Samsung UA88KS9800KXXV, UA78KS9800KXXV manual Troubleshooting and Maintenance, TV won’t turn on

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Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto Update functions on the TV's menu ( > Settings > Support > Software Update > Update now or Auto Update).

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

Make sure the connection to the device is correct and that all cables are fully inserted.

Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

Confirm that the correct input source has been selected. ( > Source).

Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Sound Test or Start Picture Test).

If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

Make sure that the batteries are installed with their poles (+/–) in the correct direction.

Try pointing the remote directly at the TV from 1.5~1.8 m away.

If your TV came with a Remote Control (Bluetooth Remote), make sure to pair the remote to the TV. (Please refer to the e-Manual.)

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

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Contents Series Risk of Electric Shock do not Open Whats in the Box? Turns the TV on and off About the Samsung Smart Remote Voice Interaction versionUsing the TV Controller 78 inches Pairing the TV to the Samsung Smart RemoteInstalling batteries into the Samsung Smart Remote Connecting to a Network Using the TV Controller 88 inchesNetwork Connection Wireless Network Connection WiredSupported Telecom and Model Name Mobile NetworkInitial Setup Using the buttons in the e-ManualE-Manual Troubleshooting Troubleshooting and MaintenanceRemote control does not work TV won’t turn onTV settings are lost after 5 minutes What is Remote Support?Intermittent Wi-Fi Video App problems Youtube etcEco Sensor and screen brightness Still image warningCaring for the TV TV Installation Vesa wall mount kit notes and specificationsMounting the TV on a wall Providing proper ventilation for your TV Safety Precaution Securing the TV to the wall Attaching the TV to the StandPreventing the TV from falling Specifications Specifications and Other InformationDecreasing power consumption LicencesFor India only This page is intentionally Left blank Country Customer Care Centre Web Site
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UA88KS9800KXXV, UA78KS9800KXXV specifications

The Samsung UA78KS9800KXXV and UA88KS9800KXXV are two premium Ultra HD 4K TVs that stands out in the market with their exceptional display technology and smart features. Designed to elevate the viewing experience, both models incorporate Samsung’s cutting-edge Quantum Dot technology, which delivers vibrant colors and enhanced brightness. This ensures that viewers enjoy rich color profiles and sublime picture quality, even in well-lit environments.

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In conclusion, both the Samsung UA78KS9800KXXV and UA88KS9800KXXV stand as pillars of innovation in the TV market, providing unparalleled viewing experiences through their advanced features and technologies, making them a worthwhile investment for any home theater enthusiast.