Samsung S821GWL2/YLW manual Troubleshooting, Problems and solutions, Understanding error messages

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Troubleshooting

Problems and solutions

The washing machine will not start

Make sure the door is firmly closed.

Make sure the washing machine is plugged in.

Make sure the water source faucet is turned on.

Make sure to press the Start/Pause button.

No water or insufficient water supply

Make sure the water source faucet is turned on.

Make sure the water source hose is not frozen.

Make sure the water intake hose is not bent.

Make sure the filter on the water intake hose is not clogged.

Detergent remains in the detergent drawer after the wash program is complete

Make sure the washing machine is running with sufficient water pressure.

Put the detergents in the inner parts of the detergent drawer(away from the outside edges).

Washing machine vibrates or is too noisy

Make sure the washing machine is set on a level surface. If the surface is not level, adjust the washing machine feet to level the appliance (see page 3).

Make sure that the shipping bolts are removed (see page 3).

Make sure the washing machine is not touching any other object.

Make sure the laundry load is balanced.

The washing machine does not drain and/or spin

Make sure the drain hose is not squashed or bent.

Make sure the water hose mesh filter is not clogged (ADD THE PAGE NUMBER).

Understanding error messages

Error displayed

Solution

Close the door.

• Make sure the source water faucet is turned on.

• Check the water pressure.

• Clean the debris filter.

• Make sure the drainage hose is installed correctly.

Laundry load is unbalanced; loosen any tangled laundry.

If only one item of clothing needs washing, such as a bathrobe or jeans, the final spin result might

be unsatisfactory and an "E4" error message will be shown in the display window.

• Check the end of the drain hose is too low.

(Make sure the holder of drain hose in the back is intact)

• Check the end of the drain hose is submerged in water.

Before contacting After-Sales service:

1.Try to remedy the problem (See "Troubleshooting" on this page).

2.Restart the programme to see if the fault is repeated.

3.If the malfunction persists, call after-sales service and describe the problem.

SAMSUNG Washing Machine Owners Instructions 11

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Contents Washing Machine Owner’s Instructions Before using the appliance Safety PrecautionsSafety instructions Table of Contents Unpacking the Washing Machine Installing the Washing MachineOverview of the washing machine Selecting a location Adjusting the leveling feetRemoving the shipping bolts Positioning the drain hose Connecting the water supply hoseOverview of the control panel Washing a Load of LaundryWashing for the first time Putting Softer in the washing machine FWashing clothes manuallyFabric Type Washing tips and hintsCleaning the exterior Repairing a frozen washing machineMaintaining the Washing Machine Cleaning the water hose mesh filter Cleaning the debris filterProblems and solutions TroubleshootingUnderstanding error messages Program Programme ChartAppendix Fabric care chartElectrical warnings Protecting the environment SpecificationDeclaration of conformity Case the Need for Servicing Arises
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S821GWG/YLW, S803JGP3U/YLW, S803JGP3/YLP, S821GWS2/YLW, S621GWS2/YLW specifications

The Samsung S803JGS3/YLW, S803JGWE/YLR, S803JGE/YLW, S1003JGW3/YLW, and S803JGE3/YLW are significant additions to Samsung’s lineup of advanced home appliance solutions. These models represent a synthesis of innovative technology and user-centric design, making them ideal for modern households.

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