Samsung SM-A800FZDEXXV, SM-A800FZDEKSA manual Error messages appear when opening multimedia files

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Appendix

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

•Free some memory by transferring files to a computer or deleting files from your device.

•Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

•Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

•Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

•Ensure that the Bluetooth wireless feature is activated on your device.

•Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

•Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

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Contents SM-A800F SM-A800I Table of Contents Appendix Basics Read me firstPackage contents Device layout Keys Battery Charging the batteryReducing the battery consumption Viewing the remaining charging timeBattery charging tips and precautions Power saving mode Ultra power saving modeInstalling the SIM or Usim card SIM or Usim cardRemoving the SIM or Usim card Installing a memory card Using dual SIM or Usim cardsMemory card Basics Removing the memory card Formatting the memory cardTurning the device on and off TouchscreenTapping and holding TappingDragging Swiping Double-tappingSpreading and pinching Home screen Home screenHome screen options Adding items Flipboard BriefingMoving and removing an item Creating folders Managing panelsApps screen Moving itemsIndicator icons Icon MeaningLock screen PatternNotification panel Using the notification panelPassword FingerprintsSearching for content on the device Using quick setting buttonsFinder Quick connect Connecting to other devicesRe-searching for devices Sharing content Smart ViewChanging the input language Entering textKeyboard layout Changing the keyboard layoutAdditional keyboard functions Screen captureCopying and pasting Introduction Opening appsMulti window Closing an appSplit screen view Tap to open the list of recently used appsUsing additional options Adjusting the window size Pop-up viewMoving pop-up windows Launching the pop-up view from the split screen viewTransferring data from a mobile device Device and data managementTransferring data from your previous device Transferring data from a computerUsing the device as a removable disk for data transfer Transferring media filesUpdating the device Updating with Smart SwitchUpdating over the air Using a Google account Performing a data resetUsing a Samsung account Backing up and restoring dataSharing screen Connecting to a TVRegistering a TV Mirroring your device’s screen to a TVMirroring a TV screen to your device Using the Briefing on TV featureTap TV to Mobile Device Sharing files with contacts Tap Share →Simple sharingEmergency mode Deactivating emergency modeGalaxy Apps Installing or uninstalling appsInstalling apps Play StoreManaging apps Uninstalling or disabling appsPhone Making callsMaking calls from call logs or contacts list Making calls from the locked screenMaking an international call Receiving calls Options during callsDuring a video call ContactsAdding contacts Creating contacts manuallySearching for contacts Importing contactsSending messages MessagesSharing profile Viewing messages Add recipients and enter a messageInternet Sending emails Setting up email accounts→ Settings →MORE →Set default account Reading emailsTaking photos or recording videos CameraBasic shooting Camera etiquetteLaunching Camera on the locked screen Auto modeLaunching Camera quickly Pro mode PanoramaSelfie Tap Mode →SelfieTap Mode →Wide selfie Wide selfieContinuous shot Night Tap Mode →Interval shotHDR Rich tone Interval shotCamera settings Camera settingsQuick settings Downloading modesApplications Gallery Viewing images or videosDeleting an image or a video Smart ManagerDeleting images or videos Deleting multiple images and videosBattery Using the quick optimisation featureUsing the Smart manager StoragePlanner Creating eventsCreating tasks Setting a wake-up commandVoice Syncing events and tasks with your accountsSetting the language Using S VoiceTips for better voice recognition Music Video Dragging the bar Change screen ratioVoice Recorder Recording voice memosChanging the recording mode My FilesComposing memos MemoSearching for memos Clock AlarmWorld clock Calculator TimerStopwatch Listening to the FM radio RadioScanning radio stations Google apps Photos DriveYouTube HangoutsIntroduction Wi-FiConnecting to a Wi-Fi network Tap ConnectSending and receiving data Wi-Fi DirectTap Wi-Fi Direct Ending the device connectionBluetooth Pairing with other Bluetooth devicesSending and receiving data Flight modeUnpairing Bluetooth devices Tap UnpairUsing the mobile hotspot Mobile hotspot and tetheringSIM card manager Data usageLimiting data usage Mobile networks More connection settingsOptions Printing Printing contentAdding printer plug-ins MirrorLink Connecting your device to a vehicle via MirrorLinkApplications Ending the MirrorLink connectionDisplay Sounds and vibrationsWallpaper Themes Lock screen and securityFingerprint recognition For better fingerprint recognitionDeleting fingerprints Registering fingerprintsTap Add fingerprint Using fingerprints to sign in to accounts Verifying the Samsung account passwordTick Sign in using your fingerprints and tap Remember Private mode Privacy and safetyActivating private mode Viewing hidden content Hiding contentTap More →Remove from Private Send SOS messages Automatically deactivating private modeAdding primary contacts Switching to easy mode Easy modeAccessibility Managing shortcutsAccounts Adding accountsRemoving accounts Backup and resetRegistering Samsung accounts Tap Samsung accountLanguage and input Date and time StorageAbout device Troubleshooting AppendixRestarting the device Resetting the deviceForcing restart Sound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Copyright Trademarks
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SM-A800FZDEXXV, SM-A800FZWEXXV, SM-A800FZDEKSA specifications

The Samsung SM-A800FZDEKSA, also known as the Galaxy A8, is an elegant and feature-rich smartphone designed for users who crave performance and style. Sporting a sleek design, the device features a 5.7-inch Super AMOLED display, delivering vibrant colors and deep contrasts. It is powered by an octa-core processor, ensuring smooth multitasking and excellent performance for demanding applications. The Galaxy A8 also includes a robust 16 MP primary camera that excels in low light, alongside a 5 MP front camera for exceptional selfies.

The SM-A800FZWEXXV is another variant of the Galaxy A8 series that inherits the same impressive features. With its focus on user experience, the device boasts a premium build quality, defined by a metallic frame and a glossy glass back. This model supports Samsung's Adaptive Fast Charging technology, allowing users to quickly recharge the device’s ample 3050 mAh battery. It runs on Android, enhanced with Samsung's TouchWiz interface, providing a clean, user-friendly experience.

Meanwhile, the SM-T331NYKASER and SM-T330NZWAKSA represent Samsung's Galaxy Tab series. The SM-T331NYKASER, also known as the Galaxy Tab Active 2, is designed specifically for rugged environments. It features an 8-inch display and is MIL-STD-810G certified, making it resistant to shock, dust, and water. The device is equipped with a powerful 8 MP rear camera and a removable 4450 mAh battery, ensuring that it can perform reliably in challenging conditions.

On the other hand, the SM-T330NZWAKSA or Galaxy Tab 4 boasts a 10.1-inch screen, which is ideal for media consumption and productivity tasks. With a powerful quad-core processor and an expansive memory capacity, this tablet is perfect for multitasking. It also features dual speakers for an immersive audio experience and includes a 3 MP rear and 1.3 MP front camera.

Finally, the SM-A800FZDEXXV is yet another variant within the Galaxy A8 lineup, again focusing on delivering a premium experience without breaking the bank. All these devices illustrate Samsung's commitment to blending cutting-edge technology with user-centric design, making them popular choices across different user segments. Whether one prefers a smartphone or a tablet, Samsung's offerings in these models ensure that performance, durability, and style are harmoniously combined.
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