Screen is blank, Deleted, Forgot password

PROBLEM	SOLUTION
The screen is blank.	• If the HDMI output is set to a resolution your TV cannot support (for example,
	1080p), you may not see a picture on your TV.
	• Press the @ button (on front panel) for more than 5 seconds with no disc
	inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all stored user BD data is
	deleted.
Forgot password	• Press the @ button (on front panel) for more than 5 seconds with no disc
	inside. All settings including the password will revert to the factory settings.
	Don’t use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD data is
	deleted.
The picture is noisy or	• Make sure that the disc is not dirty or scratched.
distorted	• Clean the disc.

No HDMI output.	• Check the connection between the TV and the HDMI jack of the player.
	• Check if your TV supports 576p/480p, 720p, 1080i, or 1080p HDMI input
	resolutions.
Abnormal HDMI output	• If random noise appears on the screen, it means that TV does not support
screen.	HDCP (High-bandwidth Digital Content Protection).
If you experience other	• Go to the contents and find the section of the user manual that contains the
problems.	explanations regarding the current problem, and follow the procedure once
	again.
	• If the problem still cannot be solved, please contact your nearest Samsung
	authorised service centre.

PROBLEM		SOLUTION
DLNA function
I can see folders shared	•	DLNAs shows only files corresponding to the Image, Music, and Movie
through DLNA, but I cannot		categories. Files that do not correspond to these categories are not
see the files.		displayed.
Video is played intermittently.	•	Check if the network is stable.
	• Check if the network cable is properly connected and if the network is
		overloaded.
DLNA connection between	•	The IP address under the same subnetwork should be unique. If they are
Player and PC is unstable.		not, IP interference can cause this phenomenon.
	• Check if you have a firewall enabled.
		If so, disable the firewall function.
BD-LIVE
I cannot connect to the BD-	•	Check whether the network connection is working or not by using the
LIVE server.		Network Status menu.
	• Check whether the USB memory device is connected to the player.
	•	The memory device must have at least 1GB of free space to accommodate
		the BD-LIVE service.
		You can check the available size in BD Data Management.
	• Check whether the BD-LIVE Internet Connection menu is set to Allow(All).
	• If all above fails, contact the contents provider or update the player to the
		latest firmware.
When using the BD-LIVE	•	The memory device must have at least 1GB of free space to accommodate
service, an error occurs.		the BD-LIVE service.
		You can check the available size in BD Data Management.
✎✎ NOTES

`` When the factory default settings are restored, all stored user BD data is deleted.

The screen is blank.