Samsung SM-T385NZDAXXV, SM-T385NZKAXXV manual Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents SM-T385 Table of Contents Settings Appendix Read me first BasicsWhen the device heats up while charging the battery Device overheating situations and solutionsDo the following when the device heats up Instructional iconsWhen the device heats up during use Precautions for operating environment Device limitations when the device overheatsDevice layout and functions Package contentsDevice layout Keys Charging the battery BatteryReducing the battery consumption Battery charging tips and precautionsSIM or Usim card nano-SIM card Installing the SIM or Usim cardRemoving the SIM or Usim card Memory card microSD card Installing a memory cardBe damaged → SD card →UNMOUNT Removing the memory cardFormatting the memory card Turning the device on and offRestarting the device → SD card →Format →FORMATInitial setup Basics Introduction Samsung accountRegistering your Samsung account Registering a new Samsung accountRemoving your Samsung account Transferring data from your previous deviceTap Samsung account → →Remove account Transferring data wirelessly via Wi-Fi Direct Transferring data via Smart SwitchOn the computer, launch Smart Switch Transferring backup data from a computerBacking up data Samsung CloudRestoring data Controlling the touchscreen Understanding the screenTapping Tapping and holdingDouble-tapping DraggingSwiping Spreading and pinchingHome screen and Apps screen Moving items Switching between Home and Apps screensAdding more apps Creating foldersMoving apps from a folder Deleting a folderDisplaying all apps on the Home screen Editing the Home screenIcon Meaning Indicator iconsChanging the screen lock method Lock screenScreen capture Notification panelQuick setting buttons Using quick setting buttonsKeyboard layout Entering textAdditional keyboard functions Changing the input languageCopying and pasting Switch to handwriting modeInstalling apps Installing or uninstalling appsGalaxy Apps Play StoreSetting app permissions Uninstalling apps and using app sleep modeManaging apps Enabling appsStarting Bixby Bixby HomeUsing Bixby Home Starting Reminder ReminderTap GET Started on the Upcoming Reminders card Creating reminders while browsing the Internet Creating remindersTap Reminder Checking reminder notifications Setting reminder detailsViewing the reminders list Completing reminders Using recommended content on Bixby HomeDeleting reminders Restoring remindersViewing Bixby cards Checking your morning alarmChecking a reminder Using additional Bixby cards Bixby settingsEditing Bixby cards list Selecting apps to show as Bixby cardsMaking calls PhoneMaking calls from call logs or contacts list Using speed dialMaking calls from the locked screen Making an international callBlocking phone numbers Receiving callsAnswering a call Rejecting a callDuring a voice call Options during callsDuring a video call Adding a phone number to Contacts from the keypad Adding a phone number to ContactAdding a phone number to Contacts from the calls list Adding contacts ContactsCreating a new contact Importing contacts Searching for contactsSynching contacts with your web accounts Saving and sharing profile Sharing contactsMerging duplicate contacts MessagesDeleting contacts Sending messagesEnter a message Viewing messagesSetting a message reminder Setting the message notificationBlocking unwanted messages Browsing webpages InternetActivating secret mode Using secret modeChanging security settings Deactivating secret modeSending emails Setting up email accountsReading emails Launching Camera CameraCamera etiquette Switching cameras Using swipe gesturesChanging shooting modes Applying filters and other effects Taking photos or recording videos Basic shootingLocking the focus AF and exposure AE Auto modeChanging shooting modes Panorama Pro modeAvailable options HDR Rich tone Continuous shotNight SportsAnimated GIF Sound & shotSelfie Applying beauty effects Wide selfieQuick settings Camera settingsRear Camera Camera settingsGallery Viewing images Viewing images and videosSearching for images Viewing videos Viewing albumsCreating stories Viewing storiesSharing stories Tap →Create storyDeleting images or videos Syncing images and videos with Samsung CloudDeleting stories Deleting an image or a videoSplit screen view Multi windowAdjusting the window size Using additional optionsSharing text or images between windows Minimising the split screen viewMoving pop-up windows Pop-up viewHere for pop-up view Creating notes Samsung NotesDeleting notes Creating events CalendarSamsung Flow Connecting your tablet and smartphoneCreating tasks Syncing events and tasks with your accountsStopping alarms Setting alarmsMy Files ClockCreating clocks Deleting alarmsDeleting clocks Game Launcher CalculatorChanging the performance mode Using Game LauncherRemoving a game from Game Launcher Blocking notifications during games Using Game ToolsSharing content Google apps Drive Play Movies & TVYouTube PhotosConnections IntroductionOptions Connecting to a Wi-Fi network Wi-FiTap Wi-Fi Direct Wi-Fi DirectSending and receiving data Ending the device connectionPairing with other Bluetooth devices BluetoothSending and receiving data Unpairing Bluetooth devicesTap Unpair Mobile hotspot and tethering Using the mobile hotspotPrinting More connection settingsAdding printer plug-ins Sounds and vibration Printing contentDisplay NotificationsBlue light filter WallpaperAdvanced features Using the quick optimisation feature Device maintenancePower saving mode BatteryManaging the battery StorageDevice security MemoryUltra data saving Lock screen and security AppsSecure Folder Setting auto lock for Secure Folder Setting up Secure FolderMoving content from Secure Folder Moving content to Secure FolderAdding apps Tap →Move out of Secure FolderHiding Secure Folder Adding accountsBacking up and restoring Secure Folder Removing apps from Secure FolderCloud and accounts Uninstalling Secure FolderRestoring data Users Tap Add user →OK →SET UP NOW Switching usersAdding users Managing usersUsing a Samsung account Backup and restoreUsing a Google account Google Accessibility Adding device languages General management → Add language Security updates information Software updateAbout tablet Appendix TroubleshootingForcing restart Resetting the deviceSound echoes during a call Battery depletes faster than when first purchased Another Bluetooth device is not located There is not enough space in the device’s storage Trademarks CopyrightAbout Hevc Advance
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SM-T385NZDAXXV, SM-T385NZKAXXV specifications

