Samsung QE65Q9FNATXXH manual CI+ does not work, Remote control does not work, Intermittent Wi-Fi

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The CI+ does not work.

•• Your Samsung TV conforms to the CI+ 1.4 standards.

•• Where a CI+ Common Interface module is incompatible with this device then please remove the module and contact the CI+ operator for assistance.

The remote control does not work.

•• Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.

•• Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

•• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•• Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual for the SAMSUNG TV code.

The TV settings are lost after 5 minutes.

•• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode ( > Settings

>General > System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

•• Make sure the TV has a network connection ( > Settings > General > Network > Network Status).

•• Make sure the Wi-Fi password is entered correctly.

•• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

•• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

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Wireless router

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless repeater

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

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Contents Thank you for purchasing this Samsung product Model Learning the e-Manuals assistance functions Please read the Safety Instructions before using your TV Page Contents Whats in the Box? ONE Connect Connecting the TV to the One ConnectMounting the TV on a wall TV InstallationProviding proper ventilation for your TV Installation with a stand Installation with a wall mountAttaching the TV to the Stand Preventing the TV from falling Detaching the Clean back stand cover from the TVAbout the Buttons on the Samsung Smart Remote Samsung Smart RemoteInstalling batteries into the Samsung Smart Remote Pairing the TV to the Samsung Smart RemoteUsing the TV Control Stick Running the Initial SetupNetwork Connection Wired Connecting to a NetworkNetwork Connection Wireless TV won’t turn on Troubleshooting and MaintenanceTroubleshooting Intermittent Wi-Fi Remote control does not workCI+ does not work Single story Multi storyVideo App problems Youtube etc What is Remote Support?Eco Sensor and screen brightness How does Remote Support work?Caring for the TV Environmental Considerations Specifications and Other InformationSpecifications Recommendation EU Only Decreasing power consumptionLicences Page This page is intentionally Left blank Lernen der Assistenzfunktionen des e-Manual Vor dem Lesen der BedienungsanleitungGefahr Durch Stromschlagnicht Öffnen Achtung! Wichtige SicherheitshinweisePage Inhalt Lieferumfang Laser Product DER Klasse Montieren des Geräts an der Wand Installation des FernsehgerätsAusreichende Belüftung Ihres Geräts Installation mit Standfuß Installation mit WandhalterungDaten der Vesa Gewindebohrung Menge ZollBefestigen des Fernsehgeräts am Standfuß Verwenden des Kippschutzes Über die Buttons auf der Samsung Smart Remote Die Samsung Smart RemoteEinsetzen der Batterien in die Samsung Smart Remote Koppeln des Fernsehgeräts mit der Samsung Smart RemoteNutzen des Control-Stick des Fernsehgeräts Ausführen der ErsteinrichtungNetzwerkverbindung Kabel Verbinden mit einem NetzwerkNetzwerkverbindung Drahtlos Der Fernseher kann nicht eingeschaltet werden Fehlerbehebung und WartungFehlerbehebung CI+ funktioniert nicht Wi-Fi-AussetzerDie Fernbedienung funktioniert nicht EinstöckigMehrstöckigWas ist Fernunterstützung? Probleme mit Video Apps Youtube uswÖko-Sensor und Bildschirmhelligkeit Wie funktioniert Remote Support?Pflegen des Fernsehgeräts Umgebungsbedingungen Technische Daten und weitere InformationenTechnische Daten Empfehlung Nur EU Verringern des StromverbrauchsLizenzen Deutsch Diese Seite wurde absichtlich leer belassen Avant de lire le présent manuel de lutilisateur Risque DE Choc ÉLECTRIQUE.NE PAS Ouvrir Avertissement ! Consignes de sécurité importantesPage Sommaire Contenu de la boîte Produit Laser DE Classe Connexion du téléviseur au One ConnectFixation du téléviseur à un mur Installation du téléviseurVentilation adaptée de votre téléviseur Installation sur un socle Installation sur un support muralFixation du téléviseur sur le socle Conseils pour éviter toute chute du téléviseur Retrait de la coque de protection à l’arrière du téléviseurPropos des boutons de la Samsung Smart Remote Les Samsung Smart RemoteInsertion des piles dans le Samsung Smart Remote Pairage du téléviseur au Samsung Smart RemoteUtilisation du Croix de contrôle du téléviseur 05 Exécution de la configuration initialeConnexion réseau Câble Connexion à un réseauConnexion réseau Sans fil Le téléviseur ne sallume pas 07 Résolution des problèmes et entretienRésolution des problèmes Connexion Wi-Fi instable La télécommande ne fonctionne pasLe module CI+ ne fonctionne pas Les réglages du téléviseur sont perdus après 5 minutesCapteur Eco et luminosité de lécran Quest que lassistance à distance ?Problèmes avec les applications vidéo YouTube, etc Comment lassistance à distance fonctionne-t-elle ?Entretien du téléviseur Conditions ambiantes Caractéristiques techniquesRéduction de la consommation dénergie Recommandation UE uniquementPage Cette page est laissée Intentionnellement Vierge Conoscere le funzioni di assistenza delle-Manual Prima di leggere questo manuale dellutenteAvvertenza! Istruzioni importanti di sicurezza Page Indice Risoluzione dei problemi e manutenzioneEseguire la funzione Impostazione iniziale Connessione alla reteContenuto della confezione Connessione del televisore a One Connect Montaggio del televisore a parete Installazione TVGarantire unadeguata ventilazione al televisore Installazione con piedistalloVite MillimetriMontaggio del televisore sul piedistallo Prevenire la caduta del televisore Staccare il coperchio del piedistallo dal TVAccensione Conoscere i tasti del Samsung Smart RemotePage Uso del Stick di controllo Eseguire la funzione Impostazione inizialeConnessione di rete Cablata Connessione di rete WirelessConnessione alla rete Il televisore non si accende Risoluzione dei problemi e manutenzioneRisoluzione dei problemi CI+ non funziona Wi-Fi intermittenteIl telecomando non funziona Le impostazioni TV vengono perse dopo 5 minutiCosè lAssistenza remota? Problemi di applicazioni video Youtube eccSensore Eco e luminosità dello schermo Come funziona lassistenza da remoto?Manutenzione del televisore Caratteristiche ambientali Specifiche e altre informazioniSpecifiche Raccomandazioni Solo UE Riduzione del consumo energeticoLicenze Italiano Questa pagina Questa pagina Questa pagina Contact Samsung World Wide
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QE55Q9FNATXXH, QE65Q9FNATXXH specifications

