Samsung AR18HVSDEWKNMG, AR24HVSDEWKXMG, AR18HVSDEWKXMG, AR24HVSDEWKNMG Troubleshooting, English-19

Troubleshooting

Before you make a call to a service center, please check the items in the table below.

	Check point		Solution
	Check whether the Wi-Fi of the Smart phone		Activate the Wi-Fi connection of the Smart phone.
	is activated.
Air conditioner
	Check whether the Smart phone and the
cannot be found			The Smart phone and the air conditioner should be
	air conditioner are connected to different
at Smart A/C			connected to the same wireless router.
	wireless routers
application.
	Check whether the Wi-Fi(	) light on the	Check whether the air conditioner is correctly connected to
	display is on.		a wireless router.
The Smart phone is connected to the air conditioner correctly but it			Restart the Smart A/C application or reconnect the Smart
does not work.			phone with the wireless router.
When selecting In-home function of the Smart A/C application,			Select the air conditioner whose device number is the same
multiple appliances are searched.			as your air conditioner on the list.
I don’t have ID and Password to log in to Out-of-home of Smart A/C			Join the membership at Samsung Smart appliance website
			(http://www.samsungsmartappliance.com) and register your
application.
			air conditioner.
Out-of-home	Check whether the Wi-Fi(	) light on the	Check whether the air conditioner is connected to the
	display is on.		wireless router correctly.
function of Smart
A/C application does	Check whether the Wi-Fi(	) light on the	Check whether the wireless router is connected to internet
not work.
	display blinks at an interval of 0.5 sec.		correctly.

03 Others

English-19

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4/25/2014 10:06:38 AM