Samsung HW-J561/XE, HW-J560/XE manual Troubleshooting

Page 24

TROUBLESHOOTING

TROUBLESHOOTING

Refer to the table below when this product does not function properly.

The unit will not turn on.

●●

Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

 

 

 

A function does not work when the button is pressed.

 

 

 

●●

Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

 

 

 

 

Sound is not produced.

 

 

 

 

●●

Is the Mute function on?

¼¼Press the Mute button to cancel the Mute function.

●●

Is the volume set to minimum?

¼¼Adjust the Volume.

 

 

 

 

The remote control does not work.

 

 

 

 

●●

Are the batteries drained?

¼¼Replace with new batteries.

●●

Is the distance between the remote control and main

¼¼Move closer to the unit.

 

unit too far?

 

 

 

 

 

The TV SoundConnect (TV pairing) failed.

 

 

 

 

●●

Does your TV support TV SoundConnect?

¼¼TV SoundConnect is supported by some Samsung

 

 

TVs released from 2012 on. Check your TV to see if it

 

 

supports TV SoundConnect.

●●

Is your TV firmware the latest version?

¼¼Update your TV with the latest firmware.

●●

Does an error occur when connecting?

¼¼Contact the Samsung Call Center.

●●

Reset the TV MODE and connect again.

¼¼Press and hold the +# button for 5 seconds to reset

 

 

the TV SoundConnect connection.

 

 

 

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

 

 

 

●●

Your subwoofer may not be connected to the

¼¼ Try to connect your subwoofer again.

 

main body of the product.

(See Page 13)

 

 

 

 

The subwoofer drones and vibrates noticeably.

 

 

 

 

●●

Try to adjust the vibration of your subwoofer.

¼¼Press the WOOFER button on your remote control

 

 

to adjust the subwoofer volume (between SW-12

 

 

and SW+6. See page 9.).

 

 

 

24

Image 24
Contents Wireless Audio Soundbar Features LicensesSafety Information Safety WarningsPrecautions Contents Getting Started Before Reading the USER’S ManualWHAT’S Included Turns the power on and off DescriptionsTOP/FRONT Panel Selects the D.IN, AUX, HDMI, BT, TV, USB inputRear Panel HdmiRemote Control Remote Control Buttons and FunctionsPress to select a source connected to the Soundbar Installing the Battery in the Remote Control Insert a 3V lithium battery. Keep Use a suitable coin toTurns the Soundbar on and off Align the marks side by side asInstalling the Wall Mount Installation PrecautionsConnections Detaching the Wall Mount Insert screws through the remaining holes, and then tightenConnecting the Wireless Subwoofer Connections Connecting AN External Device Using AN Hdmi Cable Hdmi Cable not supplied Digital DevicesHdmi Cable not supplied Audio Cable To use, change the function to D.INInput Mode Input mode DisplayFunctions ARC Hdmi OUTBluetooth To connect the Soundbar to a Bluetooth deviceBluetooth device Only one Bluetooth device can be paired at a timeBluetooth Power on Bluetooth Power To disconnect the Bluetooth device from the SoundbarTo disconnect the Soundbar from the Bluetooth device More About BluetoothUsing the Samsung Audio Remote APP Installing the Samsung Audio Remote AppStarting the Samsung Audio Remote App Connecting a TV to the Soundbar Using the Bluetooth Power On functionTV Soundconnect USB Before you connect a USB deviceSoftware Update Troubleshooting Specifications Weight Main Unit 7Kg SubwooferAppendix Model name HW-J560/HW-J561Austria
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