The Samsung QE65Q9FNATXXH and QE55Q9FNATXXH are part of Samsung's prestigious QLED lineup, showcasing innovative features and cutting-edge technologies that deliver an unparalleled viewing experience. These models are designed to captivate both casual viewers and avid cinephiles alike, combining stunning visuals with striking design.

One of the standout features of both televisions is their Quantum Dot technology, which enhances color reproduction and brightness. This technology allows the Q9FN series to achieve a wider color gamut, resulting in vibrant and true-to-life colors that bring content to life. With HDR10+ support, these models can dynamically adjust brightness and contrast levels on a scene-by-scene basis, ensuring that every detail is visible, whether in bright daylight scenes or dark shadows.

The Q9FN also incorporates the Direct Full Array Backlighting technology, which provides deep blacks and outstanding contrast. By independently controlling the LED backlights, this feature enhances the overall picture quality, providing viewers with a cinematic experience in the comfort of their homes. The TV's peak brightness capability makes it suitable for viewing in various lighting conditions, ensuring optimal performance regardless of the environment.

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The design of the QE65Q9FNATXXH and QE55Q9FNATXXH is equally remarkable. With a sleek, minimalist aesthetic and nearly bezel-less display, these TVs bring elegance to any living space. They are designed to be wall-mounted or placed on a stand, providing flexibility in terms of installation.

Additionally, both models are equipped with Samsung's Smart TV platform, allowing easy access to a wide range of streaming services and applications. The inclusion of Bixby voice assistant enhances user convenience, enabling voice commands for searching and controlling content.

In summary, the Samsung QE65Q9FNATXXH and QE55Q9FNATXXH are exemplary models in the QLED series, featuring cutting-edge technology for color accuracy, contrast, and immersive audio. These televisions not only deliver breathtaking visuals but also integrate seamlessly into modern living environments, making them a top choice for discerning viewers seeking a premium television experience.