Samsung SM-G600FZKDXEV manual Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-G600FY Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Installing the battery BatteryRemoving the battery Charging the battery Viewing the remaining charging time Reducing the battery consumptionPower saving mode Battery charging tips and precautionsUltra power saving mode Installing the SIM or Usim cardSIM or Usim card Replace the battery and back cover Switching between cards Using dual SIM or Usim cardsRemoving the SIM or Usim card Activating SIM or Usim cardsMemory card Installing a memory cardFormatting the memory card Removing the memory cardTouchscreen Turning the device on and offTapping and holding TappingDouble-tapping DraggingSpreading and pinching SwipingHome screen Home screenHome screen options Moving and removing an item Adding itemsManaging panels Creating foldersMoving items Apps screenIcon Meaning Indicator iconsLock screen Password Using the notification panelNotification panel PatternUsing quick setting buttons Entering text Keyboard layoutChanging the input language Additional keyboard functions Copying and pastingChanging the keyboard layout Opening apps Screen captureDevice and data management Transferring data from your previous deviceTransferring data from a computer Transferring data from a mobile deviceUsing the device as a removable disk for data transfer Updating the deviceUpdating over the air Updating with Smart Switch Performing a data resetInstalling apps Installing or uninstalling appsGalaxy Apps Play StoreManaging apps PhoneIntroduction Making callsMaking calls from the locked screen Making calls from call logs or contacts listMaking an international call Options during calls Receiving callsDuring a video call Adding contacts ContactsCreating contacts manually Importing contactsMessages Searching for contactsSending messages Add recipients and enter a message Viewing messagesInternet Setting up email accounts Sending emailsReading emails Camera Basic shootingTaking photos or recording videos Launching Camera quickly Launching Camera on the locked screenAuto mode Pro modePanorama Beauty face Continuous shotSelfie Wide selfieApplications Camera settings Quick settingsInterval shot Camera settings Viewing images or videos GalleryDeleting images or videos Smart ManagerDeleting an image or a video Deleting multiple images and videosUsing the Smart manager Using the quick optimisation featureBattery StorageCreating events PlannerSyncing events with your accounts VideoVoice Recorder Memo My FilesComposing memos Searching for memosAlarm ClockWorld clock Timer CalculatorStopwatch Listening to the FM radio RadioScanning radio stations Google appsPlay Movies & TV Google SettingsDrive YouTubeWi-Fi Connecting to a Wi-Fi networkIntroduction Sending and receiving data Wi-Fi DirectBluetooth Pairing with other Bluetooth devicesEnding the device connection Sending and receiving data Flight mode Unpairing Bluetooth devicesMobile hotspot and tethering Data usage Using the mobile hotspotLimiting data usage SIM card managerMobile networks More connection settingsOptions PrintingPrinting content Sounds and notificationsAdding printer plug-ins Applications DisplayWallpaper Lock screen and securityPrivacy Accessibility AccountsAdding accounts Reset Registering Samsung accountsRemoving accounts Language and input Storage About device Date and timeAppendix TroubleshootingTouchscreen responds slowly or improperly Sound echoes during a call Error messages appear when launching the camera Another Bluetooth device is not located Trademarks Copyright

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