Samsung UA75ES9000RXZN, UA75ES9000RXUM manual Troubleshooting

Issues

Solutions and Explanations

The TV won’t turn on.

•• Make sure the AC power cord is securely plugged in to the wall outlet

and the TV.

•• Make sure the wall outlet is working.

•• Try pressing the POWERP button on the TV to make sure the

problem is not the remote. If the TV turns on, refer to “Remote control

does not work” below.

There is no picture/video.

•• Check cable connections (remove and reconnect all cables connected

to the TV and external devices).

•• Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video

outputs to match the connections to the TV input. For example, if an

external device’s output is HDMI, it should be connected to an HDMI

input on the TV.

•• Make sure your connected devices are powered on.

•• Be sure to select the TV’s correct source by pressing the

SOURCEs button on the remote control.

•• Reboot the connected device by unplugging and then reconnecting

the device’s power cable.

The remote control does not

•• Replace the remote control batteries with the poles (+/–) in the right

work.

direction.

•• Clean the sensor’s transmission window on the remote.

•• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

The cable/set top box remote

•• Programme the Cable/Set remote control to operate the TV. Refer to

control doesn’t turn the TV on

the Cable/Set user manual for the SAMSUNG TV code.

or off, or adjust the volume.