What is Remote Support?

The TV settings are lost after 5 minutes.

•The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

•

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

Single story

Multi story

Wireless router

Wireless repeater

•Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

•Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK

•Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•Diagnose your TV

•Adjust the TV settings for you

•Perform a factory reset on your TV

•Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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UE60KS8000UXSQ specifications

The Samsung UE60KS8000UXSQ is an exceptional television that epitomizes state-of-the-art technology and user-oriented design. As part of Samsung’s premium range of 4K UHD TVs, this model was launched to deliver an immersive viewing experience, blending cutting-edge features with a sleek aesthetic.

A key highlight of the UE60KS8000UXSQ is its impressive 60-inch screen, making it perfect for both small and large living spaces. The ultra-high-definition (UHD) resolution of 3840 x 2160 pixels ensures that viewers enjoy an incredibly sharp and detailed picture. This level of resolution is particularly beneficial for watching action-packed movies and sports, as it minimizes motion blur, allowing for smooth transitions.

One of the standout technologies integrated into the UE60KS8000 is Quantum Dot technology, which enhances color accuracy and brightness. This allows the TV to produce a broader spectrum of colors, bringing images to life with remarkable vibrancy and depth. The HDR (High Dynamic Range) capability further elevates the viewing experience by delivering enhanced contrast and a wider range of brightness levels, ensuring that both the darkest shadows and the brightest highlights are vividly displayed.

Samsung’s Smart Hub is another impressive feature of this television, providing users with seamless access to a wide array of content. By utilizing Tizen OS, the UE60KS8000 allows streaming from popular services, easy navigation through apps, and integration with various smart home devices. This feature enriches the user experience by making it simpler to enjoy their favorite shows, movies, and more—all in one place.

In addition to its visual prowess, the UE60KS8000UXSQ is equipped with a powerful sound system that enhances the audio experience. With advanced audio technologies and an array of connection options including HDMI, USB, and Bluetooth, users can easily connect external sound systems or devices to improve their viewing experience.

Ultimately, the Samsung UE60KS8000UXSQ represents a perfect blend of innovative technology, stunning design, and user-centric functionality. Its combination of Quantum Dot technology, HDR support, and a robust smart platform makes it a top choice for anyone looking to elevate their home entertainment experience.