Samsung UA55HU7000KXXV, UA55HU7200KXXV manual Getting Support, Support through Remote Management

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Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you ●● Perform a factory reset your TV

●● Install recommended firmware updates

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Contents Manual Contents Internet Connection TV Viewing and Recording Features Picture and Sound Settings Troubleshooting Using the Smart TV Connecting the TV to the internetUsing Smart Hub Using Voice Control Setting up Voice ControlUsing Motion Control Setting up Motion ControlUsing the Samsung Smart Control Setting the Samsung Smart ControlUsing the Samsung Smart Control Using the Soccer Mode Activating Soccer ModeUsing Multi-Link Screen Using the Multi-Link ScreenEditing channels Running Editing ChannelSorting the channel list Aerial Connection Video Device Connection HdmiHdmi Connection Component Connection AV Connection TV Audio through the External Speakers Hdmi ARC ConnectionDigital Audio Optical Connection Audio Out Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Samsung Link Connecting via Home Network DlnaConnecting with a Mobile Device Connecting with MHL-to-HDMI Cable Not searching for the TV on mobile devices Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Allow/Reject the connection via mobile devicesNetwork Wi-Fi Direct Try Now 111Connecting via Smart View Name of TV on Network Input Signal SelectionUniversal remote setup Network Device Name Try NowWhen you see this alarm icon on the screen Inserting Batteries into Samsung Smart ControlPairing Samsung Smart Control Reconnecting Samsung Smart ControlUsing Samsung Smart Control Button FunctionsSearch Guide / CH.LIST Using the TV by Moving the Samsung Smart Control Additional FunctionsMenu Access & Item Selection Using the TV with the TouchpadMoving the Focus/Pointer Moving to the Smart Hub panel Displaying the Context-sensitive Menu on Smart HubScrolling on the Web Browser Info AD/SUBT Setting Up the Universal Remote Control System Universal Remote SetupControlling External Devices with the TV Remote Using the TV RemoteExternal Device Registration Universal Remote Features Connecting a Bluetooth Keyboard Connecting a KeyboardConnecting a USB Keyboard System Device Manager Keyboard Settings Try NowChanging Keyboards Try Now Using the KeyboardSwitch Input Language Keyboard typeConnecting a Bluetooth Mouse Connecting a MouseConnecting a USB Mouse System Device Manager Mouse Settings Try NowUsing the Mouse Changing Mouse Buttons and Pointer Speed Try Now Changing Mice Try NowPrimary Button Entering Text Using Qwerty Using Additional FunctionsEstablishing a Wired Internet Connection Connecting a LAN CableNetwork Network Settings Try Now Connecting to a Wired Internet Network AutomaticallyConnecting to a Wired Internet Network Manually Network Network SettingsIP Settings Establishing a Wireless Internet Connection Connecting to a Wireless Internet Network AutomaticallyConnecting to a Wireless Internet Network Manually Wireless networkConnecting to a Wireless Internet Network with WPS 111 222IP auto setting failed Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues No network cable found Try Now Try NowWireless network connection failed, Try Now Try Now Troubleshooting Wireless Internet Connectivity IssuesUnable to connect to a wireless router Try Now Try Now Checking the Internet Connection Status Network Network Status Try NowMobile Network Supported Telecom and Model NameSelecting a Feature Using Multiple Functions in a Single Screen Multi-LinkUsing Multi-Link Screen Launching Multi-Link ScreenChanging the Channel/Volume Pairing Bluetooth headphoneSelect Speaker Settings from the Settings menu Selecting the Audio-Source ScreenSmart Hub Open Smart Hub Try Now Testing Smart Hub connectionsSmart Hub Support Self Diagnosis Smart Hub Connection TestOpening the Home Screen Setting your favourite itemDeleting browsing history Games