Samsung UA78KS9800KXXV What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status).

Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

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Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Series Risk of Electric Shock do not Open Whats in the Box? About the Samsung Smart Remote Voice Interaction version Turns the TV on and offPairing the TV to the Samsung Smart Remote Using the TV Controller 78 inchesInstalling batteries into the Samsung Smart Remote Network Connection Wireless Using the TV Controller 88 inchesConnecting to a Network Network Connection WiredMobile Network Supported Telecom and Model NameUsing the buttons in the e-Manual Initial SetupE-Manual Remote control does not work Troubleshooting and MaintenanceTroubleshooting TV won’t turn onIntermittent Wi-Fi What is Remote Support?TV settings are lost after 5 minutes Video App problems Youtube etcStill image warning Eco Sensor and screen brightnessCaring for the TV Vesa wall mount kit notes and specifications TV InstallationMounting the TV on a wall Providing proper ventilation for your TV Attaching the TV to the Stand Safety Precaution Securing the TV to the wallPreventing the TV from falling Specifications and Other Information SpecificationsLicences Decreasing power consumptionFor India only This page is intentionally Left blank Country Customer Care Centre Web Site
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UA88KS9800KXXV, UA78KS9800KXXV specifications

The Samsung UA78KS9800KXXV and UA88KS9800KXXV are two premium Ultra HD 4K TVs that stands out in the market with their exceptional display technology and smart features. Designed to elevate the viewing experience, both models incorporate Samsung’s cutting-edge Quantum Dot technology, which delivers vibrant colors and enhanced brightness. This ensures that viewers enjoy rich color profiles and sublime picture quality, even in well-lit environments.

One of the key features of these models is their impressive screen size, with the UA78KS9800KXXV measuring 78 inches, while the UA88KS9800KXXV takes it a step further with a massive 88-inch display. This large screen real estate provides cinema-like experiences right in the comfort of your living room. Both models support 4K resolution, offering four times the pixel density of Full HD, resulting in stunning detail and clarity.

Additionally, these TVs utilize HDR (High Dynamic Range) technology, which enhances contrast and color accuracy, making dark scenes appear more defined while bright scenes are further intensified. The HDR 1000 compatibility ensures that users can enjoy a cinematic experience that aligns closely with the creators’ intent.

Samsung’s SUHD technology is another standout feature, utilizing a proprietary color enhancer that gives viewers access to a broader spectrum of colors, which are more vibrant and lifelike. Coupled with the advanced 240 Hz refresh rate, these TVs provide fluid motion, making them ideal for watching fast-paced action scenes or playing video games.

On the smart TV front, both models come equipped with Tizen OS, enabling users to effortlessly navigate through a wide range of apps, streaming services, and content. With built-in Wi-Fi and Bluetooth connectivity, accessing online content and connecting peripheral devices has never been easier.

The sleek design, with ultra-thin bezels, further enhances the viewing experience, allowing the display to take center stage. The premium aesthetic, coupled with superior audio technology, makes these models not only a visual spectacle but also an auditory delight.

In conclusion, both the Samsung UA78KS9800KXXV and UA88KS9800KXXV stand as pillars of innovation in the TV market, providing unparalleled viewing experiences through their advanced features and technologies, making them a worthwhile investment for any home theater enthusiast.