Samsung Troubleshooting and Maintenance for Televisions
Page 28

09Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now

or Auto Update functions on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues

Solutions and explanations

The TV is not

Make sure that the power cord is connected and that the remote has

powered on.

live batteries and is functioning properly. If the power cord is properly

 

connected and the remote control is operating normally, there might

 

arise a problem with the antenna cable connection, or the cable/set-

 

top box might not be turned on. Check the antenna connection or

 

turn on the cable/set-top box.

 

 

The TV won’t turn

Make sure that the AC power cord is securely plugged in to the TV

on.

and the wall outlet.

 

Make sure that the wall outlet is working.

 

Try pressing the P button on the TV to make sure that the problem is

 

not with the remote. If the TV turns on, refer to “The remote control

 

does not work” on the next page.

 

 

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Contents Thank you for purchasing this Samsung product Please read the Safety Instructions before using your TV Features of your new TV Smart HUBContents Performing the initial setup Whats in the Box? Installing the wall mount kit Assembling the TVAttaching the TV to the Stand Mounting the TV on a Wall OptionalVesa wall mount kit notes and specifications UHD-TVArranging the cables with the Cable guide Providing proper ventilation for your TVOther Cautions Safety Precaution Securing the TV to the wall Preventing the TV from fallingBuilt-in Camera Adjusting the camera angleExtending and retracting the TV camera Connecting devices to your TV ConnectionsConnecting to the Internet Network Connection WirelessNetwork Connection Wired TV Upgrade using UHD Evolution Kit sold separately Using the CI or CI+ Card Using the Control Stick TV ControllerStandard Remote Control CH List Launches the Channel ListSamsung Smart Control Installing batteries into the Samsung Smart Control Pairing the TV to the Samsung Smart Control About the Samsung Smart ControlUsing the Pointer to operate the TV 32,175Using the On-Screen Remote Setting up the universal remote control System Universal Remote SetupInitial setup Performing the initial setupSetting up a password Selecting Connected Devices OptionsE-Manual IndexTroubleshooting and Maintenance TroubleshootingEnglish Eco sensor and screen brightness Support through Remote Management How Does it Work?Caring for the TV Specifications and other information TV SpecificationsDecreasing power consumption LicencesRecommendation EU Only Warranty Card United KingdomThis page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank Eire
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UE78JS9500TXXU, UE88JS9500TXXC, UE65JS9500TXXC, UE65JS9500TXXU, UE88JS9500TXZT specifications

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