Samsung HT-J4550/EN Symptom Check/Remedy Dolby Digital 5.1 CH, Surround Sound is not, Produced

	Symptom		Check/Remedy
Dolby Digital 5.1 CH		•	Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH
Surround Sound is not			Surround Sound is produced only if the disc is recorded with 5.1 channel
produced.		•	sound.
			Is the audio language correctly set to Dolby Digital 5.1-CH in the information
			display?
The remote control does		•	Are you operating the remote within its operational range and within the
not work.		•	proper angle relative to the sensor?
			Are the batteries drained?
•	The disc is rotating but	•	Is the TV power on?
•	there is no picture.	•	Are the video cables connected properly?
	Picture quality is poor	• Is the disc dirty or damaged?
	and the picture is	•	A poorly manufactured disc may not be playable.
	shaking.
Audio language and		•	The Audio Language and subtitle functions will not work if the disc does not
subtitles do not work.			contain multiple language sound tracks or subtitles.
The menu screen does not		•	Are you using a disc that does not contain menus?
appear even when you
select the menu function.
The aspect ratio cannot be		•	The home cinema can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3
changed.			Letter Box mode, or 4:3 Pan-Scan mode, but plays 4:3 Blu-ray/DVD discs
			in 4:3 mode only. Refer to the Blu-ray Disc jacket, and then select the
			appropriate aspect ratio.

Appendix

•The product is not working.

(Example: The power goes off or you hear a strange noise.)

•The Product is not working normally.

•Press and hold the remote control's 5 button for 5 seconds in STANDBY mode. This will reset the unit.

-- Using the RESET function will erase all stored settings. Do not use this function unless necessary.

You have forgotten the	•	With no disc in the product, press and hold the product's 5 button for
rating level password.		longer than 5 seconds. INIT appears on the display and all settings will return
		to their default values.
		-- Using the RESET function will erase all stored settings.
		Do not use this function unless necessary.
Can't receive radio	•	Is the antenna connected properly?
broadcasts.	•	If the antenna's input signal is weak, install an external FM antenna in an
		area with good reception.
There is no sound when	• If you press the ^ button while listening to TV audio using the D. IN or AUX
you try to listen to TV audio		functions, the Blu-ray/DVD disc functions are turned on and the TV audio is
through the home cinema		muted.
speakers.
"Not Available" appears on	•	The features or action cannot be completed at this time because:
screen.		1. The Blu-ray/DVD disc's software restricts it.
		2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of
		range.

39 - English