The Samsung SM-T385NZKAXXV and SM-T385NZDAXXV are part of the Galaxy Tab A series, which is designed to provide a balance between performance, functionality, and affordability. These tablets feature a sleek design and come equipped with a variety of specifications that cater to both entertainment and productivity needs.

One of the standout features of the Galaxy Tab A series is its display. The SM-T385 models boast a vibrant 8-inch TFT display with a resolution of 1280 x 800 pixels. This ensures crisp visuals, making it suitable for watching movies, playing games, or browsing the web. The screen is bright enough to be comfortably viewed in various lighting conditions, whether indoors or outdoors.

Powering these tablets is a reliable octa-core processor coupled with 2GB of RAM, which provides a smooth multitasking experience. Users can seamlessly switch between applications, run demanding games, and enjoy video streaming without significant lag. The internal storage options usually start at 16GB, expandable via microSD, allowing users to store their favorite apps, photographs, and videos without running out of space.

Battery life is another crucial aspect of the SM-T385 series, as it features a robust 5,000 mAh battery. This enables users to enjoy extended usage whether they are attending classes, working on projects, or simply relaxing with their favorite shows. The tablet also supports smart power management features, contributing to longer usage times between charges.

The tablets come with an 8MP rear camera and a 5MP front-facing camera. While these may not compete with high-end smartphones, they are more than sufficient for basic photography and video calls, making them practical for everyday use.

In terms of software, the Galaxy Tab A models run on the Android operating system, providing access to a rich library of applications through the Google Play Store. The tablets also come with Samsung’s user interface, which adds additional features and customization options.

Connectivity is enhanced with Wi-Fi capabilities and optional LTE support, allowing users to stay connected while on the go. The Samsung SM-T385NZKAXXV and SM-T385NZDAXXV are not just tablets; they are versatile devices that meet the demands of modern users looking for an affordable yet capable computing solution.
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