Samsung SM-A800FZDEKSA, SM-A800FZDEXXV, SM-A800FZWEXXV manual Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents English /2015. Rev.1.2 Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Charging the battery BatteryViewing the remaining charging time Reducing the battery consumptionBattery charging tips and precautions Power saving mode Ultra power saving modeSave the battery power by limiting the device’s functions SIM or Usim card Installing the SIM or Usim cardInsert the SIM card tray back into the SIM card tray slot Removing the SIM or Usim cardUsing dual SIM or Usim cards Installing a memory cardMemory card Basics Formatting the memory card Removing the memory cardTouchscreen Turning the device on and offTapping Tapping and holdingDragging Double-tapping SwipingSpreading and pinching Home screen Home screenHome screen options Flipboard Briefing Adding itemsMoving and removing an item Creating folders Managing panelsEnter a folder name Moving items Apps screenIcon Meaning Indicator iconsPattern Lock screenPassword Using the notification panelNotification panel FingerprintsSearching for content on the device Using quick setting buttonsSetting search categories FinderConnecting to other devices Quick ConnectRe-searching for devices Screen Mirroring Sharing contentKeyboard layout Entering textChanging the input language Changing the keyboard layoutChange the keyboard settings Additional keyboard functionsCopying and pasting Dictionary Screen captureTap and hold over a word that you want to look up Tap Dictionary on the options listMulti window Opening appsIntroduction Closing an appTap to open the list of recently used apps Split screen viewUsing additional options Pop-up view Adjusting the window sizeMinimise the window Maximise the window Close the app On the Apps screen, launch an app to use in the pop-up viewLaunching the pop-up view from the split screen view Moving pop-up windowsTransferring data from your previous device Device and data managementTransferring data from a mobile device Transferring data from a computerDevice MTP Using the device as a removable disk for data transferDevice can be updated to the latest software Updating with Smart SwitchUpdating the device Updating over the airUsing a Samsung account Performing a data resetUsing a Google account Backing up and restoring dataRegistering a TV Connecting to a TVSharing screen Mirroring your device’s screen to a TVMirroring a TV screen to your device Using the Briefing on TV featureSelect the registered TV Tap TV to mobile deviceSharing files with contacts Tap Share →Simple sharingSelect recipients and tap Done Emergency mode Deactivating emergency modePress and hold the Power key, and then tap Emergency mode Installing apps Installing or uninstalling appsGalaxy Apps Play StorePhone Uninstalling or disabling appsManaging apps Making callsMaking calls from call logs or contacts list Making calls from the locked screenMaking an international call Tap or to make a voice call, or tapOptions during calls Receiving callsAdding contacts ContactsDuring a video call Creating contacts manuallyImport contacts from storage services to your device Searching for contactsImporting contacts Messages Sending messagesSharing profile Viewing messages Add recipients and enter a messageTap or to send the message Internet → Settings →MORE →Set default account Setting up email accountsSending emails Reading emailsBasic shooting CameraTaking photos or recording videos Camera etiquetteAuto mode Launching Camera on the locked screenLaunching Camera quickly Panorama Pro modeTap Mode →Wide selfie Tap Mode →SelfieSelfie Wide selfieContinuous shot HDR Rich tone Tap Mode →Interval shotNight Interval shotQuick settings Camera settingsCamera settings Downloading modesApplications Viewing images or videos GalleryView and manage photos and videos stored in the device To hide or show the menus, tap the screenDeleting images or videos Smart ManagerDeleting an image or a video Deleting multiple images and videosUsing the Smart manager Using the quick optimisation featureBattery StoragePlanner Creating eventsTap Save to save the event Voice Setting a wake-up commandCreating tasks Syncing events and tasks with your accountsSetting the language Using S VoiceSay a voice command Tips for better voice recognitionMusic Dragging the bar Change screen ratio VideoVoice Recorder Recording voice memosTap to finish recording My Files Changing the recording modeMemo Composing memosSearching for memos Alarm ClockWorld clock Calculator TimerStopwatch To clear the history, tap History →CLEAR HistoryListening to the FM radio RadioScanning radio stations Tap Radio on the Apps screenGoogle apps Drive Google SettingsYouTube PhotosConnecting to a Wi-Fi network Wi-FiIntroduction Tap ConnectTap Wi-Fi Direct Wi-Fi DirectTap Wi-Fion the Settings screen Sending and receiving dataPairing with other Bluetooth devices BluetoothUnpairing Bluetooth devices Flight modeSending and receiving data Tap UnpairMobile hotspot and tethering Using the mobile hotspotData usage SIM card managerLimiting data usage More connection settings Mobile networksOptions Printing content PrintingAdding printer plug-ins Sounds and notifications Connecting your device to a vehicle via MirrorLinkMirrorLink Ending the MirrorLink connectionDisplay Motions and gestures ApplicationsWallpaper Lock screen and security ThemesFor better fingerprint recognition Fingerprint recognitionDeleting fingerprints Registering fingerprintsVerifying the Samsung account password Changing the backup passwordTap Change backup password Tap Edit Tick fingerprints to delete and tap RemovePrivacy and safety Using fingerprints to sign in to accountsTick Sign in using your fingerprints and tap Remember Private mode Activating private modeHiding content Viewing hidden content Automatically deactivating private modeTap More →Remove from Private Switching to easy mode Easy modeSend SOS messages Adding primary contactsManaging shortcuts AccessibilityAdding accounts AccountsRegistering Samsung accounts Removing accountsLanguage and input Backup and resetStorage About device Date and timeAppendix TroubleshootingTouchscreen responds slowly or improperly Your battery is low. Charge the battery Battery depletes faster than when first purchasedCharge the battery Error messages appear when launching the cameraAnother Bluetooth device is not located Trademarks Copyright
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SM-A800FZDEXXV, SM-A800FZWEXXV, SM-A800FZDEKSA specifications

