Samsung BD-E5500/EN, BD-E5500/XE manual Repairs

Appendix

PROBLEM	SOLUTION
AllShare function
I can see folders shared through	• AllShare only shows Video, Photo, and Music files. Other types of
AllShare, but I cannot see the files.	files are not displayed.
The video plays intermittently.	• Check if the network is stable.
	• Check if the network cable is properly connected and if the network
	is not overloaded.
	• The wireless connection between the DLNA compatible device and
	the player is unstable.
	Check the connection.
The AllShare connection between the	• IP addresses within the same subnetwork should be unique.
player and the PC is unstable.	If they are not, IP interference can cause this phenomenon.
	• Check if you have a firewall enabled.
	If so, disable the firewall function.
BD-LIVE
I cannot connect to the BD-LIVE server.	• Test whether the network connection is successful using the
	Network Status function. (See page 16)
	• Check whether a USB memory device is connected to the player.
	• The memory device must have at least 1GB of free space to
	accommodate the BD-LIVE service.
	You can check the available size in BD Data Management. (See
	page 16)
	• See if the BD-LIVE Internet Connection option is set to Allow(All).
	• If all above fails, contact the contents provider or update the player
	to the latest firmware.

PROBLEM	SOLUTION
When using the BD-LIVE service, an	• The memory device must have at least 1GB of free space to
error occurs.	accommodate the BD-LIVE service.
	You can check the available size in BD Data Management. (See
	page 16)

NOTE

\\ When the factory default settings are restored, all stored user BD data will be deleted.

Repairs

If you contact us to repair your player, an administration fee may be charged if either:

1.An engineer is called out to your home at your request and there is no defect in the product.

2.You bring the unit to a repair centre and there is no defect in the product.

We will provide you with the amount of the administration fee before we make a home visit or begin any work on your player.

We recommend you read this manually thoroughly, search for a solution on line at www. samsung.com, or contact Samsung Customer Care before seeking to repair your player.

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