Samsung UE65MU7000TXXU, UE49MU7000TXZG What is Remote Support?, Video App problems Youtube etc

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Video App problems (Youtube etc)

•• Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

•• Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•• Diagnose your TV

•• Adjust the TV settings for you

•• Perform a factory reset on your TV

•• Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Series Learning the e-Manuals assistance functions Home Screen Features of your new TVManual Voice Interaction Risk of Electric SHOCK. do not Open Page Contents Troubleshooting and Maintenance Specifications and Other InformationConnections Selecting Connected DevicesWhats in the Box? 4EAPressure when handled incorrectly. We recommend Attaching the TV to the Stand Assembling the TVMounting the TV on a wall English Providing proper ventilation for your TV Other CautionsPreventing the TV from falling English Using the TV Controller TV ControllerStandard Remote Control SettingsSamsung Smart Remote Number padEnglish Installing batteries into the Samsung Smart Remote About the Samsung Smart RemotePairing the TV to the Samsung Smart Remote SSource Universal Remote Performing the initial setup Initial setupConnecting devices to your TV ConnectionsNetwork Connection Wireless Connecting to the InternetNetwork Connection Wired Changing the input signal Using additional functionsSelecting Connected Devices Editing external devicesTroubleshooting Troubleshooting and MaintenanceTV won’t turn on Remote control does not work Intermittent Wi-FiVideo App problems Youtube etc What is Remote Support?How does Remote Support work? Eco Sensor and screen brightness Caring for the TVSpecifications and Other Information SpecificationsEnvironmental Considerations Decreasing power consumption LicencesStill image warning Recommendation EU OnlyEnglish English Warranty Card United KingdomThis page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank Country
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