Samsung SM-G7102HAAPAK, SM-G7102ZDAMID, SM-G7102ZDAXSG Touch screen responds slowly or improperly

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →General →Backup and reset →Factory data reset →Reset device → Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents SM-G7102 About this manual Instructional icons Copyright About this manualTrademarks Table of Contents Travel & local Getting started Device layoutButtons Package contents Installing the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging the battery Charging with the chargerChecking the battery charge status Reducing the battery consumption Inserting a memory cardRemoving the memory card Formatting the memory cardTurning the device on and off Holding the deviceSwitching to silent mode Adjusting the volumeLocking and unlocking the device Switching between networks Switching between networksActivating SIM or Usim cards Basics Indicator iconsIcon Meaning Finger gestures Using the touch screenTapping Dragging Tapping and holdingDouble-tapping Flicking PinchingControl motions Rotating the screenTurning over Palm motionsSweeping Activating Multi Window CoveringUsing Multi Window applications Using the Multi Window panelCreating a paired window →Blocking mode NotificationsChanging the Home screen mode Home screenRearranging items Adding an application iconSetting wallpaper Rearranging panelsLocked screen Using widgetsAdding widgets Rearranging panels Using applications Applications screenInstalling applications Uninstalling applicationsHelp Organising with foldersUsing the Samsung keyboard One-handed operationEntering text Changing the keyboard typeEntering text by voice Changing the keyboard typeChanging language keyboards HandwritingConnecting to a Wi-Fi network Turning Wi-Fi on and offJoining Wi-Fi networks Adding Wi-Fi networksSetting up accounts Forgetting Wi-Fi networksAdding accounts Removing accountsConnecting with Samsung Kies Transferring filesConnecting with Windows Media Player Connecting as a media deviceSetting a pattern Securing the deviceSetting a PIN Setting a password→ Update Upgrading the deviceUnlocking the device Upgrading with Samsung KiesPhone CommunicationMaking calls Making an international call Finding contactsDuring a call Adding contacts Sending a messageViewing call logs Fixed dialling numberReceiving calls Video calls Call forwardingMaking a video call During a video callListening to a voice message Swapping imagesContacts Managing contactsSearching for contacts Displaying contactsMoving contacts Moving contacts to GoogleImporting and exporting contacts Favourite contactsImporting contacts Exporting contactsContact groups Business cardAdding contacts to a group Managing groupsSending messages MessagesSending scheduled messages Setting up email accounts Viewing incoming messagesReading messages Google Mail Labels Google+ Hangouts+ Photos ChatON Web & network InternetViewing webpages Opening a newBookmarks HistorySaved pages LinksSyncing with other devices ChromeTap →New tab Bluetooth Pairing with other Bluetooth devicesSamsung Link Sending and receiving dataManaging contents on a web storage service Sending filesSharing files Playing files on a remote deviceGroup Play Creating a group for Group Play Using additional features in a Group Play sessionJoining Group Play Music MediaPlaying music Setting a song as ringtone Creating playlistsPlaying music by mood Listening to a song with othersCamera Taking photosTaking a photo Camera etiquetteShooting mode Tap Mode →Panorama Taking videosPanoramic photos Applying filter effectsZooming in and out Recording modeShare shot Configuring settings for Camera Tap →Edit quick settings ShortcutsGallery Viewing imagesPlaying videos Zooming in and outTrimming segments of a video Editing imagesFavourite images Modifying imagesMaking image collages Setting as wallpaper Deleting imagesSharing images Tagging facesUsing Tag buddy Story AlbumDeleting videos VideoSharing videos YouTube Using Popup Video playerWatching videos Uploading videos RadioListening to the FM radio Tap →Switch to Internet radio FlipboardScanning radio stations Adding stations to the favourites listApplication & media stores Play StorePurchasing multimedia content Managing content on the deviceSamsung Hub Samsung AppsPlay Music Play GamesPlanner UtilitiesCreating events or tasks Syncing with Google Calendar Changing calendar typeSearching for events Deleting eventsCloud DropboxSyncing with the Samsung account Backing up or restoring data ClockSyncing with Dropbox Alarm World clockTimer CalculatorTranslator StopwatchVoice Recorder Recording voice memosManaging voice memos Playing voice memosSaving files with contextual tags Voice Managing categoriesViewing the bookmarks list Creating a categoryUsing wake-up commands on the locked screen Hands-free modeWaking up the device with voice Google Voice SearchSearching the device Search scopeMy Files Viewing filesDownloads TripAdvisorSearching for a file Adding shortcuts to foldersTravel & local MapsSearching for locations Getting directions for a destinationSettings About SettingsWi-Fi Setting Wi-Fi sleep policyBluetooth Setting Network notificationWi-Fi Direct Tethering and portable hotspotLocation services Flight modeData usage Nearby devices More networksMobile networks Sound DeviceDisplay Multi window Lock screenEasy mode WallpaperFont Notification panelAccessibility Answering/ending callsText-to-speech options SIM card manager CallAdditional settings Call accessoriesCall alerts Blocking mode Ringtones and keypad tonesPersonalise call sound VoicemailDefault ControlsLanguage and input LanguageVoice recogniser Google voice typingVoice search Text-to-speech options Voice control One-handed operationMotions Palm motionBackup and reset GeneralSmart screen AccountsSafety assistance Date and timeAccessory BatteryPower saving mode Application managerStorage SecuritySet up SIM card lock Google SettingsAbout device Troubleshooting Your device displays network or service error messagesTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2013. Rev.1.0
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SM-G7102ZIASER, SM-G7102ZDAXXV, SM-G7102ZKAAFR, SM-G7102ZWAKSA, SM-G7102ZWATHR specifications

