Samsung SM-G7102ZDALYS Troubleshooting, Your device displays network or service error messages

Page 123

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

123

Page 122 Page 124
Image 123
Page 122 Page 124
Contents SM-G7102 About this manual About this manual Instructional icons CopyrightTrademarks Table of Contents Travel & local Device layout Getting startedButtons Package contents Installing the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging with the charger Charging the batteryChecking the battery charge status Inserting a memory card Reducing the battery consumptionFormatting the memory card Removing the memory cardHolding the device Turning the device on and offAdjusting the volume Switching to silent modeLocking and unlocking the device Switching between networks Switching between networksActivating SIM or Usim cards Indicator icons BasicsIcon Meaning Using the touch screen Finger gesturesTapping Tapping and holding DraggingDouble-tapping Pinching FlickingRotating the screen Control motionsPalm motions Turning overSweeping Covering Activating Multi WindowUsing the Multi Window panel Using Multi Window applicationsCreating a paired window Notifications →Blocking modeAdding an application icon Changing the Home screen modeHome screen Rearranging itemsRearranging panels Setting wallpaperUsing widgets Locked screenAdding widgets Rearranging panels Applications screen Using applicationsOrganising with folders Installing applicationsUninstalling applications HelpChanging the keyboard type Using the Samsung keyboardOne-handed operation Entering textHandwriting Entering text by voiceChanging the keyboard type Changing language keyboardsAdding Wi-Fi networks Connecting to a Wi-Fi networkTurning Wi-Fi on and off Joining Wi-Fi networksRemoving accounts Setting up accountsForgetting Wi-Fi networks Adding accountsTransferring files Connecting with Samsung KiesSecuring the device Connecting with Windows Media PlayerConnecting as a media device Setting a patternSetting a password Setting a PINUpgrading with Samsung Kies → UpdateUpgrading the device Unlocking the deviceCommunication PhoneMaking calls Finding contacts Making an international callDuring a call Fixed dialling number Adding contactsSending a message Viewing call logsReceiving calls During a video call Video callsCall forwarding Making a video callSwapping images Listening to a voice messageManaging contacts ContactsMoving contacts to Google Searching for contactsDisplaying contacts Moving contactsExporting contacts Importing and exporting contactsFavourite contacts Importing contactsManaging groups Contact groupsBusiness card Adding contacts to a groupMessages Sending messagesSending scheduled messages Viewing incoming messages Setting up email accountsReading messages Google Mail Labels Hangouts Google++ Photos ChatON Opening a new Web & networkInternet Viewing webpagesLinks BookmarksHistory Saved pagesChrome Syncing with other devicesTap →New tab Pairing with other Bluetooth devices BluetoothSending and receiving data Samsung LinkPlaying files on a remote device Managing contents on a web storage serviceSending files Sharing filesGroup Play Using additional features in a Group Play session Creating a group for Group PlayJoining Group Play Media MusicPlaying music Listening to a song with others Setting a song as ringtoneCreating playlists Playing music by moodCamera etiquette CameraTaking photos Taking a photoShooting mode Applying filter effects Tap Mode →PanoramaTaking videos Panoramic photosRecording mode Zooming in and outShare shot Configuring settings for Camera Shortcuts Tap →Edit quick settingsZooming in and out GalleryViewing images Playing videosEditing images Trimming segments of a videoModifying images Favourite imagesMaking image collages Tagging faces Setting as wallpaperDeleting images Sharing imagesStory Album Using Tag buddyVideo Deleting videosSharing videos Using Popup Video player YouTubeWatching videos Radio Uploading videosListening to the FM radio Adding stations to the favourites list Tap →Switch to Internet radioFlipboard Scanning radio stationsPlay Store Application & media storesSamsung Apps Purchasing multimedia contentManaging content on the device Samsung HubPlay Games Play MusicUtilities PlannerCreating events or tasks Deleting events Syncing with Google CalendarChanging calendar type Searching for eventsDropbox CloudSyncing with the Samsung account Clock Backing up or restoring dataSyncing with Dropbox World clock AlarmStopwatch TimerCalculator TranslatorRecording voice memos Voice RecorderPlaying voice memos Managing voice memosSaving files with contextual tags Creating a category VoiceManaging categories Viewing the bookmarks listHands-free mode Using wake-up commands on the locked screenWaking up the device with voice Search scope GoogleVoice Search Searching the deviceViewing files My FilesAdding shortcuts to folders DownloadsTripAdvisor Searching for a fileGetting directions for a destination Travel & localMaps Searching for locationsSetting Wi-Fi sleep policy SettingsAbout Settings Wi-FiTethering and portable hotspot BluetoothSetting Network notification Wi-Fi DirectFlight mode Location servicesData usage More networks Nearby devicesMobile networks Device SoundDisplay Lock screen Multi windowNotification panel Easy modeWallpaper FontAnswering/ending calls AccessibilityText-to-speech options Call SIM card managerCall accessories Additional settingsCall alerts Voicemail Blocking modeRingtones and keypad tones Personalise call soundLanguage DefaultControls Language and inputGoogle voice typing Voice recogniserVoice search Text-to-speech options Palm motion Voice controlOne-handed operation MotionsAccounts Backup and resetGeneral Smart screenDate and time Safety assistanceApplication manager AccessoryBattery Power saving modeSecurity StorageGoogle Settings Set up SIM card lockAbout device Your device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2013. Rev.1.0
Related manuals
Manual 718 pages 49.6 Kb Manual 130 pages 41.8 Kb Manual 130 pages 27.33 Kb Manual 130 pages 58.14 Kb Manual 129 pages 44.62 Kb Manual 129 pages 53.08 Kb Manual 130 pages 35.76 Kb Manual 130 pages 27.82 Kb Manual 130 pages 19.18 Kb Manual 130 pages 44.81 Kb Manual 131 pages 4.42 Kb Manual 129 pages 56.24 Kb

