Samsung SM-G316HRWHKSA, SM-G316HHAHKSA manual Touch screen responds slowly or improperly

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →Reset device →Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents SM-G316HU/DD SM-G316HU/DS Table of Contents Messages & email Read me first Instructional icons Getting started Package contentsDevice layout Buttons Installing the SIM or Usim card and battery Using the SIM or Usim card and batteryGetting started Removing the SIM or Usim card and battery Activating SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsChanging the display name and icon of SIM or Usim cards Switching between cards Charging the batteryReducing the battery consumption Installing a memory card Using a memory cardFormatting the memory card →Settings →Storage →Unmount SD cardTurning the device on and off Removing the memory cardLocking and unlocking the screen Basics Using the touch screenTapping Dragging Tapping and holdingDouble-tapping Spreading and pinching FlickingHome screen Home screen layoutHome screen options Apps screen Icon Meaning Indicator iconsNotifications panel Using the notifications panelOpening apps Using the quick setting buttonsClosing an app Play Store Installing or uninstalling appsInstalling apps Samsung Galaxy AppsKeyboard layout Uninstalling or disabling appsEntering text Managing appsChanging the keyboard layout Using additional keyboard functionsCopying and pasting Changing the input languageMy Files Screen captureUltra power saving mode Power saving featureTap Connect Wi-FiNetwork connectivity Mobile dataTethering and Mobile hotspot Using the Mobile hotspotAbout tethering and Mobile hotspots Tick USB tethering Using USB tetheringUsing Bluetooth tethering Tick Bluetooth tetheringManaging the Home and Apps screens PersonalisingManaging the Home screen Hiding apps Managing the Apps screenManaging panels Changing the sorting methodTap Set as wallpaper or Done Setting wallpaper and ringtonesSetting wallpaper Changing ringtonesTransferring data from your previous device Using backup accountsUsing Samsung Smart Switch Changing the screen lock methodUsing Smart Switch Mobile Using Samsung KiesUsing Smart Switch with computers Adding accounts Setting up accountsRemoving accounts Making calls PhoneMaking an international call Making calls from call logs or contacts listTap Keypad Options during calls Receiving callsDuring a video call Moving contacts from other devices ContactsAdding contacts Importing and exporting contactsAdding shortcuts for contacts to the Home screen Searching for contactsTap →Add shortcut to home screen Dual SIM models Messages & emailMessages Sending messagesViewing incoming messages Setting up email accountsSingle SIM models Sending emails Reading emails Basic shooting CameraTaking photos or recording videos Launching Camera on the locked screen Shooting modesAuto Best photoNight Continuous shotPanorama SportsAnti-fog Camera settingsTimer Use this for delayed-time shots Gallery Viewing content on the devicePlanner Useful apps and featuresCreating events or tasks Syncing events and tasks with your accounts InternetClock AlarmSetting alarms VideoWorld clock TimerStopwatch Searching for memos CalculatorMemo Composing memosRecording voice memos Voice RecorderPlaying voice memos Listening to the FM radio RadioScanning radio stations Google+ Google appsChrome GmailPlay Books MapsPlay Music Play Movies & TVGoogle Google SettingsPhotos HangoutsAbout Bluetooth BluetoothSending and receiving data Pairing with other Bluetooth devicesSending an image Connecting to other devices Wi-Fi DirectUnpairing Bluetooth devices About Wi-Fi DirectEnding the device connection Adding printer plug-ins Connecting to a printerPrinting content Mobile printingUpgrading with Samsung Kies Device & data managerUpgrading the device Upgrading over the airTransferring files between the device and a computer Connecting as a media deviceDevice MTP Tap Backup and reset and tick Back up my data Performing a data resetConnecting with Samsung Kies Using a Google accountAbout Settings SettingsWi-Fi Tap →Advanced →Keep Wi-Fi on during sleep BluetoothSetting Wi-Fi sleep policy Wi-Fi DirectData usage Flight modeSIM card manager dual SIM models More networks Default messaging appLocation PrintingDisplay SoundWallpaper Lock screen Ringtones and keypad tones Additional settingsCall Answering/ending callsApplication manager Backup and resetAdd account Text-to-speech options AccessibilitySamsung keyboard DefaultLanguage and input LanguageKeyboard swipe Google voice typingText-to-speech options Date and timePointer speed Storage BatterySecurity Set up SIM card lockStorage type Set a storage type for credential files About deviceYour device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright

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