The Samsung SM-A800FZDEKSA, also known as the Galaxy A8, is an elegant and feature-rich smartphone designed for users who crave performance and style. Sporting a sleek design, the device features a 5.7-inch Super AMOLED display, delivering vibrant colors and deep contrasts. It is powered by an octa-core processor, ensuring smooth multitasking and excellent performance for demanding applications. The Galaxy A8 also includes a robust 16 MP primary camera that excels in low light, alongside a 5 MP front camera for exceptional selfies.

The SM-A800FZWEXXV is another variant of the Galaxy A8 series that inherits the same impressive features. With its focus on user experience, the device boasts a premium build quality, defined by a metallic frame and a glossy glass back. This model supports Samsung's Adaptive Fast Charging technology, allowing users to quickly recharge the device’s ample 3050 mAh battery. It runs on Android, enhanced with Samsung's TouchWiz interface, providing a clean, user-friendly experience.

Meanwhile, the SM-T331NYKASER and SM-T330NZWAKSA represent Samsung's Galaxy Tab series. The SM-T331NYKASER, also known as the Galaxy Tab Active 2, is designed specifically for rugged environments. It features an 8-inch display and is MIL-STD-810G certified, making it resistant to shock, dust, and water. The device is equipped with a powerful 8 MP rear camera and a removable 4450 mAh battery, ensuring that it can perform reliably in challenging conditions.

On the other hand, the SM-T330NZWAKSA or Galaxy Tab 4 boasts a 10.1-inch screen, which is ideal for media consumption and productivity tasks. With a powerful quad-core processor and an expansive memory capacity, this tablet is perfect for multitasking. It also features dual speakers for an immersive audio experience and includes a 3 MP rear and 1.3 MP front camera.

Finally, the SM-A800FZDEXXV is yet another variant within the Galaxy A8 lineup, again focusing on delivering a premium experience without breaking the bank. All these devices illustrate Samsung's commitment to blending cutting-edge technology with user-centric design, making them popular choices across different user segments. Whether one prefers a smartphone or a tablet, Samsung's offerings in these models ensure that performance, durability, and style are harmoniously combined.
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