Samsung LS24E310HLX/CI, LS22E310HY/XV, LS27E310HSG/XV, LS24E310HL/XV, LS19E310HYMXV Screen issue

Page 77

9Troubleshooting Guide

Screen issue

Issues

Solutions

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly. (Refer to "2.2 Connecting and Using a

 

PC")

 

 

The message Check Signal Cable appears.

Check that the cable is properly connected to the

 

product. (Refer to "2.2 Connecting and Using a

 

PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

Not Optimum Mode is displayed.

This message appears when the signal from the

 

graphics card exceeds the maximum resolution or

 

frequency for the product.

 

 

 

Change the maximum resolution and frequency to

 

suit the product performance, referring to

 

Standard Signal Mode Table (page 86).

 

 

The images on the screen look distorted.

Check the cable connection to the product (Refer

 

to "2.2 Connecting and Using a PC")

 

 

The screen is not clear. The screen is blurry.

Adjust Coarse (page 53) and Fine (page 54).

 

 

 

Remove any accessories (video extension cable,

 

etc.) and try again.

 

 

 

Set the resolution and frequency to the

 

recommended level.

 

 

The screen appears unstable and shaky.

Check that the resolution and frequency for the

 

PC are within the range of resolution and

There are shadows or ghost images left on the

frequency compatible with the product. Next, if

screen.

required, change the settings, referring to

 

 

Standard Signal Mode Table (page 86) in this

 

manual and the INFORMATION menu on the

 

product.

 

 

The screen is too bright. The screen is too dark.

Adjust Brightness (page 35) and Contrast (page

 

36).

 

 

Screen color is inconsistent.

Change the COLOR settings. (Refer to "

 

Configuring Tint")

 

 

The colors on the screen have a shadow and are

Change the COLOR settings.

distorted.

(Refer to " Configuring Tint")

 

 

 

White does not really look white.

Change the COLOR settings.

 

(Refer to " Configuring Tint")

 

 

9 Troubleshooting Guide 77

Image 77
Contents S19E310HY S22E310HY S24E310HL S27E310H Table Of Contents Screen Setup Configuring Tint Coordinating OSD Setup and Reset Information Appendix Index Icons used in this manual Before Using the ProductCopyright Cleaning Precautions for storage Securing the Installation SpaceSymbols Safety PrecautionsElectricity and Safety Installation and Safety Before Using the Product Operation and Safety GAS Before Using the Product Before Using the Product Correct posture to use the product Preparations Checking the ContentsIcons Description PartsControl Panel Direct Key guide Brightness Auto Adjustment Features Eye Saver Mode OffFunction Key Guide ReturnDome Type JOG Button Action Dome Type JOG Button Power saving/Non-signal modePort About ports Reverse SideAttaching the Stand InstallationRemoving the Stand Adjusting the Product Tilt Installing a Wall-mount Kit or Desktop Stand Anti-theft Lock Before Connecting Connecting and Using a Source DeviceConnecting and Using a PC Connecting to a PCConnection Using the Hdmi Cable Power connection using integrated DC power adapter Connecting the PowerDriver Installation 6HWXS*XLGH Setting Optimum ResolutionBrightness Screen SetupConfiguring Brightness Contrast Configuring ContrastSharpness Configuring SharpnessConfiguring Eye Saver Mode Eye Saver ModeConfiguring Game Mode Game ModeSamsung Magic Bright Configuring Samsung Magic BrightDynamic Configuring Samsung Magic Angle Screen Setup Samsung Magic Upscale Configuring Samsung Magic UpscaleScreen Setup Changing the Image Size Image SizeAV mode Hdmi Black Level Configuring the Hdmi Black Level SettingsScreen Setup Response Time S24E310HL / S27E310H Configuring the Response TimePosition & V-Position Configuring H-Position & V-PositionWide Left or right Coarse Adjusting CoarseFine Adjusting FineRed Configuring TintConfiguring Red Green Configuring GreenBlue Configuring BlueColor Tone Configuring the Color Tone SettingsGamma Configuring GammaLanguage Configuring LanguageCoordinating OSD Menu H-Position & Menu V-Position Configuring Menu H-Position & Menu V-PositionDisplay Time Configuring Display TimeChanging Transparency TransparencyInitializing Settings Reset All Setup and ResetReset All Eco Saving Plus Configuring Eco Saving PlusConfiguring Off Timer Off TimerConfiguring Turn Off After Configuring PC/AV Mode PC/AV ModeKey Repeat Time Configuring Key Repeat TimeSource Detection Configuring Source DetectionConfiguring Power LED On Power LED OnDisplaying Information Information Menu and OthersBrightness Installing the Software Installing the SoftwareEasy Setting Box Removing the Software Testing the Product Troubleshooting GuideChecking the Resolution and Frequency Issues SolutionsScreen issue Source device issue Question Answer Q & aTroubleshooting Guide Model Name S19E310HY SpecificationsGeneral S19E310HY Model Name S22E310HY / S22E310H General S22E310HY / S22E310HModel Name S24E310HL General S24E310HLModel Name S27E310H General S27E310HPowerSaver S22E310HY Model Name S19E310HY S24E310HL S27E310H Standard Signal Mode Table48.363 65.290 59.954 146.250 Product damage caused by customers fault Responsibility for the Pay Service Cost to CustomersAppendix Not a product defectCorrect Disposal OSD On Screen Display TerminologyResolution Index Index
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LS27E310HSG/XV, LS22E310HYX/CI, LS19E310HYMXV, LS24E310HL/XV, LS24E310HLX/CI specifications

The Samsung LS22E310HY/XV, LS24E310HL/XV, LS19E310HYMXV, and LS27E310HSG/XV are part of Samsung's E310 series of monitors that are designed for everyday use, offering a blend of performance, energy efficiency, and elegant design. These monitors are suitable for a variety of applications, including home, office, and casual gaming.

One of the main features of the E310 series is its display technology. These monitors utilize a Full HD resolution of 1920 x 1080 pixels, ensuring stunning picture quality with sharp details and vibrant colors. This is particularly beneficial for tasks that require precise visual accuracy, such as photo editing or graphic design. The monitors' LED backlighting enhances brightness levels while also providing improved contrast ratios, making images and videos come to life.

The E310 series employs Samsung's innovative Eye Saver Mode, which reduces blue light emissions. This technology is significant for users who spend long hours in front of the screen, as it helps reduce eye strain and fatigue. Additionally, the Flicker-Free technology eliminates screen flicker, providing a more comfortable viewing experience, particularly during extended periods of use.

In terms of design, the E310 monitors are sleek and modern, featuring a minimalist aesthetic that fits well into any setting. The ultra-thin bezels create a more immersive viewing experience, allowing for a seamless multi-monitor setup if desired. The monitors also come with a tilt function, allowing users to adjust the screen to their preferred viewing angle easily.

Connectivity is another strong point for this series. The monitors are equipped with multiple input ports, including HDMI and VGA, ensuring compatibility with a range of devices such as laptops, desktops, and gaming consoles. This versatility makes it easy to switch between different sources without hassle.

Energy efficiency is also a key characteristic of the E310 series, as they receive certifications for their low power consumption. This not only helps users save on electricity bills but also contributes to a more sustainable environment.

Overall, the Samsung LS22E310HY/XV, LS24E310HL/XV, LS19E310HYMXV, and LS27E310HSG/XV monitors offer a balanced combination of advanced technologies, ergonomic design, and remarkable display quality. These attributes make them an excellent choice for anyone looking to enhance their visual experience, whether for professional tasks or entertainment purposes.