Samsung UA46C6200URSHD, UA40C6200URXHC manual Troubleshooting, Issues Solutions and Explanations

Page 45

Troubleshooting

If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www. samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues

Solutions and Explanations

Picture Quality

First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.

 

(go to MENU - Support - Self Diagnosis - Picture Test) (p. 19)

 

If the test image is properly displayed, the poor picture may caused by the source or signal.

 

 

The TV image does not look as good as it

• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component

did in the store.

cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Antenna connection: Try HD stations after performing Auto programme.

 

Many HD channels are up scaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

 

• Make sure you are watching the TV at the minimum recommended distance based on the size and

 

definition of the signal.

 

 

The picture is distorted: macro block error,

• Compression of video contents may cause picture distortion especially in fast moving pictures such

small block, dots, pixelization

as sports and action movies.

 

• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

 

 

Colour is wrong or missing.

• If you’re using a component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause colour problems or a blank screen.

 

 

There is poor colour or brightness.

• Adjust the Picture options in the TV menu. (go to Picture mode / Colour / Brightness / Sharpness)

 

(p. 13)

 

• Adjust Energy Saving option in the TV menu. (go to MENU - Picture - Eco Solution - Energy

 

Saving) (p. 13)

 

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Picture Reset)

 

(p. 15)

 

 

There is a dotted line on the edge of the

• If the picture size is set to Screen Fit, change it to 16:9 (p. 14).

screen.

• Change cable/set top box resolution.

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until

freezes or is distorted or delayed.

the cable box reboots. It may take up to 20 minutes.

 

• Set the output resolution of the cable box to 1080i or 720p.

 

 

Sound Quality

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

(go to MENU - Support - Self Diagnosis - Sound Test) (p. 19)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too low

• Please check the volume the of external device connected to your TV.

at maximum volume.

 

 

 

The picture is good but there is no sound.

• Set the Speaker Select option to TV Speaker in the sound menu (p. 16).

 

• If you are using an external device, make sure the audio cables are connected to the correct audio

 

input jacks on the TV.

 

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• If your TV has a headphone jack, make sure there is nothing plugged into it.

 

 

The speakers are making an inappropriate

• Check the cable connections. Make sure a video cable is not connected to an audio input.

noise.

• For antenna or cable connections, check the signal strength. Low signal level may cause sound

 

distortion.

 

 

05 Other Information

English 45

Image 45
Contents BN68-02769A-00 Contact Samsung WorldwideInstallation with a stand Securing the Installation SpaceInstallation with a wall-mount Still image warningContents Accessories Yy Holder-Wire 3EA Yy Power Cord ClampYy AV Gender Yy Component Sound in Gender Remote control sensor, Power Indicator Speakers Buttons on the remote controlViewing the Control Panel Product colour and shape may vary depending on the modelHave direct access to channels Viewing the Remote ControlAdjusts the volume Opens the OSD Turns the TV on and offPlug & Play Initial Setup Connecting to an AntennaUsing an Hdmi or HDMI/DVI cable HD connection up to 1080p Connecting to an AV DeviceConnecting to an Audio Device Connections EnglishComponent Composite AV Coaxial RF Source List How to Navigate MenusEdit Name Changing the Input SourceMy Channels Channel ManagerArea Auto StoreScheduled Manual StoreChannel List Fine TuneMode t Eco SolutionAdvanced Settings Film Mode Off 100Hz Motion Plus Standard Picture OptionsPicture Options Auto Adjustment t Picture Reset OK / CancelScreen SRS TheaterSound tSound Reset OK / Cancel Auto Volume Off / Normal / NightEqualizer Spdif OutputSecurity TimeMenu Language Wireless Remote ControlGeneral PIP tSelf Diagnosis Software UpgradeHD Connection Guide Contact SamsungUsing an HDMI/DVI Cable / a D-sub Cable Connecting to a PCMode Resolution Horizontal Frequency Vertical Frequency Sync PolarityNetwork Connection Connecting to a Wired NetworkModem Port on the Wall Modem Cable LAN CableNetwork Setup Manual Network Setup AutoNetwork Setup Network Type Wired Network Setup Network TestFeatures Connecting to a Wireless NetworkAdvanced LAN Port onAgain Network Setup Samsung Auto ConfigurationAdvanced Features English Network Setup PBC WPSSecurity Key Entered ~9 Number DeleteNetwork Setup Ad-Hoc SWL connect SWLSamsung Wireless LinkDevice to connect Be disappeared automaticallyConnecting a USB Device Connecting to the PC through networkMedia Play Page Videos Screen DisplayBut you cannot play the Game itself Below 1280 x 720 60 frame max Yy Supported Video FormatsPhotos MusicPlaying the Multiple Files Section using the Green buttonMedia Play Additional Function Regardless of yearFile name as the video file Audio SettingsTo connect to Home Theatre Features What is Anynet+? t AdvancedAnynet+ Anynet+Setting Up Anynet+ Switching between Anynet+ DevicesRecording Listening through a Receiver Troubleshooting for Anynet+Setting Up AllShare SetupMessage / Media / ScreenShare About AllShareMy Mobile Analogue Channel Teletext Feature Assembling the Cables Blanking Bracket Installing the Wall MountAnti-theft Kensington Lock To Avoid the TV from Falling Securing the TV to the wallXx Untie the string before moving the TV Troubleshooting Issues Solutions and ExplanationsOther Information English There is no signal On, refer to The remote control does not work belowMake sure your connected devices are powered on Make sure the Network Connection is set to Wireless pDegree connectors Setup → ENTEREpCheck and change the signal/source Every time the TV is turned offLicence SpecificationsConnecting to an Audio Device Favourite Channel Fine Tune Flesh Tone Film Mode FrequencyIndex Change PINThis page is intentionally Left blank
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