Troubleshooting
Self Diagnosis Display
Display | Informs that… | Action |
Not enough free space | Not enough free space for saving files | Check the space of internal memory or the Memory Stick. |
Corrupted file | The file is corrupted | Delete the corrupted file. |
Paper error | The paper is insufficient. | Check the paper in the printer. If there is no paper, insert paper. |
Printer error | The paper is caught in the printer. | Check that paper is caught in the printer. Pull out the caught paper. |
Ink error | Ink is low. | Check if the ink or toner is low. |
Wrong error | The file is wrong. | Check that the file is JPEG. |
USB transfer error | The error is occurred while transferring data. | Disconnect the USB cable and connect it again. |
Low battery | Battery is low. | Charge the battery pack or connect the AC Adapter. |
Holding the key | The hold key is locked. | Unlock the hold key and operate the CAM. |
Card error | The memory card is corrupted. | Format the Memory Stick or replace it with new one. |
Not formatted | Format the memory card. | Format the Memory Stick. |
Write error | Failed to write. | Check the memory space or format the memory. |
Read error | Failed to read. | Delete the file. |
Not supported format | The format is not supported. | The AVI or JPEG file that is not supported. |
Write protected | Memory Stick is protected to write. | Unlock the Memory Stick. |
MPEG decoding error | The video file is corrupted. | Delete the corrupted file. |
✤If these instructions do not solve your problem, contact your nearest Samsung dealer or authorized service center/personnel.
Symptom | Possible Causes | Measure |
No power is supplied | The power is not connected properly | Connect the AC adapter properly |
| The battery is dead | Replace the dead battery pack |
| The battery is too cold | Warm up the battery or move to warmer place |
DATE/TIME is wrong | The DATE/TIME is not set | Set the DATE/TIME |
Focus does not adjust automatically | Focus is set to manual mode | Set focus to AUTO |
| Recording was done in a dark place | Use strobe or lit the place |
| Lens is covered with condensation | Clear the lens and check the focus |
The Memory Stick will not load properly | Memory stick is in wrong position | Insert the Memory Stick properly |
| Something fills in the Memory Stick slot | Clear the Memory Stick slot |
Colour balance of picture is not natural | White balance adjustment is required | Set proper white balance |
Digital zoom does not work | Digital special effect is applied | Turn off the digital special effects |
Files stored in the Memory Stick cannot be deleted | Memory Stick is protected | Remove the protection tab of Memory Stick |
| File is locked | Remove the lock on the file |
Images on the LCD monitor appear dark | Ambient is too bright | Adjust the brightness and angle of LCD |
| Ambient temperature is too low | Low temperatures might produce a dark LCD display |
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| This is not a malfunction |
Rear of the LCD monitor is hot | Prolonged use of LCD monitor | Close the LCD monitor to turn if off, or turn your device off to cool down |
Play, rewind and fast forwarding do not work | The Photo Mode is selected | Select ‘Video Mode’ and select ‘Play’ |
Memory Stick cannot be played back (Photo mode) | The Video Mode is selected | Select ‘Photo Mode’ and select ‘View’ |
No picture is taken when is fully pressed | Not enough free memory space is remained | Delete files from the Memory Stick |
| Memory card is formatted by different devices | Format the Memory Stick on the CAM |
Light is forced to cancel | Select different Light mode | |
| Light is not available for recording |
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Cannot Record a video | The ‘Photo Mode’ is selected | Select ‘Video Mode’ |
LCD screen turns off | To save power consumption, the LCD screen and | Operating any button will turn the camera on |
| Camera’s power turns off if there is no button | Pressing the button once again will operate its function |
| operation for a certain period of time (depending on |
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| operation mode), which is not a malfunctioning |
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