Samsung SM-N9005ZWEKSA, SM-N9005ZKEEGY, SM-N9005ZIEEGY Touch screen responds slowly or improperly

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →General →Backup and reset →Factory data reset →Reset device → Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents SM-N9005 About this manual About this manual Instructional icons CopyrightTrademarks Table of Contents Web & network Travel & local Device layout Getting startedButtons Pen Package contentsInstalling the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging with the charger Charging the batteryGetting started Checking the battery charge status Reducing the battery consumptionInserting a memory card Formatting the memory card Removing the memory cardReplacing the S Pen nib Turning the device on and off Adjusting the volume Switching to silent modeHolding the device Icon Meaning Indicator iconsUsing the touch screen Finger gestures TappingTapping and holding Double-tapping DraggingPinching FlickingRotating the screen Control motionsHolding to ear Picking upTurning over Panning to browsePalm motions TiltingSweeping Air Gesture CoveringQuick glance Air browse Air jumpAir call-accept Pull out the S Pen from the slot to use it Using the S PenMaking a simple memo Air commandCapturing screenshots Launching multiple applicationsOpening available options Selecting and capturing an image Pen keeperAir view Samsung Smart Pause Increasing touch screen sensitivity Samsung Smart ScrollActivating Multi Window Using the Multi Window panelUsing the same application in two windows Using Multi Window applicationsSharing files Creating a paired windowNotifications Bluetooth Activate or deactivate the Bluetooth featureHome screen Changing the Home screen modeAdding an application icon Rearranging itemsAdding an item Moving an itemRearranging panels Setting wallpaperAdding a new panel Moving a panelLocked screen Using widgetsLocking and unlocking the device Adding widgets to the Home screenAdding widgets Uninstalling applications Installing applicationsApplications screen Rearranging applicationsHelp Using applicationsOpening an application Opening from recently-used applicationsOne-handed operation Entering textChanging the keyboard type Changing the keyboard type Entering uppercaseChanging language keyboards HandwritingDirect pen input Entering text by voiceTurning Wi-Fi on and off Connecting to a Wi-Fi networkJoining Wi-Fi networks Copying and pastingAdding Wi-Fi networks Setting up accountsForgetting Wi-Fi networks Adding accountsTransferring files Connecting with Samsung KiesConnecting with Windows Media Player Connecting as a media deviceDevice MTP Setting a signature Setting a patternSecuring the device Setting a PIN Setting a passwordUnlocking the device Upgrading the device → UpdateUpgrading with Samsung Kies Upgrading over the airMaking calls PhoneMaking a call Speed dial numbersFinding contacts Making an international callDuring a call Viewing call logs Adding contactsFixed dialling number Call barringReceiving calls Call forwarding Video callsMaking a video call During a video callSwapping images Listening to a voice messageManaging contacts ContactsDisplaying contacts Searching for contactsMoving contacts Moving contacts to GoogleFavourite contacts Importing and exporting contactsImporting contacts Exporting contactsBusiness card Contact groupsAdding contacts to a group Managing groupsMessages Sending messagesSending handwritten messages Sending scheduled messages Translating and sending messagesViewing incoming messages Setting up email accounts Reading messages Google Mail Labels ChatON HangoutsPhotos Google+Viewing webpages InternetOpening a new BookmarksHistory ChromeSaved pages LinksBluetooth Searching the web by voiceSyncing with other devices Pairing with other Bluetooth devices Screen MirroringSending and receiving data Sending files Samsung LinkSharing files Playing files on a remote deviceGroup Play Managing contents on a web storage serviceJoining Group Play Creating a group for Group PlayNFC Using additional features in a Group Play sessionMaking a purchase with the NFC feature Reading information from an NFC tagSending data via Android Beam Beam Setting programme reminders Connecting to a TVWatchON Watching TVPlaying music MusicCreating playlists Setting a song as ringtone or alarm tonePlaying music by mood Listening to a song with othersTaking photos CameraTaking a photo Camera etiquetteShooting mode Media Taking videos Tap Mode →PanoramaPanoramic photos Applying filter effectsZooming in and out Recording modeShare shot Dual Camera modeControlling the camera remotely Configuring settings for CameraShortcuts Tap →Edit quick settingsGallery Viewing images using the motion featureViewing images Playing videosEditing images Trimming segments of a videoModifying images Favourite imagesMaking video clips Making image collages Setting as wallpaperDeleting images Sharing imagesStory Album Using Tag buddyCreating story albums Creating albums from GalleryCreating albums by tag information Viewing story albums 107 Setting a minimum number of photos Setting your home cityVideo Creating albums with recommended photosSharing videos Deleting videosYouTube Using Popup Video playerPurchasing videos Watching videosFlipboard My MagazineBloomberg+ SketchBook for GalaxyPlay Store Application & media storesManaging content on the device Purchasing multimedia contentSamsung Hub Samsung AppsPlay Books Play NewsstandPlay Movies & TV Play MusicPlay Games Composing notes Creating notes→Add →Delete→Index Editing handwritten notes Using the eraser toolInserting an idea sketch Inserting multimedia filesInserting an image or video with frame Inserting map informationCreating and managing charts Making a chartMaking a table Viewing note pages Editing a chartSearching for notes Viewing pages previewComposing memos Action MemoPlanner Browsing memosCreating events or tasks Handwriting on month view Syncing with Google CalendarChanging calendar type Searching for events or tasksDropbox DriveSyncing with the Samsung account CloudBacking up or restoring data Syncing with DropboxAlarm Setting alarmsClock Timer World clockStopwatch Calculator HealthStarting S Health Checking your health information To edit the profile, tap Settings →Edit profileUsing the Walking mate Using the Exercise mate 135 Using the Food tracker Checking the comfort level of the current place Managing weight Configuring settings for S Health Translator Voice RecorderRecording voice memos Changing the recording mode Playing voice memosManaging voice memos Saving files with contextual tags VoiceManaging categories Viewing the bookmarks listHands-free mode Using wake-up commands on the locked screen FinderWaking up the device with voice Searching the device GoogleSearch scope Google NowScrapbook Voice SearchCreating categories Collecting itemsViewing files My FilesSearching for a file Adding shortcuts to foldersDownloads TripAdvisorEvernote Knox Maps Searching for locationsGetting directions for a destination Wi-Fi About SettingsSetting Wi-Fi sleep policy Tap Wi-Fi → →Advanced →Keep Wi-Fi on during sleepSetting Network notification BluetoothWi-Fi Direct Tap Wi-Fi →Wi-Fi DirectFlight mode Data usageLocation More networks Default SMS appPrinting Mobile networksBeam DeviceNearby devices Screen MirroringDisplay Screen modeMulti window LED indicatorWallpaper Lock screenAccessibility Easy modeFont Notification panelText-to-speech options Call Call accessories Additional settingsCall alerts Ringtones and keypad tones Blocking modeControls DefaultLanguage and input LanguageGoogle voice typing Handwriting recognitionVoice search Pen Voice controlText-to-speech options Pointer speedAir gesture One-handed operationAir view Air view pen optionsAir view finger options Palm motion MotionsSmart screen Increase touch sensitivitySmart scroll General Backup and resetAccounts CloudSafety assistance AccessoryView window colour Battery Default applicationsPower saving mode Application managerSecurity Set up SIM card lockAbout device Google SettingsTroubleshooting Touch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2015. Rev.1.1

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