Troubleshooting
Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer.
Check List
Symptom | Check List | Solution |
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No images on the screen. | Is the power cord connected | Check the power cord connection |
I cannot turn on the monitor. | properly? | and supply. |
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| Can you see "No Connection, | Check the signal cable connection. |
| Check Signal Cable" on the screen? |
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| If the power is on, reboot the | If the initial screen (the login screen) |
| computer to see the initial | appears, boot the computer in the |
| screen(the login screen), | applicable mode (the safe mode for |
| which can be seen. | Windows 98/95) and then change |
|
| the frequency of the video card. |
|
| (Refer to the Preset Display Modes) |
|
| Note: If the initial screen (the login |
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| screen) does not appear, contact |
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| a service center or your dealer. |
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| Can you see "Video mode not | You can see this message when the |
| supported" on the screen? | signal from the video card exceeds |
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| the maximum resolution and frequency |
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| that the monitor can properly handle. |
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| Adjust the maximum resolution and |
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| frequency that the monitor can properly |
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| handle. |
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| There is no image on the screen. | The monitor is in PowerSave mode. |
| Is the power indicator on the | Press a key on the keyboard or move |
| monitor blinking at 1 second | the mouse to activate the monitor and |
| intervals? | restore the image on the screen. |
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I cannot see the On Screen | Have you locked the On Screen | Unlock the OSD by pressing the |
Display(OSD). | Display (OSD) Menu to prevent | MENU button for at least 5 seconds. |
| changes? |
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