Moving to the Panel ScreenNewsON On TVSmart Hub Reset Smart Hub Try Now Using the Smart Hub TutorialResetting Smart Hub Support Smart Hub TutorialCreating a Samsung Account Using Smart Hub with Samsung AccountSmart Hub Samsung Account Try Now Logging into and Saving a Samsung Account Creating a Samsung Account using a Facebook AccountSigning into Samsung Account Easily Logging Into Your Samsung Account Saved on the TVLinking My Samsung and App Accounts Disconnecting a Linked AccountSmart Hub Samsung Account Link Service Accounts Linking an App AccountSmart Hub Samsung Account Changing and Adding Information to Samsung AccountDeleting All Samsung Accounts from the TV Smart Hub Samsung Account Remove Accounts from TVNews Using the NewsON PanelWeather Using Pop-Up Menu Functions Using the Games PanelInstalling and Running a Game Installing an App in the Detailed Game Information Screen Quickly Installing GamesLaunching a Game Removing a Game Managing Downloaded or Purchased GamesUpdating a Game Rating/Sharing/Reviewing a GameUsing Samsung Apps Panel Using Pop-Up Menu Functions Quick Installation Installing an AppInstalling an App from the Detailed App Information Screen Launching an App Default AppsRearranging Apps on the Samsung Apps Screen ManualRemoving an App Removing an App from the TVRating/Reviewing an App Removing Multiple AppsUpdating an App Samsung Apps FeaturesSetting Auto App Update Enabling Automatic TickersSetting Push Notification Using an App while Watching TVUsing On TV Panel Page Viewing Detailed Programme Information Smart Hub On TV Settings Configuring On TV SettingsRemoving Adult Content from the Recommended List Receiving Automatic NotificationsUsing Movies & TV Shows Panel Page Using Pop-Up Menu Functions Preventing Children from Watching Adult UHD Content Restricting Purchased Content ViewingWatching a Movie/TV Programme Rating Content Registering Content to FavouritesRating and Sharing a Purchased Content Sharing With SNSPlaying Photos, Videos, and Music Multimedia MultimediaPlaying Media Contents from a USB Device Playing Multimedia Content Saved in a Computer/Mobile Device Allowing Connection with a Computer/Mobile DeviceWhen Connected through Home Network Dlna When Connected through Samsung LinkPlaying Media Contents from a Storage Service Pause / Play SettingsButtons and Functions Available while Viewing Photos Previous / NextButtons and Functions Available while Watching Video Rewind / Fast ForwardSeconds Buttons and Functions Available while Playing Music ShuffleSort by Functions on the Media Content List ScreenFilter OptionsEnabling Voice Control Using the Voice Recognition TutorialControlling the TV with Your Voice Voice Control System Voice ControlChanging Voice Control Language Learning Voice Control BasicsSystem Voice Control Language Using the Voice Interaction function Interactively Enabling TV Voice in Selected Voice Gender Enabling/Disabling TV VoiceControl menu and select Use TV Voice Checking Illumination Motion Control Environment Check Controlling the TV using Motions Motion ControlTesting Ambient Illumination Using the TV Camera System Motion ControlLearning Motion Control Basics Using Motion Control TutorialActivating Motion Control System Motion Control Motion ControlSmall circle may not be recognised by the TV Adjusting Pointer Speed Showing and Hiding Animated Motion GuideMotion Control Screen Layout Motion Control Layout on the TV ScreenPage Motion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Signing in with Face Recognition Registering Your Face to Your Samsung AccountChanging Login Method to Face Recognition Singing into Samsung Account with Your FaceDigital Broadcast Information at a Glance Using the GuideBroadcasting Guide Try Now Support Self Diagnosis Signal Information Try Now Digital Signal Info and StrengthChecking the Current Programme Info Creating a USB Recording Device Recording ProgrammesOn TV Recorded TV Managing USB Recording Devices Instant and Schedule Recording