Solving Common Problems

Before contacting the after-sales service, perform the following simple checks. They may save you the time and expense of an unnecessary call.

Problem	Explanation/Solution

The air conditioner does not operate at all

◆Check that the breaker used for the air conditioner is switched on.

◆Check that the operation indicator on the indoor unit is on;

if necessary press the button on the remote control.

◆Check whether the Timer indicator on the indoor unit is switched on. If so:

-Wait until the switch-on time is reached and the air conditioner starts up automatically

-Cancel the timer (see pages 18 and 19 for further details)

The air conditioner does not operate with the remote control

◆Check that there are no obstacles between you and the indoor unit.

◆Check the remote control batteries.

◆Check that you are close enough to the indoor unit (seven meters/yards or less).

No beep is heard when you press		◆ Check that you are pointing the remote control at the remote control
the	on the remote	sensor in the right of the indoor unit.
control		◆ Replace the remote control batteries if necessary.

The air conditioner does not cool or heat

◆Check that the correct operating mode has been selected (Auto, Cool, Heat).

◆The room temperature may be too low or too high.

◆Dust may be blocking the air filter guard; refer to page 25 for cleaning instructions.

◆Check that there is no obstacle in front of the outdoor unit.

When heating, the required room temperature is never reached and the air conditioner frequently stops

◆Check that the required temperature has been set correctly.

◆Increase the fan speed.

◆If the air flow is directed upwards, use the remote control to direct it downwards.

The fan speed does not change		◆ Check that the operating mode is set to the Auto, Cool, Heat or Fan
when you press the	button	mode ; in the Dry mode, the fan speed changes automatically.

The air flow direction does not		◆ Check that the air conditioner has been switched on; if necessary,
change when you press the		press the	button on the remote control.
button

The timer is not correctly triggered		◆ Check that the timer has been programmed correctly; see pages 18
		and 19.

Odour is permeated in the room		◆ Air the room.
during air conditioning

E-24

SH12ZWHD/SER, SH12ZWHD/XFO, SH09ZW8/SER, SH09ZW8/XFO, SH12ZWHD specifications

The Samsung SH12ZWHDX, SH09ZW8, SH09ZW8X, and SH12ZWHD are a range of high-performance air conditioning units exemplifying Samsung’s commitment to innovation, energy efficiency, and advanced cooling technologies. Each model caters to different settings, be it residential or commercial, providing versatile options for users looking to maintain comfortable indoor climates.

The SH12ZWHDX is a powerful unit designed for larger spaces, featuring a cooling capacity of 12,000 BTUs. This model is equipped with Samsung's Wind-Free technology, which ensures a gentle and draft-free cooling experience. It utilizes micro holes in the front panel to disperse the air evenly throughout the room, eliminating the uncomfortable sensation of direct cold air. The SH12ZWHDX also boasts an Energy Efficiency Ratio (EER) that makes it an environmentally conscious choice, reducing energy consumption while maintaining optimal performance.

Similarly, the SH09ZW8 and SH09ZW8X models offer 9,000 BTUs of cooling capacity, perfect for medium-sized rooms. These units incorporate Smart Inverter technology, allowing them to adjust the compressor speed based on the cooling demand. This not only enhances efficiency but also contributes to a quieter operation, making them suitable for bedrooms or study areas. Additionally, they come with a user-friendly remote control and smart Wi-Fi connectivity, enabling users to operate the unit from their smartphones or set schedules for added convenience.

The SH12ZWHD model, like its counterparts, is characterized by user-centric features, including an easy-to-clean filter system, which ensures that the air remaining in the room is free from pollutants. The unit also supports multiple modes, including cooling, heating, dehumidification, and fan, providing flexibility for various weather conditions.

All these models are equipped with a durable design and are built to withstand different environmental conditions. Moreover, their sleek aesthetics allow them to blend seamlessly into any home or office decor. In summary, the Samsung SH12ZWHDX, SH09ZW8, SH09ZW8X, and SH12ZWHD collectively showcase advanced cooling technologies, energy efficiency, and user-friendly features, making them reliable choices for effective indoor climate control. Whether it’s for a sunny living room or a bustling office, these air conditioning units are engineered to deliver comfort and satisfaction.