Samsung UE55MU7000TXXU, UE49MU7000TXZG manual Remote control does not work, Intermittent Wi-Fi

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The remote control does not work.

•• Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.

•• Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

•• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•• Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

The TV settings are lost after 5 minutes.

•• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode ( >

Settings > General > System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

•• Make sure the TV has a network connection ( > Settings > General > Network > Network Status).

•• Make sure the Wi-Fi password is entered correctly.

•• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

•• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

Single story

Multi story

Wireless router

Wireless repeater

•• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

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Contents Series Learning the e-Manuals assistance functions Features of your new TV Home ScreenManual Voice Interaction Risk of Electric SHOCK. do not Open Page Contents Selecting Connected Devices Troubleshooting and MaintenanceSpecifications and Other Information Connections4EA Whats in the Box?Pressure when handled incorrectly. We recommend Assembling the TV Attaching the TV to the StandMounting the TV on a wall English Other Cautions Providing proper ventilation for your TVPreventing the TV from falling English TV Controller Using the TV ControllerSettings Standard Remote ControlNumber pad Samsung Smart RemoteEnglish About the Samsung Smart Remote Installing batteries into the Samsung Smart RemotePairing the TV to the Samsung Smart Remote SSource Universal Remote Initial setup Performing the initial setupConnections Connecting devices to your TVConnecting to the Internet Network Connection WirelessNetwork Connection Wired Editing external devices Changing the input signalUsing additional functions Selecting Connected DevicesTroubleshooting and Maintenance TroubleshootingTV won’t turn on Intermittent Wi-Fi Remote control does not workWhat is Remote Support? Video App problems Youtube etcHow does Remote Support work? Caring for the TV Eco Sensor and screen brightnessSpecifications Specifications and Other InformationEnvironmental Considerations Licences Decreasing power consumptionRecommendation EU Only Still image warningEnglish English United Kingdom Warranty CardThis page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank Country
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