Samsung SM-A800FZDEXXV, SM-A800FZDEKSA, SM-A800FZWEXXV Touchscreen responds slowly or improperly

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Appendix

The touchscreen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touchscreen, the touchscreen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.

•The touchscreen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is updated to the latest version.

•If the touchscreen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power key and the Volume key down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →RESET DEVICE →ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents English /2015. Rev.1.2 Table of Contents Appendix Basics Read me firstPackage contents Device layout Keys Battery Charging the batteryReducing the battery consumption Viewing the remaining charging timeBattery charging tips and precautions Ultra power saving mode Power saving modeSave the battery power by limiting the device’s functions Installing the SIM or Usim card SIM or Usim cardRemoving the SIM or Usim card Insert the SIM card tray back into the SIM card tray slotInstalling a memory card Using dual SIM or Usim cardsMemory card Basics Removing the memory card Formatting the memory cardTurning the device on and off TouchscreenTapping and holding TappingDragging Swiping Double-tappingSpreading and pinching Home screen Home screenHome screen options Adding items Flipboard BriefingMoving and removing an item Managing panels Creating foldersEnter a folder name Apps screen Moving itemsIndicator icons Icon MeaningLock screen PatternNotification panel Using the notification panelPassword FingerprintsSetting search categories Using quick setting buttonsSearching for content on the device FinderQuick Connect Connecting to other devicesRe-searching for devices Sharing content Screen MirroringChanging the input language Entering textKeyboard layout Changing the keyboard layoutAdditional keyboard functions Change the keyboard settingsCopying and pasting Tap and hold over a word that you want to look up Screen captureDictionary Tap Dictionary on the options listIntroduction Opening appsMulti window Closing an appSplit screen view Tap to open the list of recently used appsUsing additional options Minimise the window Maximise the window Close the app Adjusting the window sizePop-up view On the Apps screen, launch an app to use in the pop-up viewMoving pop-up windows Launching the pop-up view from the split screen viewTransferring data from a mobile device Device and data managementTransferring data from your previous device Transferring data from a computerUsing the device as a removable disk for data transfer Device MTPUpdating the device Updating with Smart SwitchDevice can be updated to the latest software Updating over the airUsing a Google account Performing a data resetUsing a Samsung account Backing up and restoring dataSharing screen Connecting to a TVRegistering a TV Mirroring your device’s screen to a TVSelect the registered TV Using the Briefing on TV featureMirroring a TV screen to your device Tap TV to mobile deviceTap Share →Simple sharing Sharing files with contactsSelect recipients and tap Done Deactivating emergency mode Emergency modePress and hold the Power key, and then tap Emergency mode Galaxy Apps Installing or uninstalling appsInstalling apps Play StoreManaging apps Uninstalling or disabling appsPhone Making callsMaking an international call Making calls from the locked screenMaking calls from call logs or contacts list Tap or to make a voice call, or tapReceiving calls Options during callsDuring a video call ContactsAdding contacts Creating contacts manuallySearching for contacts Import contacts from storage services to your deviceImporting contacts Sending messages MessagesSharing profile Add recipients and enter a message Viewing messagesTap or to send the message Internet Sending emails Setting up email accounts→ Settings →MORE →Set default account Reading emailsTaking photos or recording videos CameraBasic shooting Camera etiquetteLaunching Camera on the locked screen Auto modeLaunching Camera quickly Pro mode PanoramaSelfie Tap Mode →SelfieTap Mode →Wide selfie Wide selfieContinuous shot Night Tap Mode →Interval shotHDR Rich tone Interval shotCamera settings Camera settingsQuick settings Downloading modesApplications View and manage photos and videos stored in the device GalleryViewing images or videos To hide or show the menus, tap the screenDeleting an image or a video Smart ManagerDeleting images or videos Deleting multiple images and videosBattery Using the quick optimisation featureUsing the Smart manager StorageCreating events PlannerTap Save to save the event Creating tasks Setting a wake-up commandVoice Syncing events and tasks with your accountsSay a voice command Using S VoiceSetting the language Tips for better voice recognitionMusic Video Dragging the bar Change screen ratioRecording voice memos Voice RecorderTap to finish recording Changing the recording mode My FilesComposing memos MemoSearching for memos Clock AlarmWorld clock Stopwatch TimerCalculator To clear the history, tap History →CLEAR HistoryScanning radio stations RadioListening to the FM radio Tap Radio on the Apps screenGoogle apps YouTube Google SettingsDrive PhotosIntroduction Wi-FiConnecting to a Wi-Fi network Tap ConnectTap Wi-Fion the Settings screen Wi-Fi DirectTap Wi-Fi Direct Sending and receiving dataBluetooth Pairing with other Bluetooth devicesSending and receiving data Flight modeUnpairing Bluetooth devices Tap UnpairUsing the mobile hotspot Mobile hotspot and tetheringSIM card manager Data usageLimiting data usage Mobile networks More connection settingsOptions Printing Printing contentAdding printer plug-ins MirrorLink Connecting your device to a vehicle via MirrorLinkSounds and notifications Ending the MirrorLink connectionDisplay Applications Motions and gesturesWallpaper Themes Lock screen and securityFingerprint recognition For better fingerprint recognitionRegistering fingerprints Deleting fingerprintsTap Change backup password Changing the backup passwordVerifying the Samsung account password Tap Edit Tick fingerprints to delete and tap RemoveUsing fingerprints to sign in to accounts Privacy and safetyTick Sign in using your fingerprints and tap Remember Activating private mode Private modeHiding content Automatically deactivating private mode Viewing hidden contentTap More →Remove from Private Send SOS messages Easy modeSwitching to easy mode Adding primary contactsAccessibility Managing shortcutsRegistering Samsung accounts AccountsAdding accounts Removing accountsBackup and reset Language and input Storage Date and time About deviceTroubleshooting AppendixTouchscreen responds slowly or improperly Battery depletes faster than when first purchased Your battery is low. Charge the batteryError messages appear when launching the camera Charge the batteryAnother Bluetooth device is not located Copyright Trademarks

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