Samsung HT-TXQ120T/SAM, HT-TXQ120T/XSV manual Troubleshooting, Symptom Check/Remedy

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Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

• Check the region number of the DVD.

 

 

DVD discs purchased from abroad may not be playable.

Playback does not start.

• CD-ROMs and DVD-ROMs cannot be played on this DVD

 

player.

 

 

• Make sure that the rating level is correct.

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when the

the surface?

 

Play/Pause button is pressed.

• Wipe the disc clean.

 

 

 

 

• No sound is heard during fast playback, slow playback, and step

 

motion playback.

 

Sound is not produced.

• Are the speakers connected properly? Is the speaker setup

 

 

correctly customized?

 

 

• Is the disc severely damaged?

 

 

 

 

 

• When listening to a CD or radio, sound is output to the front

 

 

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

PL II

 

 

 

 

 

 

 

(Dolby Pro Logic II) on the remote control to use all six speakers.

Sound can be heard only from a

• Make sure that the DVD disc is 5.1-CH compatible.

 

few speakers and not all six.

• If you set C, SL, and SR to NONE in the speaker mode in the

 

audio setup of the setup screen, no sound is heard from the

 

center speaker and the front left and right speakers.

 

 

Set C, SL, and SR to SMALL.

 

 

 

 

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital

Dolby Digital 5.1 CH Surround

5.1 CH Surround Sound is produced only if the disc is recorded

with 5.1 channel sound.

 

Sound is not produced.

 

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

 

the information display?

 

 

 

 

• Is the remote control being operated within its operation range of

The remote control does not

angle and distance?

 

• Are the batteries exhausted?

 

work.

• Have you selected the mode(TV/DVD) functions of the remote

 

control (TV or DVD) correctly?

 

 

 

 

 

 

 

 

ENG

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

 

 

• Are the video cables connected properly?

 

 

 

picture is produced.

 

 

 

• Is the disc dirty or damaged?

 

 

 

• Picture quality is poor and

 

 

 

• A poorly manufactured disc may not be playable.

 

picture is shaking.

 

 

 

 

Audio language and subtitles

• Audio language and subtitles will not work for DVDs not contain-

 

do not work.

ing them. And depending on the disc, they may work differently.

 

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

 

even when the menu function is

 

 

 

 

 

 

 

 

selected.

 

 

 

 

 

 

 

 

 

 

 

 

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

 

Aspect ratio cannot be changed.

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

 

ratio only. Refer to the DVD disc jacket and then select the appro-

 

 

 

 

priate function.

 

 

 

 

 

 

 

 

 

• The main unit is not working.

• Turn off the power and hold the STOP(

 

 

) button on the main unit

 

 

 

(Example: The power goes out

 

 

for longer than 5 seconds.

 

 

 

or strange noise is heard.)

Using the RESET function will erase all stored settings.

 

• The DVD player is not working

 

Do not use this unless necessary.

 

 

 

normally.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• While “NO DISC” message appears on the display of main unit, hold

 

 

the main unit's STOP(

 

) button for longer than 5 seconds. “INITIAL”

 

 

 

 

 

 

 

The password for rating level

appears on the display and all settings will return to the default values.

 

• Press the POWER button.

 

 

MISCELLANEOUS

has been forgotten.

 

 

• Is the antenna connected properly?

 

 

 

 

 

 

 

 

 

 

 

Using the RESET function will erase all stored settings.

 

 

Do not use this unless necessary.

 

 

 

 

 

 

Can't receive radio broadcast.

• If the antenna's input signal is weak, install an external FM anten-

 

 

na in an area with good reception.

 

 

 

 

 

 

While listening to TV audio

• If the eject button is pressed while listening to TV audio using

 

through the main unit,

the D.IN1, D.IN2, AUX functions, the DVD functions are turned on

 

no sound is heard.

and this stops the TV audio.

 

 

 

 

 

 

 

 

 

 

 

 

64

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Contents Digital Home Cinema System Safety Warnings PrecautionsSaudi Arabian Standards Organisation only Contents FeaturesDo not use the following types of disc Playable DiscsCopy Protection Disc Recording FormatAccessories DescriptionMain unit Subwoofer Operation Range of the Remote Control Remote Control Insert Remote BatteriesFollow these precautions to avoid leaking or cracking cells Description Con’tInstalling the DVD player Speaker InstallationHow to Install the Speaker and the Stand Speaker PackagesConnecting the Speakers Connecting the SpeakersConnecting the Speakers Con’t Connecting the Main Unit and SubwooferSubwoofer Functions Resetting the Wireless Receiving Module Connecting the Video Out to your TVMethod 1 Hdmi Best Quality Method 2 Component Better QualityResolution Selection Connecting the Hdmi IN/OUTWhat is Hdmi High Definition Multimedia Interface? Hdmi FunctionConnecting the FM Antenna Connecting Audio from External ComponentsConnecting an External Digital Component Connecting an External Analog ComponentPlug the subwoofers power cord into the AC power supply Before Using Your Home TheaterIcons that will be used in manual Selecting the Video FormatSacd Super Audio CD Playback Disc PlaybackDisc Spec DVD AudioMP3/WMA-CD Playback Jpeg File PlaybackRotate/Flip Function DivX Playback Displaying Disc Information Using the Playback FunctionChecking the Remaining Time Slow PlaybackSkipping Scenes/Songs Using the Playback Function Con’tRepeat Playback Repeat Playback OptionsStep Function Angle FunctionZoom Screen Enlarge Function Bonus Group EZ View FunctionNavigating Pages Audio Language Selection FunctionUsing the Title Menu Using the Disc MenuMoving Directly to a Scene/Song Scenes according to the menu screenRemove the USB cable To stop playback, press the Stop button Safe USB RemovalDuring playback, press the button Compatible DevicesSettings Setting the LanguageSetting TV Screen type Setting Parental Controls Rating Level Settings Con’tSetting the Wallpaper To Select One of the 3 Wallpaper Settings youve madeSacd Playback Mode DVD Playback ModeDivX R registration Setting the Speaker Mode Press the Eject button and then press the Menu buttonSetting the Test Tone Setting the Delay TimeSetting up the Speaker Delay Time Press the Cursor Button to move to Test Tone and then pressSetting the DRC Dynamic Range Compression Setting the AudioSetting the AV Sync Press the Cursor Button to adjust the DRCPress the PL II Mode button Dolby Pro Logic II ModePress PL II Mode button to select Music mode Cursor Button to select the desired effect settingTo Turn the Sound Logo On/Off Auto Sound Calibration SetupAuto Sound Calibration Press the ASC buttonSuper Live Surround ModeMusic MovieConvenient Functions Listening to RadioWhen operating a TV with the remote control Operating a TV with the Remote ControlTV Brand Code List Example For a Samsung TVSymptom Check/Remedy TroubleshootingHandling discs Language Code ListDisc Storage Handling and Storing DiscsSpecifications USB Host Feature Supported ProductsRegion Country Customer Care Center Web Site Contact Samsung World Wide
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