options from the Guide Recording ProgrammesInstant Recording Schedule Recording option on a Specified Date and TimeButtons and Functions Available While Recording a Programme Editing Schedule Recording Sessions Managing the Schedule Recording ListDeleting Schedule Recording Sessions Broadcasting Schedule ManagerOn TV Recorded TV or Multimedia USB Drive Available Buttons and Features while Playing RecordingsViewing Recorded Programmes ZoomHighlights Player Live TVSubtitle Settings Saved File List Features Managing Recorded FilesDelete Digital Channel Schedule Viewing Setting Up a Schedule ViewingSetting Up Schedule Viewing Analogue Channel Schedule ViewingDeleting Schedule Viewing Sessions Managing the Schedule Viewing ListEditing Schedule Viewing Sessions Go to Live TV / Stop Timeshift Using TimeshiftPause Using the Channel List Broadcasting Channel List Try NowRemoving Registered Channels Registering, Removing, and Editing ChannelsRegistering and Removing Channels Broadcasting Edit Channel Try NowLocking/ Unlocking Channels Enabling/Disabling Password Protection on ChannelsEditing Registered Channels Select AllRegistering the Current Channel as a Favourites Creating a Personal Favourites ListRegistering a Channel as Favourites Registering Multiple Channels as FavouritesViewing Favourites List Channels Only Edit Favourites FeaturesEditing a Favourites List Removing Registered Channels from a Favourites List Rearranging a Favourites ListRenaming a Favourites List Copying a Favourites List to a Different Favourites ListEnabling Soccer Mode Watching a Sports Game Realistically Soccer ModeExtracting Highlights Automatically Functions Available in Soccer Mode When Audio Description is set to On Viewing a Sports Event Recorded in Soccer ModeGo to Social TV / Social TV Subtitle Options TV-Viewing Support FeaturesShowing Subtitles Changing Teletext LanguagePIP Broadcast Viewing Selecting the Broadcast Audio Options Scanning for Available ChannelsAudio Description Manual Tuning Using the Channel SettingsCountry or Area Digital Channel Tuning Fine-Tuning the ScreenWhen Aerial Source is set to Terrestrial or Cable Analogue Channel TuningBroadcasting Channel Settings Transfer Channel List Transfer Channel ListChanging the Picture Mode and Adjusting the Picture Quality Choosing the Right Picture Mode for the Viewing EnvironmentAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings White Balance Try Now Motion Lighting Try NowAdjusting the Picture for Easier Viewing Picture Options Hdmi UHD Color Motion Plus Film Mode Try NowAnalogue Clean View Smart LEDStarting 3D Viewing in 3DPicture 3D Changing the 3D Mode Picture 3D 3D ModeAdjusting the 3D Effect Picture Support Functions Picture PIPChanging the Picture Size and Position Choosing the Right Screen SizeAdjusting the Screen Position Resetting the Picture Mode SettingsAdjusting the 43 Screen Size Changing the Sound Mode and Using Sound Effects Choosing the Right Sound Mode for the EnvironmentDialog Clarity Try Now Using Sound EffectsSound Sound Effect Try Now Equaliser Try NowSound Support Functions Designating the TVs Installation TypeListening to TV Sound through Samsung Bluetooth Audio Selecting SpeakersEnabling the Sound Additional Settings Sound Reset Sound Try Now Listening to 3D Audio in 3D ModeResetting All Sound Settings Sound 3D AudioSetting the Clock using Digital Broadcast Info Setting the Time and Using the TimerSetting the Current Time If the Clock is Wrong in Auto ModeUsing the Sleep Timer Using the TimersTurning On the TV using On Timer Aerial Turning Off the TV Using Off TimerSystem Time Off Timer Try Now Music / PhotoUsing Energy Saving Features Using the Screen Burn Protection and Energy Saving FeaturesPreventing Screen Burn Using Anynet+ HDMI-CEC Using Anynet+ HDMI-CEC Setting Up Anynet+ HDMI-CECSelecting an External Device Accessing the External Devices Menu Anynet+ HDMI-CECLoading Pages using Keywords Using the e-ManualAdditional e-Manual Features Launching the e-ManualUpdating