Cadet EBHN500, EBHN1500, EBHN750-8 warranty Troubleshooting Chart, These Warranties do not Apply

TROUBLESHOOTING CHART

CONSULT LOCAL ELECTRICAL CODES TO DETERMINE WHAT WORK MUST BE PERFORMED BY QUALIFIED ELECTRICAL SERVICE PERSONNEL

Symptom		Problem	Solution
Gurgling noise	1.	Unit may not be level	1.	Check to be sure unit is level. If gurgling doesn't stop within 30 minutes, unit needs to be replaced.
	2. Unit may have developed a leak		2.	Replace element or heater.
Heater not	1.	Heater does not have proper	1.	Circuit breaker could be positioned incorrectly. Relocate breaker. Check voltage at the heater
working		voltage to function correctly		between supply wires and make sure it matches required heater voltage.
	2. Unit wired incorrectly		2.	Using Owner’s Guide, verify wires are connected properly and securely with appropriate wire nuts.
				If the unit is still not operating, further testing should be done with ohmmeter. Consult an electrician.
Liquid found in	1.	Heat transfer fluid may be	1.	Immediately discontinue use.* Replace element or heater (elements are not repairable).
or around unit		escaping from element
Room does not	1.	Unit is slow to heat	1.	No solution necessary - typical initial warm-up takes 30-60 minutes.
heat quickly	2. Unit wired incorrectly		2. Check voltage at the heater between supply wires and make sure it matches required heater voltage.
Heater will	1.	Heat loss from room is greater	1.	Close doors and windows. Provide additional insulation, install a higher-wattage heater or multiple
not shut off		than heater capacity		heaters, if necessary.
	2.	Defective thermostat	2.	Adjust thermostat to its lowest setting. If heater continues to run (allow two minutes for the
				thermostat to respond), replace thermostat.
	3.	Thermostat wired incorrectly	3.	Refer to thermostat documentation and correct wiring.
		to heater

* What to do if the solution in your Softheat Baseboard should leak out:

The solution in your Softheat Baseboard is a non-toxic thermal fluid (Material Safety Data Sheet available upon request). This solution is non-toxic if ingested, and there is no immediate health concern with air quality following a spill. Take adequate precautions to keep people and animals away from leakage. Non-porous rubber gloves and eye protection should be worn during clean-up if exposure and contact lasts longer than two hours.

Soak up spill with an absorbent material such as paper towels. Once excess liquid or residue has been absorbed, a non-oxidizing cleanser such as an orange citrus cleaner can be used to remove any remaining dried residue (first test a hidden section of flooring for colorfastness). Scrub spill area, then use absorbent material to remove any remaining cleanser. Several applications of the cleanser may be required, depending on size and amount of spill.

WARRANTIES

Maintenance: For more effective and safer operation and to prolong the life of the heater, read the Owner’s Guide and follow the maintenance instructions included with each heater. Failure to properly maintain the heater will void any warranty and may cause the heater to function improperly. Warranties are non transferable and apply to original consumer only. Warranty terms are set out below.

LIMITED ONE-YEAR WARRANTY: Cadet Manufacturing Co. will repair or replace any Cadet product, including thermostats, found to be defective or malfunctioning from first date of purchase through the first year.

LIMITED SEVEN-YEAR WARRANTY: Cadet Manufacturing Co. will repair or replace any Cadet/Softheat baseboard (EBHN) found to be defective or malfunctioning from first date of purchase through the seventh year.

THESE WARRANTIES DO NOT APPLY:

1.Damage occurs to the product through improper installation or incorrect supply voltage;

2.Damage occurs to the product through improper maintenance, misuse, abuse, accident, or alteration;

3.The product is serviced by anyone other than Cadet;

4.If the date of manufacture of the product cannot be determined;

5.If the product is damaged during shipping through no fault of Cadet.

6.CADET’S WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT AS SET OUT HEREIN. CADET SHALL NOT BE LIABLE FOR DAMAGES SUCH AS PROPERTY DAMAGE OR FOR CONSEQUENTIAL DAMAGES AND/OR INCIDENTAL EXPENSES RESULTING FROM BREACH OF THESE WRITTEN WARRANTIES OR ANY EXPRESS OR IMPLIED WARRANTY.

7.IN THE EVENT CADET ELECTS TO REPLACE ANY PART OF YOUR CADET PRODUCT, THE REPLACEMENT PARTS ARE SUBJECT TO THE SAME WARRANTIES AS THE PRODUCT. THE INSTALLATION OF REPLACEMENT PARTS DOES NOT MODIFY OR EXTEND THE UNDERLYING WARRANTIES. REPLACEMENT OR REPAIR OF ANY CADET PRODUCT OR PART DOES NOT CREATE ANY NEW WARRANTIES.

8.These warranties give you specific legal rights, and you may also have other rights which vary from state to state. Cadet neither assumes, nor authorizes anyone to assume for it, any other obligation or liability in connection with its products other than as set out herein.

If you believe your Cadet product is defective, please, contact Cadet Manufacturing Co. at 360-693-2505, during the warranty period, for instructions on how to have the repair or replacement processed. Warranty claims made after the warranty period has expired will be denied. Products returned without authorization will be refused.

Parts and Service

Visit http://support.cadetco.com for information on where to obtain parts and service.

Reduce-Reuse-Recycle

This product is made primarily of recyclable materials. You can reduce your carbon footprint by recycling this product at the end of its useful life. Contact your local recycling support center for further recycling instructions.

©2012 Cadet Manufacturing Co. Printed in U.S.A. 4/12 #706955 5