Troubleshooting and Maintenance | Samsung UA49MU8000KXXV instruction

06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (	> Source).
•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (		> Settings >
Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.
•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (	> Settings >
Broadcasting > Auto Tuning).
–– This function is only available on certain models in specific geographical areas.

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UA49MU8000KXXV, UA55MU8000KXXV, UA65MU8000KXXV specifications

The Samsung UA65MU8000KXXV, UA55MU8000KXXV, and UA49MU8000KXXV models are part of Samsung's renowned MU8000 series, known for delivering an exceptional viewing experience accompanied by cutting-edge technology. These models feature a sleek and stylish design that fits seamlessly into any modern home decor, with ultra-thin bezels that maximize screen space for an immersive experience.

One of the standout features of these televisions is the 4K Ultra HD resolution, which offers four times the resolution of Full HD. This high level of detail ensures crystal-clear images, making it an ideal choice for watching movies, sports, and playing video games. Coupled with High Dynamic Range (HDR) technology, these TVs provide enhanced contrast and color accuracy, enabling viewers to experience brighter whites and deeper blacks, resulting in more lifelike imagery.

Samsung’s proprietary UHD Upscaling technology is another hallmark of the MU8000 series. This feature enhances lower resolution content, optimizing it to near-4K level quality, which means that even older shows and movies can be enjoyed in stunning detail. The vibrant color range is further enhanced by the Dynamic Crystal Color technology, which delivers a wider spectrum of colors for more realistic and immersive viewing.

The MU8000 series also incorporates the Smart Hub, Samsung's intuitive smart platform that aggregates streaming services, apps, and live TV into one easy-to-navigate interface. Users can access popular platforms like Netflix, YouTube, and Amazon Prime Video straight from the home screen. Voice control is also supported, allowing for hands-free navigation through compatible devices.

Another attractive feature is the Ultra Black technology, which minimizes glare and reflections, providing a better viewing experience in brightly lit rooms. The TVs are equipped with multiple HDMI and USB ports, offering ample connectivity options for gaming consoles, Blu-ray players, and sound systems.

Finally, with their energy-efficient design, the UA65MU8000KXXV, UA55MU8000KXXV, and UA49MU8000KXXV models not only deliver stunning visuals but also provide users with a sustainable choice that helps reduce energy consumption. Overall, these televisions merge excellent performance with advanced smart features, making them a great addition to any entertainment setup.

06 Troubleshooting and Maintenance