the e-Manual to the Latest Version Using History to Load Previously Read PagesAccessing the Menu from the e-Manual Try Now Loading Pages from the IndexSupport Software Update Update now Updating Software using a USB connectionSupport Software Update Try Now Updating the SoftwareProtecting the TV from Hacking and malicious code Enabling Automatic Software UpdatesChecking the TV and Connected Storage Media Automatically Adding malicious code to the Blocked List Automatically Scanning when the TV is Powered OnSystem Smart Security Settings Auto scan If malicious code is detectedEnabling Voice Guide for the Visually Impaired Using Other FunctionsSystem Accessibility Voice Guide Channel List Source Guide On TV Voice Control TV menuAdjusting the Menu Transparency Enabling the High ContrastChanging the Menu Language Setting Up a PasswordExpanding the Smart Hubs Focus Area Checking NotificationsProgramme Rating Lock Enabling Game ModeEnjoying Rich Colours and Superior Picture Quality BD Wise Enabling/Disabling the Front Indicators Showing/Hiding the Samsung Logo while BootingEnabling the TV to Boot Faster Enabling/Disabling Sound FeedbackSystem UHD Evolution Kit Backup Evolution Kit BackupUpdate Recorded Programme System Update Recorded ProgrammesSystem DivX Video On Demand Try Now Support Use Mode Try Now Restoring the TV to the Factory SettingsSupport Self Diagnosis Reset Try Now Turning the TV into a Display Model for retail storesTeletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Getting Support Support Remote Management Try NowHow Does it Work? Testing the Picture There is a problem with the screenFinding the Information You Need for Service Support Contact Samsung Try NowSharpness, Colour, and Tint G/R settings Options Hdmi UHD Color menu, and then set the Hdmi UHD ColorAuto Tuning function Cant hear the sound clearly Testing the SoundSupport Self Diagnosis Sound Test Try Now Cant see 3D images clearly Testing 3D Picture QualitySupport Self Diagnosis 3D Picture Test Computer wont connect There is a problem with the broadcastCant connect to the Internet Schedule Recording/Timeshift function isnt Working Performance TestAnynet+ HDMI-CEC isnt working Page Want to reset the TV Am having trouble launching/using appsMy file wont play Other Issues Signal InformationChange the Use Mode Support Use Mode to Home Use Before Using the Recording and Schedule Recording Functions Before Using the Recording and Timeshift FunctionsClock Before the Using Timeshift Function Before Using 3D Viewing Mode 3D PrecautionsPage Safety Precautions Supported Resolutions for each 3D Mode HdmiVideos/Photos ComponentDigital Channel Computer via Hdmi CableMHL-to-HDMI Connector Supported Resolutions for UHD When connecting viaHdmi Connector except for the MHL-to-HDMI Connector If Hdmi UHD Color is set to OffRecommendation with Voice Interaction Recommendation DisclaimerRecommendation Using the TV Camera Read Before Using Voice, Motion, or Face RecognitionVoice, Motion, and Face Recognition Precautions Face RecognitionMotion Control Voice ControlRequirements for Using Voice Recognition Requirements for Using Voice, Motion, or Face RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Samsung Apps Web Browser Restrictions Page Photo, Video, and Music File Use Limitations Read Before Playing Photo, Video, or Music FilesStorage Device File Transfers Supported External Subtitles Supported Internal SubtitlesSupported Image Formats and Resolutions Supported Music Formats and CodecsSupported Video Codecs Svaf MPEG1Video Decoders Other RestrictionsAudio Decoders Picture Sizes and Input Signals Read After Installing the TVInstalling an Anti-Theft Kensington Lock Wireless Internet Precautions Read Before Setting Up a Wireless Internet ConnectionWireless Security Protocols Read Before Connecting a Computer Supported Resolutions IBMVesa DMT Supported Video Resolutions CEA-861Licence UHD 7000 seriesPage Glossary

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