Troubleshooting, Checkpoints | Samsung WD21J9810KP/YL manual

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem	Action

	• Make sure the washing machine is plugged in.
The washing machine	• Make sure the door is properly closed.
won’t start.	• Make sure the water tap is open.
	• Tap Start again on the main screen.

Water supply is	• Open the water tap fully.
Water supply is	• Make sure the water supply hose is not frozen.
insufficient, or no	• Make sure the water supply hose is not frozen.
insufficient, or no	• Make sure the water supply hose is not kinked or clogged.
water is supplied.	• Make sure the water supply hose is not kinked or clogged.
water is supplied.	•	Clean the filter on the water supply hose.
	•	Clean the filter on the water supply hose.

	• Make sure the washing machine is installed on a level floor. If
The washing machine		the floor is not level, use the levelling feet to adjust the level.
The washing machine	• Make sure that the shipping bolts are removed.
vibrates badly or	• Make sure the washing machine is not touching any other
makes noise.	• Make sure the washing machine is not touching any other
makes noise.		object.
		object.
	• Make sure the laundry load is balanced.

The washing machine	• Make sure the drain hose is straightened all the way to the
does not drain and/		drain system.
or spin.	•	Make sure the debris filter is not clogged.

	• Tap Start to stop operating the washing machine.
	• The door remains locked during the cycle heating process of
The door won’t open.		the Sanitize cycle.
	• It may take several seconds to disengage the locking
		mechanism.

The washing machine	• Check if the Auto Detergent and Auto Softener settings are
produces lots of		properly specified.
produces lots of	• Make sure you use the recommended types of detergent as
bubbles.	• Make sure you use the recommended types of detergent as
bubbles.		appropriate.
		appropriate.

	• Check the remaining amount of detergent and fabric softener
I cannot apply		to see if they are already up to the limit.
additional detergent.	• Make sure the Auto Dispense function is enabled, with both
		the Water Hardness and Density settings properly specified.

If a problem persists, contact a local Samsung service centre.

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2016/6/17 19:05:19

WD21J9810KP/YL, WD19J9810KG/YL specifications

The Samsung WD19J9810KG/YL and WD21J9810KP/YL washing machines represent a significant advancement in home laundry technology. Both models are equipped with cutting-edge features designed to enhance convenience, efficiency, and cleanliness. Their sleek design complements any modern household, making them not just appliances but essential home accessories.

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In conclusion, the Samsung WD19J9810KG/YL and WD21J9810KP/YL washing machines are designed with intelligent technology and user-friendly features that cater to the modern household's needs. With exceptional cleaning capabilities, energy efficiency, and smart connectivity, they set a new standard for what consumers can expect from their laundry appliances.