SM-G7102ZIASER, SM-G7102ZDAXXV, SM-G7102ZKAAFR, SM-G7102ZWAKSA, SM-G7102ZWATHR specifications

The Samsung SM-G7102 series, which includes models SM-G7102VBASER, SM-G7102ZDASER, SM-G7102ZKASER, SM-G7102ZWASER, and SM-G7102ZIASER, represents a noteworthy entry in the mid-range smartphone market. Released under the Galaxy Grand branding, these devices cater to users who seek a balance between performance, features, and affordability.

One of the standout characteristics of the SM-G7102 series is its large 5.25-inch display. With a resolution of 1280x720 pixels, the screen delivers sharp visuals and clear text, making it suitable for various activities, such as browsing the web, watching videos, and playing games. The TFT LCD technology used provides good color reproduction and decent viewing angles, enhancing the overall user experience.

Powered by a robust quad-core processor, the SM-G7102 series ensures smooth operation and responsiveness. This processing power is complemented by 1.5 GB of RAM, enabling multitasking capabilities that allow users to switch between apps without experiencing lag or slowdowns. With an internal storage capacity of 8 GB, expandable via microSD, users have ample space for apps, media, and personal files.

Photography enthusiasts will appreciate the inclusion of an 8 MP rear camera with autofocus and LED flash, capturing detailed images even in low-light conditions. The 2 MP front-facing camera is ideal for selfies and video calls, offering decent quality for social media sharing and communication.

The SM-G7102 series also boasts essential connectivity options, including 3G, Wi-Fi, Bluetooth 4.0, and GPS, ensuring users stay connected and can navigate efficiently. The inclusion of a removable 2600 mAh battery provides adequate power for a full day of usage, promoting convenience with the ability to replace the battery easily if needed.

Running on Android with Samsung's TouchWiz UI, these devices provide a user-friendly interface enriched with customizable features and pre-installed applications. The software experience, combined with Samsung's reputation for reliability, ensures that the SM-G7102 series remains a competitive option in its category.

In summary, the Samsung SM-G7102 series offers a blend of practical features, solid performance, and respectable camera capabilities, making it an attractive choice for users seeking a dependable smartphone without breaking the bank. As a mid-range device, its specifications are well-suited for everyday tasks, social media interaction, and light gaming, fulfilling the needs of a diverse user base.
Top Page Image Contents