includes a LED flash for low-light selfies.

The entire series emphasizes connectivity with 4G LTE support, Bluetooth, Wi-Fi, and GPS capabilities. Additionally, these devices include features like fingerprint sensors for enhanced security. With Samsung’s TouchWiz interface on Android, users enjoy a user-friendly experience customized with various additional functionalities.

In summary, the Samsung SM-G610FEDGXXV, SM-G570YEDDXXV, and their variants highlight sophisticated design and reliable performance in the mid-range smartphone landscape. With solid build quality, excellent camera capabilities, and user-friendly features, these models are well-positioned to meet the needs of a wide range of consumers looking for smart, efficient devices without breaking the bank.
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