The Samsung SM-G7102 series, which includes models SM-G7102VBASER, SM-G7102ZDASER, SM-G7102ZKASER, SM-G7102ZWASER, and SM-G7102ZIASER, represents a noteworthy entry in the mid-range smartphone market. Released under the Galaxy Grand branding, these devices cater to users who seek a balance between performance, features, and affordability.

One of the standout characteristics of the SM-G7102 series is its large 5.25-inch display. With a resolution of 1280x720 pixels, the screen delivers sharp visuals and clear text, making it suitable for various activities, such as browsing the web, watching videos, and playing games. The TFT LCD technology used provides good color reproduction and decent viewing angles, enhancing the overall user experience.

Powered by a robust quad-core processor, the SM-G7102 series ensures smooth operation and responsiveness. This processing power is complemented by 1.5 GB of RAM, enabling multitasking capabilities that allow users to switch between apps without experiencing lag or slowdowns. With an internal storage capacity of 8 GB, expandable via microSD, users have ample space for apps, media, and personal files.

Photography enthusiasts will appreciate the inclusion of an 8 MP rear camera with autofocus and LED flash, capturing detailed images even in low-light conditions. The 2 MP front-facing camera is ideal for selfies and video calls, offering decent quality for social media sharing and communication.

The SM-G7102 series also boasts essential connectivity options, including 3G, Wi-Fi, Bluetooth 4.0, and GPS, ensuring users stay connected and can navigate efficiently. The inclusion of a removable 2600 mAh battery provides adequate power for a full day of usage, promoting convenience with the ability to replace the battery easily if needed.

Running on Android with Samsung's TouchWiz UI, these devices provide a user-friendly interface enriched with customizable features and pre-installed applications. The software experience, combined with Samsung's reputation for reliability, ensures that the SM-G7102 series remains a competitive option in its category.

In summary, the Samsung SM-G7102 series offers a blend of practical features, solid performance, and respectable camera capabilities, making it an attractive choice for users seeking a dependable smartphone without breaking the bank. As a mid-range device, its specifications are well-suited for everyday tasks, social media interaction, and light gaming, fulfilling the needs of a diverse user base.
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