Samsung RL33SBMS1/XEE, RL33SBSW1/XEG, RL33SBMS1/XEG, RL36EBSW1/XEE manual Customer Satisfaction Form

Page 10

CUSTOMER SATISFACTION FORM

Dear customer,

This form is intended for you to provide us with your opinion of our work. Please fill in the “Service Quality Assessment” section using the checkboxes provided. Your feedback will enable us to react quickly to any quality problems and ensure that you are always satisfied with the quality of our services. Thank you for your cooperation.

PROJECT CHARACTERISTICS

Like the previous page, this page is for you! Please let us know any remarks, comments or suggestions you may have. Thank you very much for your feedback.

Customer and contact name

Name of the project / documents

Language pair

Translation domain

Writing domain

Update

ART internal reference

Mr James YOO

Marketing Strategy Group - Samsung Electronics

Tel : 82 2 751 6673 Email: james.sh.yoo@samsung.com

Refrigerator RL 33 IB

English Swedish

Technical

Marketing/Sales/Advertising

Technical

Marketing/Sales/Advertising

YES

NO

P3035

 

SERVICE QUALITY ASSESSMENT

Reception, familiarisation and speed shown when dealing with your request

 

 

 

Excellent

 

 

 

Satisfactory

 

 

Average

 

 

Poor

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Telephone and/or written communication

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Excellent

 

 

 

Satisfactory

 

 

Average

 

 

Poor

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Were instructions respected ?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

NO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Were delivery date(s) respected?

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

NO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem solving: anticipation, initiative, reactivity

 

 

 

 

 

Excellent

 

 

 

Satisfactory

 

Average

 

 

Poor

 

Not applicable

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Progress monitoring (repetitive or large projects)

 

 

Excellent

 

 

Satisfactory

 

 

Average

 

 

Poor

 

 

Not applicable

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Processing of updates

 

 

 

 

 

 

 

 

 

 

 

Excellent

 

 

Satisfactory

 

 

Average

 

 

Poor

 

 

Not applicable

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Style, grammar, phrasing, respect of typographical rules

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Excellent

 

 

Satisfactory

 

 

Average

 

 

Poor

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Relevance and consistency of terminology

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Excellent

 

 

Satisfactory

 

 

Average

 

 

Poor

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Source text page layout respected (or quality of layout created)

Excellent

 

Satisfactory

 

Average

 

Poor

 

Not applicable

 

 

 

 

Overall, did our services meet your expectations?

 

 

YES

 

NO

If you answered No, please detail the reasons on the next page.

 

 

 

 

 

 

Customer Satisfaction Form

Page 1

Date and Signature

Once you have completed this sheet please send it to your contact,

either by e-mail or fax (+33 2 32 96 09 46).

Customer Satisfaction Form

Page 2

Image 10
Contents Swedish Teknisk Beskrivning Beskrivning AV Delarna ProduktfunktionerSäkerhetsföreskrifter IssprickningsljudNedmontering AV Tillbehör Innan AnvändningLock till fruktlåda Dörrtätning Installation OCH PlaceringSkötsel OCH Rengöring IsframställningStandard/Vacation-knapp KontrollpanelenFörvaring AV Livsmedel Fridge-knappAlarmfunktion vid fel Super Cool- och Super Freeze-knapparOn/Off Strömbrytare Knapp Cooling PowerDriftfel Customer Satisfaction Form RL33
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