Samsung WD80K5400OW/EE, WD70K5400OW/EE manual 54

Troubleshooting

Troubleshooting

	Problem		Action
		• Fully open both taps.
		• Make sure the temperature selection is correct.
		• Make sure the hoses are connected to the correct taps. Flush
			water lines.
		• Make sure the water heater is set to supply a minimum
			120 °F (49 °C) hot water at the tap. Also, check the water
			heater capacity and recovery rate.
		• Disconnect the hoses and clean the mesh filter. The mesh filter
	Fills with the wrong		may be clogged.
	water temperature.	•	While the washing machine fills, the water temperature may
			change as the automatic temperature control feature checks
			incoming water temperature. This is normal.
		•	While the washing machine fills, you may notice just hot and/
			or just cold water going through the dispenser when cold or
			warm temperatures are selected.
			This is a normal function of the automatic temperature
			control feature as the washing machine determines the water
			temperature.
		• Use the High or Extra High spin speed.
	Load is wet at the	•	Use high efficiency (HE) detergent to reduce oversudsing.
		•	Load is too small. Small loads (one or two items) may become
	end of a cycle.
			unbalanced and not spin completely.
		• Make sure the drain hose is not kinked or clogged.
		• Make sure the door is properly closed.
		• Make sure all hose connections are tight.
	Leaks water.	• Make sure the end of the drain hose is correctly inserted and
			secured to the drain system.
		•	Avoid overloading.
		•	Use high efficiency (HE) detergent to prevent oversudsing.
		• Excessive suds collect in recesses and can cause foul odours.
	Has odours.	• Run cleansing cycles to sanitize periodically.
		•	Clean the door seal (diaphragm).
		• Dry the washing machine interior after a cycle has finished.
	No bubbles are seen	•	Overloading may screen bubbles.
	(Bubbleshot models
		•	Severely contaminated laundry may not generate bubbles.
	only).
54	English

WD80K5400OW_03744F-01_EN.indd 54

2016/11/1 9:24:48