Samsung UA55C6900VMXXV manual There is picture/Video, Devices, To an Hdmi input on the TV, Appears

Issues	Solutions and Explanations
There is picture/Video.	• Check cable connections (remove and reconnect all cables connected to the TV and external
	devices).
	• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
	connections to the TV input. For example, if an external device’s output is HDMI, it should be connect
	to an HDMI input on the TV.
	• Make sure your connected devices are powered on.
	• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.
RF(Cable/Antenna) Connection
The TV is not receiving all channels.	• Make sure the Antenna cable is connected securely.
	• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -
	Setup - Plug & Play (Initial setup) and wait for all avaiable channels to be stored.
	• Verify the Antenna is positioned correctly.
The picture is distorted: macroblock error	• Compression of video contents may cause picture distortion, especially with fast moving pictures
small block, dots, pixelization	such as sports and action movies.
	• A low signal can cause picture distortion. This is not a TV issue.
PC Connection
A “Not Supported Mode” message	• Set your PC’s output resolution and frequency so they matche the resolutions supported by the TV.
appears.
“PC” is always shown on the source list,	• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.
even if a PC is not connected.
The video is OK but there is no audio.	• If you are using a HDMI connection, check the audio output setting on your PC.
Network Connection (Depending on Models)
Wireless network connection failed.	• Samsung Wireless USB dongle is required to use a wireless network.
	• Make sure the Network Connection is set to Wireless.
	• Make sure the TV is connected to a wireless IP sharer (router).
Others
The picture won’t display in full screen.	• HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)
	contents.
	• Black bars on the top and bottom will appear during movies that have aspect ratios different from
	your TV.
	• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.	• Replace the remote control batteries with the poles (+/–) in the right direction.
	• Clean the sensor’s transmission window on the remote.
	• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control	• Set the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user manual for
doesn’t turn the TV on or off, or adjust the	the SAMSUNG TV code.
volume.
A “Not Supported Mode” message	• Check the supported resolution of the TV, and adjust the external device’s output resolution
appears.	accordingly. Refer to the resolution settings on page 24 of this manual.
There is a plastic smell from the TV.	• This smell is normal and will dissipate over time.
The TV Signal Information is unavailable	• This function is only available with digital channels from an Antenna / RF/Coax connection.
in the Self Diagnostic Test menu.
The TV is tilted to the side.	• Remove the base stand from the TV and reassemble it.
There are difficulties assembling the stand	• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, use a
base.	magnetized screw driver.
The channel menu is grayed out.	• The Channel menu is only available when the TV source is selected.
(unavailable)
Your settings are lost after 30 minutes or	• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change
every time the TV is turned off.	the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure.
	Press the SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play (Initial
	setup) → ENTERE.
You have intermittent loss of audio or	• Check the cable connections and reconnect them.
video.	• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
	flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
	degree connectors.
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05 Other Information